really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
32,253 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #15

Mar 302018


  • 84,000 miles
Hello, my 2009 BMW E92 328I is experiencing an issue where the front passenger seat sensor is not functioning properly, which will cause the airbag and seatbelt to not function as intended. There have been recalls on other models for the same issue, but with the same design and parts, I do not understand how my car is not covered. (https://brandilaw.com/2013/12/26/BMW-recalls-76565-vehicles-due-to-A-front-passenger-seat-electronic-sensing-mat-failure/) this is a very dangerous problem. I have read on several online forums that it is a recurring problem in the cars after the effective recall date. I am trying my best to do due diligence and inform the ntsb to review this incident within other BMW models and to hopefully remedy any affected cars. The design of the sensor is very poorly constructed and very expensive to fix, leaving many owners to simply forego making the necessary fixes. In fact, several mechanics informed me that customers typically avoid making the fix due to how expensive it is, running the risk of their passenger not being protected in the event of a collision. I hope the ntsb can look into this problem. Please feel free to contact me at matthewburchill@aol.com for any additional information. Thanks, matt

- Playa Del Rey, CA, USA

problem #14

Oct 072017


  • 102,000 miles
Front passenger occupancy seat sensor is defective because it disables passenger airbag creating a safety hazard rendering vehicle inoperable for passenger occupancy. This is a known defect experienced by previous models. Cost of repair is excessive..

- Clermont, FL, USA

problem #13

Jan 012016


  • miles
Takata recall. I received notice of a recall in 2016 and BMW still has not contacted me to service the recall

- Virginia Beach, VA, USA

problem #12

Mar 012016


  • miles
Takata recall -- I received notification March, 2016, and have yet to have my air bag replaced. When will this be resolved?

- Mebane, NC, USA

problem #11

Jul 032017


  • miles
Takata recall - received safety recall notice via mail 07-03-2017 that necessary parts to complete this recall were available but BMW dealership in birmingham, al stated parts were not available when I called to make a service appointment. The BMW rep told me to call back in a few weeks - parts might be available. I'm confused as to why I would receive this notice if parts were not available.

- Alabaster, AL, USA

problem #10

Feb 152016


  • miles
The air bag has been recalled for over a year and I am still waiting for my appointment to fix the matter. When the recall first happened I was very pregnant and I called BMW telling them I was concerned. They said that it would be fixed by 9/16 and I am still waiting and my baby will turn 1 on July 1,2017. When will my air bags be fixed? this is a serious and dangerous matter.

- Bronx, NY, USA

problem #9

Jan 012016


  • miles
Takata recall it has been over 1Y. Since officially notified of recall. Dealer has not contacted me on repair.

- Gilbertsville, PA, USA

problem #8

Mar 012016


  • miles
Takata recall. I live in a high humidity area 5 miles from the gulf of Mexico in North West Florida. Because of the high humidity I feel I am at high risk of a takata airbag rupture. In March of 2016 I received my initial letter from BMW usa informing me of the potential dangerous takata airbag module in my 2009 BMW 328I. I am requesting immediate replacement of the takata airbag module in my car.

- Shalimar, FL, USA

problem #7

Feb 052016


  • 16,800 miles
Recall on February 5, 2016, BMW has failed to replace the airbag in almost nine months! what good is a possible death recall if the manufacturer does not replace the airbag?

- Dunedin, FL, USA

problem #6

Oct 102016


  • miles
Spoke to BMW today they are now talking about the parts not coming in until 2017. They have no idea what month so I could still be over a year away from resolving this. I cant even sell the car or trade it in because they cant resale it without correcting the recall. Acura was paying for a loaner car until the recall was corrected I guess BMW feels its owners are more expendable??

- Lakeland, FL, USA

problem #5

Sep 192016


  • 98,000 miles
Takata recall: My local dealer still says they do not have the parts to service my car. I was notified last winter that my car was unsafe, and I still do not have the airbag fixed. I checked the recall site and it says interim parts are available but the dealer will not install them! when will this be complete. Am I driving a time bomb?

- Nicasio, CA, USA

problem #4

Aug 112015


  • 40,000 miles
Coupe of time the vehicle lost power as the result SRS & airbag light now stay on.

- Missouri City, TX, USA

problem #3

Jul 062015


  • 75,000 miles
I turned on my vehicle one day and a message saying "passenger restraint system malfunction. Continue to wear seatbelt. Bring to local BMW dealership." The day before nothing happen as I was driving home from dallas to houston. Occasionally as I drive with someone sitting in the passenger seat, the warning goes away but then the chime goes off and the message reappears. This happen all in June, July, and August. Now even when no one is sitting on the passenger side, the warning comes on and stays on. The seatbelt as well seems to have no restraint and is a safety concern because if I was ever in an accident, the seatbelt won't hold the passenger back.

- Palacios, TX, USA

problem #2

Apr 302015


  • 68,000 miles
The car was stored outside in extreme heat during the month of April - 90+ degrees for over 3 weeks. (in Florida) air bag sensor and seat belt sensor on passenger side, incorrectly alerting, when someone or no one was in the seat. Now the sensor is on all the time. Also the fan which cools the engine was extremely loud and on every morning when car was started.

- Natick, MA, USA

problem #1

Aug 072013


  • miles
None of the airbags deployed in our car accident. We were at a stand still, or moving very slowly and another car hit us in the rear driver side panel near the tire, at high impact.

- Johnston, RI, USA