BMW North America sent out a recall letter dated December 2011 for the rear lights on their 3 series cars. They advised consumers that they should go to their local dealers for recall repairs and that they would be eligible for reimbursement for repairs already completed and paid for. I heard nothing further from BMW until I wrote to their new CEO for North America, Mr. Willisch, asking what I should do to get them to take action on their recall. He had his secretary call me and ask me to fax the receipts for the repairs to her, which I did. I heard nothing further for several weeks until I called again. She then called me back and said I should be hearing something from BMW soon. The next day I received a check from princeton BMW for the cost of one repair to the rear lights. However, I faxed receipts for 2 repairs to the right rear lights and 1 repair to the left rear lights. To date I have heard nothing further from BMW about reimbursing me for the other 2 repairs.. how can you help me get reimbursed for the other 2 repairs to my 3 series car? updated 10/1512

- Trenton, NJ, USA

The contact owns a 2002 BMW 325I. The contact stated that the light bulb socket and wiring melted. The vehicle was repaired under NHTSA campaign id number: 11V438000 (exterior lighting: Brake lights) but did not include the replacement of both light bulb socket assemblies. The manufacturer was notified of the problem. The approximate failure mileage was 169,751.

- Liberty Township , OH, USA

NHTSA campaign id number 11V438000 did name include us specification bmws made outside the us. Over time, resistance in the electrical contacts may cause all rear lamp functions (tail light, brake light, and turn-signal), within the vehicle's body panel to stop working. Intermittent light operation reduces the ability to warn other motorists of the driver's intentions. This could cause a vehicle crash without warning.

- Burke, VA, USA

The contact owns a 2002 BMW 325I. The contact stated that the rear brake lights would malfunction on an intermittent basis. The vehicle was not taken to have the failure diagnosed or repaired. The manufacturer was notified and informed the contact that the vehicle was not included in the recall associated with NHTSA campaign id number 11V438000 (exterior lighting:brake lights). The failure mileage was approximately 75,000. The VIN was unavailable.

- Wilmington, DE, USA

The contact owns a 2002 BMW 325I. While parked the contact noticed the drivers side turn signal was not functioning. The vehicle was taken to the dealer for diagnostic. The technician was unable to diagnose the failure. The contact would disconnect and reconnect the pigtail wire for the turn signal to function. The turn signal would function intermittently but after some time the turn signal stopped working completely. The contact noticed one of the connecting wires had melted. The vehicle was taken to the dealer where the turn signal housing was replaced. The vehicle was repaired. The contact referenced NHTSA campaign id number: 11V438000 (exterior lighting:turn signal) that could possibly have been related to the failure. The manufacturer was made aware of the failure and advised that the VIN was not included in the recall. The approximate failure mileage was 60,000. The consumer stated the pig tail wire connector on the passenger side tail light had to be replaced along with the light bulb. Updated 12/15/11. Updated 01/03/12 updated 01/11/12

- Tampa, FL, USA

The contact owns a 2002 BMW 325I. The contact stated that the brake and tail lights were did not work ar times. The vehicle was taken to an authorized dealer and the lights were repaired. Approximately one year later, the contact was informed by the manufacturer that the vehicle was not included in the recall associated with NHTSA campaign id number 11V438000 (exterior lighting:brake lights). Updated 10/18/11 the fuel pump was replaced. Updated 01/30/12

- Brooksville, FL, USA

The contact owns a 2002 BMW 325I purchased new in 2002. The tail lights and the driver- side headlight on the vehicle failed intermittently. A technician from the dealer noticed that the wire for the headlight assembly and the ground wire had burned. The dealer advised replacing the entire head light assembly at an expense of $600. No repairs were made. The failure and current mileages were under 70,000. The VIN was unavailable.

- Nottingham, MD, USA