BMW North America sent out a recall letter dated December 2011 for the rear lights on their 3 series cars. They advised consumers that they should go to their local dealers for recall repairs and that they would be eligible for reimbursement for repairs already completed and paid for. I heard nothing further from BMW until I wrote to their new CEO for North America, Mr. Willisch, asking what I should do to get them to take action on their recall. He had his secretary call me and ask me to fax the receipts for the repairs to her, which I did. I heard nothing further for several weeks until I called again. She then called me back and said I should be hearing something from BMW soon. The next day I received a check from princeton BMW for the cost of one repair to the rear lights. However, I faxed receipts for 2 repairs to the right rear lights and 1 repair to the left rear lights. To date I have heard nothing further from BMW about reimbursing me for the other 2 repairs.. how can you help me get reimbursed for the other 2 repairs to my 3 series car? updated 10/1512

- Trenton, NJ, USA

The contact owns a 2002 BMW 325I. While parked the contact noticed the drivers side turn signal was not functioning. The vehicle was taken to the dealer for diagnostic. The technician was unable to diagnose the failure. The contact would disconnect and reconnect the pigtail wire for the turn signal to function. The turn signal would function intermittently but after some time the turn signal stopped working completely. The contact noticed one of the connecting wires had melted. The vehicle was taken to the dealer where the turn signal housing was replaced. The vehicle was repaired. The contact referenced NHTSA campaign id number: 11V438000 (exterior lighting:turn signal) that could possibly have been related to the failure. The manufacturer was made aware of the failure and advised that the VIN was not included in the recall. The approximate failure mileage was 60,000. The consumer stated the pig tail wire connector on the passenger side tail light had to be replaced along with the light bulb. Updated 12/15/11. Updated 01/03/12 updated 01/11/12

- Tampa, FL, USA