We have a 2014 Audi Q7 with 60K mileage that we serviced and maintained by Hoffman Audi all the time. On December 27th, while on the freeway, the engine was shut down without any prior alert, with a lot of smoke and oil leakage. With our minimal knowledge, it appears the gasket was frozen, causing the coolant to leak into the engine's unwanted part and damage it completely. This is a manufacturing and poor-quality Audi product that could have risked the life of the passengers on board. We filed a complaint to Audi USA with no response, and insurance declined. We need your kind attention to help us in finding a way to fix the issue as why did Hoffman service center never figure out the issue, if there was one, and why did Audi not give any alert before such a disaster took place that will cost us >24K to fix a $35K car.

- South Windsor, CT, USA

I have a 2014 Audi Q7 tdi and have just had the diesel gate recall fix to improve emissions. The fix has reduced mpg's and significant power to my car. I was told the car would only lose about 2mpg but it's more like 4-5mpg. The power loss is significant and makes the car dangerous to drive especially when pulling out into traffic. The hesitation puts all passengers in danger. The biggest safety issue has to do with the car was sold with a tow package. Nobody tested the diesel gate fix for owners who paid extra for a tow package. The car is down at least 10mpg with a light trailer and the shifting and power loss has made this Q7 almost useless to tow. That was not told prior to the diesel gate fix. Putting and Audi/VW/Porsche on the road with a light trailer after the diesel gate fix is a safety issue for everyone on the road

- Hopewell Jct, NY, USA

Randomly, when the vehicle comes to a stop, the wheel will turn to the right 90 degrees, yet the car would go straight. This happens randomly when driving too. The wheel turns to the right 90 degrees, yet the car go straight. You have to force the steering wheel back to straight. Dealer says nothing is wrong with the vehicle and can't duplicate the events. A loud clunking/banging noise when the car is shifted into reverse. The whole vehicle will shake. The dealer did duplicate the noise, yet they couldn't tell us what was causing it so they replaced the differential. That didn't stop the noise, so the dealer brought in a technician from corporate. This person found nothing wrong. After having the car to the dealer 5 times, they told us there is nothing wrong. Many times, the back-up camera will not turn off after the car goes from reverse to drive. This means the radio/navigation can't be used. Sometimes when the car is put into drive from reverse, the camera would turn off, but the radio would not turn back on. When the car was in park and not running, the radio will turn on when the car door was opened and can't be turned off. To reset things, the car has have to be turned off and restarted or turned on and then off and then restarted. This is the only way to resolve this problem. Also, when trying to open the back hatch using the release on the driver door, it wouldn't work. You needed to turn the car off, then back on, in order to get it to work.

- Dowenrs Grove, IL, USA