9.3

really awful

Typical Repair Cost:

no data

Average Mileage:

1,400 miles

Total Complaints:

3 complaints

Most common solutions:

  1. not sure (2 reports)
  2. electric trunk shut as standard. stronger glass (1 reports)
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This problem may be covered under warranty. Ask your Audi dealer.

problem #3

2012Jan 04

Q5 2.2t

  • Automatic transmission
  • 700 miles

Today when I got into my Q5 with my two small children, shards of broken glass rained down on us when I closed the front door. I looked up to find the front of the sunroof completely shattered. Thankfully, none of us were hurt. I suspect it's a design flaw and related to the cold temperatures.. 14 degrees F last night. It's going to the dealer tomorrow. Found many similar complaints elsewhere online. Looks like Audi has a huge problem on their hands.

Jeannine K.

Brooklyn, NY, USA

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problem #2

2011Dec 29

Q5 2.2t

  • Automatic transmission
  • 2,000 miles

click to see larger images

front sunroof shattered front sunroof shattered front sunroof shattered

I have a 2012 Audi Q5, 2.2T. We were on a ski holiday for New Year. The temp dropped to 12 degrees, which I guess affects the glass. As I closed the trunk the air pressure blew out the front glass of the sun roof with the result that heavy pieces of glass fell into the front of the car. Spoke to the nearest (40 miles away, in Burlington) Audi garage and was told that he had two Q5s with the same problem and that replacement glass would not be available for a week. We got a local garage to patch up the roof and drove back to Manhattan. When I contacted Audi services, they claimed not to have seen this problem before and told me I'll probably have to claim on insurance. Not only did this cut our family vacation short but the reaction from Audi was unsatisfactory --they should cover my costs under the warranty. This is a potentially dangerous design fault that needs to be sorted out!!

Simon T.

New York, NY, USA

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problem #1

2011Dec 29

Q5 2.2L

  • Automatic transmission
  • 1,500 miles

This happened today while on vacation in VT 250 miles from home. Took several calls (local dealer, my dealer in Boston, roadside assistance, and finally audi customer relations, plus very angry threats before I got someone who agreed to come tow my car back to Boston and provide a loaner.. Local dealer said this was second call today with same issue, and I found same complaint from the other day on line posted by someone in montreal. I love the car otherwise, it's just 8 weeks old, but I hope the pass the buck type response I initially got was an aberration. Very disappointing.

bschachter

Westboro, MA, USA

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