10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
40,496 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #7

Aug 082017

328

  • miles
The contact owns a 2009 BMW 328I. The contact received notification of NHTSA campaign number: 17V676000 (engine and engine cooling); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. BMW of riverside (3060 adams street, riverside, California 92504, (951) 373-5000) was made aware of the recall and stated that the part was unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Paris, CA, USA

problem #6

Sep 042017

328

  • 99,000 miles
The contact owns a 2009 BMW 328I. While driving various speeds, smoke would emit through the vehicle vents and the check engine warning indicator illuminated. The contact coasted the vehicle to the side of the road and waited a few minutes until it cooled down before driving again. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repair. The VIN was included in NHTSA campaign numbers: 17V676000 (electrical system) and 17V683000 (engine and engine cooling). The manufacturer was not notified of the failure. The approximate failure mileage was 99,000.

- Long Beach, CA, USA

problem #5

Oct 252017

328

  • miles
The contact owns a 2009 BMW 328I. The contact received notification of NHTSA campaign numbers: 17V676000 (electrical system) and 17V683000 (engine and engine cooling). The contact called BMW of atlantic city at 609-568-9200 (6037 E black horse pike, egg harbor township, NJ 08234) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Parrish, FL, USA

problem #4

Jan 022018

328

  • 49,000 miles
The contact owns a 2009 BMW 328I. While driving various speeds, the heating system became inoperable. The contact received notification of NHTSA campaign numbers: 17V676000 (electrical system) and 17V683000 (engine and engine cooling). The parts to do the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer (BMW of freeport, 291 w sunrise hwy, freeport, NY 11520) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The failure mileage was approximately 49,000. VIN tool confirms parts not available.

- Woodmere, NY, USA

problem #3

Aug 032013

328 6-cyl

  • 59,000 miles
I have a 2009 bmw328xi, which I bought brand new and paid a lot of money for. I only have 59,000 miles. On August 3, 2013 the car temperature light went on, first yellow and not even two seconds later red. With out warning the car didn't move. So I shut off the engine immediately. Thinking the car is over heating. Instead, after getting it towed found out the water pump and electric thermostat went. I am very unhappy that a 4 and half year old car shouldn't have such problems. I've had many high end cars in the past for 11 years and never had a problem in such a short life of a car.

- Great Neck, NY, USA

problem #2

Sep 302011

328 6-cyl

  • 38,473 miles
I purchased a 2009 BMW 238I. I took it to get an oil change on 30 Sept 11. I dropped it off, got a loaner, and went to work. Before I dropped it off that morning the car ran great, it had no ticking, no engine lights nor loss of power. I hadn't heard from BMW so I called them, they said that they had talked to BMW na and I need to agree to them removing my valve cover, at my expense $700. I said that I only wanted an oil change. He told me they terminated my warranty. My warranty was for 4yr/50,000 miles, it had not expired. I was very upset and made multiple attempts to call BMW na and the supervisor told me that they would have to go with what the service center said and there was no one else to talk to. Disappointed, I picked my car up. The check engine light came on and while I was on the highway the car made some loud ticking noises and the car seemed to be experiencing some power loss, in the mist of high traffic. I was in the middle lane when it started and I immediately got over to got off the highway. And as I pulled off the highway the car suddenly shut off (no power), I barely made it off the road. It just shut off! I had to call for a tow. That weekend the car cranked up and it seemed to be nothing wrong. I took it around the block to see if it was okay. The ticking returned and the car shut off again and I had to coast it off the road onto church grounds and call a tow truck again. And now it will not crank at all. This is my only car and I have to rent a car. I did some research online and found several recalls, for example: BMW high-pressure fuel pump voluntary emissions recall and voluntary emissions and safety recalls and tons of complaints about safety and how BMW terminates a lot of people's warranties prior to their expiration date. BMW seems to be putting all of our lives at risk and terminating warranties at will.

- Ludowici, GA, USA

problem #1

Aug 182011

328

  • 38,000 miles
On Thursday, August 18, 2011, my 2009 328I shut down without notice in the middle lane of I-90 at mile marker 80.002 about a mile from ohare airport in Chicago. It was unable to restart and I was left to call 911 and spend 10 minutes waiting for dot to tow me off the middle of the highway and to a residential neighborhood to wait another hour for aaa to tow my car to perillo BMW in Chicago to assess the issue. June 15th 2011: About 3 hours after bringing my car into the zimbrick BMW service facility to have a set of after-market led lights installed at cost, the service engine soon light appeared illuminated on my dashboard. As I had never seen this light appear on my less than 2 year old car before, I immediately called the person who was head of your service department to discuss how this light could appear for the first time after having my car in hours earlier on a service appointment that should not have touched the engine. A loaner car was promptly driven to my office, to check into the issue and take my car back to the dealership for further inspection, if necessary. The following is the conversation that transpired between the service rep and I, upon his review of my vehicle, using a computer connection to pull data from my cars onboard computer system: Sa: when was the last time you filled the car with gas? me: (checking the odometer, as I reset it with each full tank of gas) about 97 miles ago. Sa: well, the computer is reporting the issue has something to do with your fuel pump, however, I think it might just be that your gas cap may have been unscrewed. Me: I can't say that makes much sense, as I filled it up 97 miles ago and haven't seen an issue until now. Sa; well, let me just turn the indicator light off and let me know if you run into this issue again.

- Chicago, IL, USA