10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
13,176 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #12

May 012018

Q5

  • miles
The driver airbag may explode in a crash with airbag deployment. Sharp metal fragments can hit people and cause serious injury or death. The driver airbag may explode in a crash with airbag deployment. Sharp metal fragments can hit people and cause serious injury or death. Owners should schedule this recall repair immediately, even if an interim repair was recently done. I have received many letters about bringing my car in for the repairs but whenever I call Audi and try schedule something they keep saying that the parts have not arrived. The issue has gone more than a year. My Audi dealer is royal automotive group of san francisco. I have called many times and they told me to keep waiting.

- San Francisco, CA, USA

problem #11

Apr 012015

Q5

  • miles
Takata recall. The contact owns a 2009 Audi Q5. The contact received notification of NHTSA campaign number: 18V082000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer (bob moore Audi in Oklahoma city, Oklahoma) was made aware of the recall and stated that the part was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Norman, OK, USA

problem #10

Feb 012016

Q5

  • miles
Takata recall. The contact owns a 2009 Audi Q5. The contact received notification of NHTSA campaign number: 18V082000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Audi seattle in seattle, Washington and Audi bellevue in bellevue, Washington were made aware of the recall and stated that the parts were unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Renton, WA, USA

problem #9

Feb 252017

Q5

  • miles
Takata recall. The contact owns a 2009 Audi Q5. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Atlanta, GA, USA

problem #8

Apr 172017

Q5

  • miles
Takata recall it has been over a year since I first requested that Audi of bellevue handle my airbag recall. I called in March 2016 and was told they would have the parts "by the end of the year." I requested a loaner car until it was fixed and was transferred to a sales manager who did not take my call. I left a message explaining that my car spent 3 years in Texas and I have a small child and was not comfortable driving my car with the recall. He never returned my call. I recently took my car in for regular service. When I made my appointment, I again requested the airbag be replaced and was told they still don't have the parts and, in fact nobody in the area had them. Our Honda was fixed last June. I received another "urgent" recall notice in the mail this week, urging me to contact my dealership immediately. I called Audi usa to explain the experience I just had and inquire further. I was told that they were hoping to get parts to my area by September (it is April) and that the decision to not make replacement parts available to my area was being directed by the NHTSA. I explained my concerns about the 3 years my car spent in Texas and was told they would make a note on my vehicle, but the only advice I was given was to keep checking in with my dealership.

- Renton, WA, USA

problem #7

Apr 182016

Q5

  • miles
The contact owns a 2009 Audi Q5. The contact received a recall notification for NHTSA campaign number: 16V078000 (air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Sherman Oaks, CA, USA

problem #6

Feb 092016

Q5

  • 45,000 miles
Takata recall cannot get replacement airbag,

- Oceamside, NY, USA

problem #5

Feb 092016

Q5

  • 54,000 miles
Takata recall 16V078, mfr recall number 69N1 taking too long.

- West Caldwell, NJ, USA

problem #4

Nov 282016

Q5

  • miles
Takata recall. It has been over 6 months since receiving a notice from Audi North America relating to the takata airbag inflator recall on this vehicle. I phoned the dealership last month and they said they still don't have a fix for this recall. I feel Audi should be more proactive in fixing this issue especially if it could be life threatening to drive the vehicle. I do not want to wait and see if metal shards will go flying thru me in the event of an airbag deployment. Nothing has happened yet but I want this recall issue fixed by the dealer.

- Houston, TX, USA

problem #3

Apr 152016

Q5

  • miles
Takata recall, I have made 3 inquiries for the recall repairs to be made on my vehicle and have been told repeatedly from the dealership that they have no information on when the repair parts will be made available. This is an unacceptable response and needs be be addresses before I or my passengers are endangered!

- Palm Springs, CA, USA

problem #2

Nov 162016

Q5

  • miles
Takata recall. The contact owns a 2009 Audi Q5. The contact received notification of NHTSA campaign number: 16V660000 (air bags). The part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.

- Atlanta, GA, USA

problem #1

Sep 042015

Q5

  • 59,110 miles
The contact owned a 2009 Audi Q5. While driving approximately 5 mph, the contact's vehicle was struck by another vehicle. The contact's vehicle spun around and crashed into a light pole. The air bags failed to deploy. A police report was filed. The driver sustained chest injuries that required medical attention. The vehicle was destroyed. The manufacturer was made aware of failure. The failure mileage was 59,110.

- Los Angeles , CA, USA