While driving the car, car suddenly stopped... a lot of lights came on in the dashboard. There was a burning smell inside the car. Car wouldn't start after that and had to be manually pushed to the side of the road. Audi service inspected the car and said that engine had internal damage and I was asked to replace the engine. Car only had 35,000 miles on it. Warranty had expired just few months earlier. I had gotten service done every year at the same Audi service dealership and had gotten a service just a few weeks before this happened! I was asked to replace the engine at my cost!! later I was offered assistance from Audi, but it still cost me $4,500 out of my pocket for a 4 yr old car with 35K miles on it and serviced every year by Audi!! lost faith in the Audi brand and the local Audi dealership & service.

- Redmond, WA, USA

Engine and engine coolant system recall

- Yonkers, NY, USA

"fuel pump" while driving home after a road trip on the highway (in the left fast lane) my car suddenly lost power and would not accelerate when pressing on the accelerator. The "ecp" warning light came on and I had to ease the car to a stop on the left shoulder. After about 5+ minutes, I was able to start the car again and move it over to the right-hand lane when the car stuttered and shut off again. This time I was on the right shoulder. After another few minutes, I was able to start the car again and called ahead to take it in the nearest Audi dealership (in the town I was returning home from). The car had seemed a little hesitant to start. The next day (just before closing), that Audi dealership's diagnostic tests determined the error code to be '2043758/8 punch 2 & 3' which required replacement of the fuel pump. Four parts needed: Fuel pump, cap, washer and 'repair set'. since this dealership couldn't explain what the 'repair set' was needed for - the most expensive part - I called other Audi dealerships and searched the internet for information. No other source mentioned a 'repair set'. also, all but one other parts department said that the fuel pump part was backordered by 1-2 weeks due to many recent issues with the this part. Since it seemed that I was being taken advantage of by that first dealership, I purchased the 3 parts (pump, cap & washer) at the only Audi dealership that seemed to have the pump (about an hour away from my home town) and made a service appointment at another dealership near the town I was visiting. A convoluted process to get my Q5 fixed but due to the number of reported issues with the fuel pump according to the Audi mechanic, there is a problem with the Audi fuel pump in addition to fuel pump flange recall.

- Doylestown, PA, USA

I have just been told today that Audi previously issued a recall, their number 19M1, for these cars including my car (2.0T engine) to reprogram the auxiliary coolant pump to prevent fires. Although I have had the car maintained by Audi, and have had other recalls performed before and after this period, I have never received this recall notice from Audi. My concern is that there are recalls that are apparently not being sent out. I've never had this recall mentioned by any dealership while I was there for other purposes, either. Audi has issued a new second recall stating that the entire pump will need to be replaced but they are dragging their heels, claiming it will be more than six months (2019) before they have any idea of a program to address the issue. Six months to act on a fire danger is arguably irresponsible.

- Tamarac, FL, USA

Audi Q5 during afternoon hr's driving from work 30 miles and outside temperature 95F, inside maintaining temperature around 65F cool running, at left turn signal about to turn left engine stooped and steering wheel locked. It's struck in road about 45 min and when tried to start it's unable to start. Later after 45 minutes when tried it started and able to pull to parking lot. Once I stopped and start at parking lot same issue engine stooped itself, waited for 30 minutes than try to start it started - I drove in parking lot for few yards again engine stooped and steering while locked. I towed to Audi showroom. Showroom service saying it's working fine no issues. The only my concern is that if it's happen in freeway @ speed 60 mph engine stops than think about the condition of accident. Light indicator on the vehicle is showing ecc. Miles on vehicle : 55K

- Dublin, OH, USA

2014 Audi Q5 3L turbo diesel would not start on Jan 1. vehicle had "aux heater " recall performed by dealer within the prior week. As the outside temperature was frigid (car indicated below 8F) suspect diesel 'waxing' may be contributory factor. Towing company suggest this is a known issue, and owner message boards suggest similar, but Audi are very deliberate in not answering question. Service department rep when asked states there is no diesel additive required for such cold weather and they have never personally seen diesel waxing with Audi. Vehicle has been Audi dealer serviced at prescribed intervals from new. Tried the vehicle multiple times and even in temperatures of 12-20F vehicle subsequently did not start - engine and battery warning lights remaining illuminated. The keyfob would also not release as the vehicle 'thought' the ignition was 'on' and requested it be turned off before leaving vehicle which was not possible, thus further draining battery. Given that Audi appear to have a prevalent 'don't ask, don't tell' culture on potential problems am reporting this incident so that occurrence data may be independently analyzed and verified.

- Livingston, NJ, USA

When starting my car the engine makes a loud rattling noise.

- Austin, TX, USA

This is brand new Audi Q5 I purchased roughly a month earlier. While driving on the freeway, multiple cars began honking and waving at us. I pulled off the freeway and was notified that black some was appearing from the rear of the vehicle. I notified the manufacturer of the issue and they towed the car to the nearest dealership for service. The service crew did confirm an issue with the engine. A weep hole was found on side of transmissions that was leaking oil which caused black smoke to appear from the engine. The service team ended up replacing the entire transmission.

- South San Francisco, CA, USA