The contact owns a 2015 BMW X1 sav. While the vehicle was stopped, it independently shifted into neutral without warning. After the failure occurred, a warning message appeared indicating that the vehicle needed to be serviced. The contact took the vehicle to united BMW (1501 alpharetta hwy, alpharetta, ga 30009, (678) 430-3775), but the failure could not be diagnosed. The manufacturer was not notified of the failure. The vehicle had not been repaired. The failure mileage was 65,500.

- Cumming, GA, USA

At around 8000 miles the car would hesitate upon hard acceleration, (merging into traffic) the car became unpredictable, sometimes it would preform as designed other times it would put me in a dangerous situation. I took the car in for service and advised them of the problem, I was told that they are aware of the complaint from other owners and they didn't have a fix. I called bmwna and told them about the problem, I was instructed to take it back to the dealer. After a few of trying to get an appointment unsuccessful the car almost caused a major accident, I took it back in and after a week they had decided to reprogram it, upon driving the car I noticed it was much more responsive and drove like a totally different car. However it displayed the problem on 2 more occasions just not as severe. I called bmwna and updated them, they sent a field engineer out who looked over the car and told me "just drive it in sport mode", I dont feel as though I should drive in sport mode to merge into traffic. I called bmwna and told them of the results and asked them to take the car back, they refused. This car is unsafe and unpredictable.

- Alpharetta, GA, USA