10.0

really awful
Crashes / Fires:
0 / 3
Injuries / Deaths:
1 / 0
Average Mileage:
49,773 miles

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« Read the previous 20 complaints

problem #20

Nov 152017

328

  • miles
The contact owns a 2009 BMW 328I. The contact received notification of NHTSA campaign numbers: 17V683000 (engine and engine cooling) and 17V676000 (electrical system). The part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Peake BMW (2630 veterans memorial blvd, kenner, la 70062, (504) 469-6165) was contacted and confirmed that the part was not yet available. The manufacturer was also notified. The contact had not experienced a failure. VIN tool confirms parts not available.

- New Orleans, LA, USA

problem #19

Mar 172018

328 6-cyl

  • miles
The contact owned a 2009 BMW 328I. Shortly after parking and exiting the vehicle, the contact was informed that a fire started under the hood. The flames entered the vehicle and caused catastrophic damage. A fire inspector extinguished the flames and determined that there was an electrical failure that caused the fire, which originated on the driver's side. The vehicle was destroyed and towed from the scene. The dealer (BMW of bloomfield, 425 bloomfield ave, bloomfield, NJ 07003, (973) 233-5147) serviced the vehicle in January of 2018 and made no mention of NHTSA campaign numbers: 17V683000 (engine and engine cooling) and 17V676000 (electrical system). The contact was uncertain if the recalls were associated with the failure. The dealer and manufacturer were not notified. The VIN and failure mileage were not available.

- Clifton, NJ, USA

problem #18

Jan 232018

328

  • miles
The contact owns a 2009 BMW 328I. The contact received notification of NHTSA campaign numbers: 17V676000 (electrical system) and 17V683000 (engine and engine cooling). The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. BMW of crystal lake (360 N, state rte 31, crystal lake, il) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and were not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Lake In The Hills, IL, USA

problem #17

Feb 222018

328

  • miles
The contact owns a 2009 BMW 3281. While the vehicle was idling, smoke and flames emerged from the hood. The air bags did not deploy. The driver sustained injuries to the shoulder and knees; however, medical attention was not provided. A police report was not filed. The vehicle was towed to an independent mechanic. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was unknown.

- Loganville, GA, USA

problem #16

Dec 042017

328

  • miles
The contact owns a 2009 BMW 328I. The contact received notification of NHTSA campaign number: 17V683000 (engine and engine cooling); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called brian harris BMW (12336 airline hwy, baton rouge, la 70817) and was informed that the part was unavailable and he would have to pay for the repairs. The manufacturer was contacted and the contact filed a complaint. The VIN was invalid. The contact had not experienced a failure.

- White Castle, LA, USA

problem #15

Apr 212017

328

  • 67,677 miles
I had to replace the positive crankcase ventilation PCV valve heater and harness in April of 2017 because it melted. This cost me $3000 at patrick BMW in schaumburg, il. I later found out that there is a recal # 17V-683 concerning this. I never received a letter from BMW about the recall. However, I'm looking to get reimbursed for my out of pocket charges. When I took my car to the closest dealer, I was told I had to wait to receive the reimbursement. Therefore, I'd like to file a complaint. In addition, I smell a burnt smell from time to time. I know there is a blower motor recall as well. I've experienced problems with the blower motor on my car since the first year of owning it. When I asked the dealer about the smell - I was told there were no signs of a burning smell. I'm concerned because the smell is not constant only on occasion. My fear is my car will catch on fire and cause damage to me or my property. Please tell me my rights concerning filing a claim on both recalls. One for reimbursement and the other for replacing the blower motor.

- Berkeley, IL, USA

problem #14

Jan 192018

328

  • 120,000 miles
There is a blue leak on the ground coming from the front driver side, my windshield washer fluid was filled up and went empty with int weeks.

- Matawan, NJ, USA

problem #13

Sep 012017

328

  • 117 miles
Tamara recall: Recall on battery terminal; air bag; blower motor; heat valve: Recall 10/27/17: Notified dealer: No parts available for any recall; don't know when will be available. Wait you will receive information by mail when available.

- Nassau, NY, USA

problem #12

Apr 122016

328

  • 52,000 miles
The contact owns a 2009 BMW 328I. Whenever the contact placed fuel in the fuel tank, she could only fuel the tank two dollars worth at a time to fill the tank. The failure recurred numerous times. The vehicle was not taken to a dealer or independent mechanic to determine the cause of the failure. In addition, the contact received notification of NHTSA campaign numbers: 17V676000 (electrical system) and 17V683000 (engine and engine cooling); however, the parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called BMW of West houston at (855) 627-3055 (located at 20822 katy fwy, katy, tx 77449) and was informed that the part was not available. The manufacturer was not made aware of the failure. The approximate failure mileage was 52,000. VIN tool confirms parts not available for NHTSA campaign numbers: 17V676000 (electrical system) and 17V683000 (engine and engine cooling).

- Houston, TX, USA

problem #11

Jan 242018

328

  • miles
The contact owns a 2009 BMW 328I. The contact received notifications of NHTSA campaign numbers: 17V683000 (engine and engine cooling) and 17V676000 (electrical system). The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The BMW dealer (BMW of palm springs, 3865 E palm canyon dr, palm springs, ca 92264, (760) 202-8951) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and confirmed that parts would be available in the summer of 2018. The contact had not experienced a failure. VIN tool confirms parts not available.

- La Quinta, CA, USA

problem #10

Nov 062017

328

  • 100,000 miles
The contact owns a 2009 BMW 328I. The contact smelled an abnormal burning odor in the vehicle. Upon inspection, the contact noticed that the vehicle was leaking oil under the engine valve cover. The contact received notification of NHTSA campaign numbers: 17V676000 (engine and engine cooling) and 17V683000 (electrical system); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Plaza BMW (11858 olive blvd, creve coeur, mo) was contacted and confirmed that the parts were not available for the recall remedy. The technician stated that the failure was not related to the recalls. The manufacturer was unable to confirm when the parts were to become available. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

- Cape Girardeau, MO, USA

problem #9

Oct 252017

328

  • miles
The contact owns a 2009 BMW 328I. The contact received notification of NHTSA campaign numbers: 17V676000 (electrical system) and 17V683000 (engine and engine cooling); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (BMW of arlington, 1105 E lamar blvd, arlington, tx 76011) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted at 800-424-9153, but the contact was hung up on each time, which prevented the contact from speaking with a representative. A case number was not provided. The contact had not experienced a failure. VIN tool confirms parts not available.

- Arlington, TX, USA

problem #8

Apr 222017

328

  • 128,098 miles
While driving on the interstate, I accelerate and without warning, dashboard lights up with "service engine soon" and various other lights, power steering goes out, and I have to maneuver car across lanes of oncoming traffic to a safe shoulder. I turn on hazards, remove key and wait several minutes. The car turns over but doesn't start. I wait longer, turn off hazards, re-insert key and car starts up. I am able to continue driving, but avoid hard throttle. This happened 2 months ago, and I took it to a licensed mechanic who diagnosed as faulty fuel pump and replaced it. The car then had vacuum leak followed by a complete replacement of valve cover. The issue I experienced on the interstate was identical to what occurred before those repairs were done and bears a striking resemblance to issues described in the 2013 battery cable recall, yet my VIN # is not included.

- Albany, OR, USA

problem #7

Oct 022015

328

  • 63,521 miles
Bolt securing serpentine belt tensioner assembly against engine block broke off. The belt tensioner assembly also broke. The serpentine belt completely came off rendering vehicle undriveable. Happened when vehicle was stationary. Vehicle was towed to repair shop.

- Palm Beach Gardens, FL, USA

problem #6

Jul 202015

328

  • 91,000 miles
I had just left home and had been driving for few minutes. Was waiting on top of a small hill at a stop light and started to accelerate when it turned green. That is when the car turned off and started to roll backward down a hill. Had to put on emergency brake and tried to turn on the car but nothing happened. So had to cruise backwards to the side of the road. Power steering was not working and was difficult to steer. After wating 10 minutes tried to restart car again and it turned on. Brought the car in to the BMW dealership and they said they could find anything wrong with the car. Now 4 months later my car is not working at all.

- Peoria, AZ, USA

problem #5

Dec 092014

328 6-cyl

  • 71,000 miles
On the highway stuck in traffic going about 30-35 mph the car suddenly shuts off. This has happened 6-7 times now. 2 of those times I was taking a slow left hand turn it has died in the middle of the road with oncoming traffic almost hitting me. 2009 BMW 335D.

- Norman, OK, USA

problem #4

Apr 202013

328

  • 58,000 miles
Car was running very bad both check engine lights came on with one blinking total loss of power. The car was taken to certified BMW dealer who replaced fuel injectors, valve and tuned it up cost 3500 didn't solve the problem they said it's gas to air ratio is not correct the car misfiring on all cylinders the BMW dealer wants to charge me another 1600-2700 dollars to fix it. After picking the car up after the first repaired I was back in 2 days later. Dreyer and reinbold is the dealership. Updated 11/24/2014

- Carmel, IN, USA

problem #3

Dec 302013

328 6-cyl

  • 50,000 miles
I was driving on when my car caught fire. The fire broke out inside the cabin, directly behind the rear passenger-side seat. I believe this fire could have been easily avoided if the sonnen BMW service department had performed their job more diligently. A week before the fire, I began to smell a burning rubber odor when I turned on my heater/defroster. I immediately drove the car to sonnen BMW. The service advisor responded that it was not BMW's problem. I brought the car back into BMW for service. I also mentioned repeatedly that I smelled burning rubber whenever I turned on the heater/defroster. BMW kept the car for a week. Apparently, because I mentioned the heater, BMW got fixated on looking for the problem within the heating ducts and never thought to check the electrical system. After having the car for a week, they told me that they had determined that the cause of the odor was a leaf that had gotten sucked into the blower assembly. They charged me $320 to open the assembly and clean out the leaves. When I picked up the car I insisted to speaking with one of the service managers, as this made no sense to me. I pointed out that burning leaves do not smell like burning rubber, and I doubted this was the cause of the problem. The service manager insisted that they were unable to find anything else wrong with the vehicle and that, after cleaning out the blower assembly, they were unable to duplicate the issue. It is apparent to me that BMW never once turned on the defroster during the whole time they had the car┐even though I indicated that this was part of the issue. If they had, they would have immediately replicated the issue and known that it had nothing to do with leaves in the blower. Rather then apologizing, the assistant manager immediately tried to shift the blame be stating that we told them the odor was coming from the heating ducts.

- Novato, CA, USA

problem #2

Jun 272013

328

  • 64,600 miles
I had a low battery issue on my 2009 BMW 328I about 3 months after I had it serviced for a battery cable recall at motorwerks BMW dealer in bloomington, mn. Motorwerks diagnosed that the alternator was not working properly and needed to be replaced. I had tires plus replaced the alternator and battery for half the price compared to motorwerks. Unfortunately, the aftermarket alternator that tires plus installed caused my car to over heat because it was over charging. I eventually took my car back to motorwerks to replace the alternator and battery. I emailed the service consultant if it was normal for the original alternator to malfunction so quickly on a 2009 BMW 328I. I also informed him that I had my car serviced at motorwerks for a battery cable recall in March 2013 and asked him if it was possible that the original alternator issue was related with fixing the battery cable. He strangely has not answered my question which makes me wonder if they are not taking responsibility for the original bad alternator if it was related to the battery cable recall service. I'm also wondering if other 2009 3 series BMW owners had a low battery issue due to a bad alternator after having their cars serviced for the battery cable recall in March 2013. If the original alternator issue is found to be related while servicing the battery cable recall then I would like to get a full refund for their service on my new alternator and battery. Thank for taking the time to investigate my car issue.

- Blaine, MN, USA

problem #1

Oct 012012

328 6-cyl Diesel

  • 59,700 miles
2009 BMW 335D, egr cooler cracks open and starts fuming unfiltered diesel exhaust into the environment and into cock pit of car. Highly dangerous gas has severe impact to occupants, car could not be driven as exhaust smell inside of car. BMW refuse to fix this under below mentioned recall as it does not include the cooler. Recall campaign no. 11E-A03: BMW voluntary emissions recall campaign scr catalyst, egr valve and/or def mixer and ECU software flash failed exhaust cooler makes the car illegal on road as it exceeds emission limits and is impacting the environment and is a health hazard.

- Glen Ellyn, IL, USA