really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
50 miles

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problem #1

Jun 072004

MDX 6-cyl

  • Automatic transmission
  • 50 miles
I bought a new Acura MDX 2004 and in two days the engine malfunctioned, light appeared. I went to the dealer, who said that I need to make an appointment to fix the problem, eventhough as a new customer I was not satisfied with the car, indicating a problem within two days of driving less than 100 miles. I did some research on the problem and found that the issue I am facing is a known issue within the range of my VIN number. But Acura dealer and the customer relationship office in la denied that they know about the problem. I also found a similar the issue documented on your website. As a consumer what are my rights here ? a) can I get Acura to provide me the level of quality and service I am expecting B) reject the product if they failed to notify me about the problem before I bought the product(fair disclosure) about the recall C) they didn't fix the problem before I bought the car, even though they were aware of the problem. I know someone who bought the *same* model car from the *same* dealership and their car also falls in the *same* VIN range which is documented to have the problem. They told them that its a known issue when they called the Acura dealer service, and ask them to come down for service. But when I ask the same question they deny knowing any issue with the car, they even showed me a print out which says nothing is flagged against my VIN number. I have currently given my car for service, and I am on a loaner car from the dealer. Still waiting for the car to be serviced. Also I am concerned that if the problem reappears, it will further erode my confidence in the car and the dealiership. I am also extremely dissatisfied as a consumer and would like to know what should I do so that other Acura consumers don't have to go through the pain like I am going throguh and also get compensated for the damages and inconvinience caused by this incident.

- Cupertino, CA, USA