Fuel heater (previously recalled) cracked and spilled fuel on highway and vehicle presenting a fire and environmental hazard. Incident occurred while traveling highway at highway speeds.

- Shady Valley, TN, USA

The contact owns a 2009 BMW X5. The contact received notification of NHTSA campaign number: 16V746000 (fuel system, gasoline); however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. BMW of freeport (located at 291 w. sunrise hwy, freeport, NY 11520, tel: (516) 208-2311) was contacted; however, the part was not available to facilitate the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.

- South Richmond Hills, NY, USA

Takata recall. The contact owns a 2009 BMW X5. The contact received notification of NHTSA campaign numbers: 16V364000 (air bags) and 16V746000 (fuel system, gasoline). The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer and local dealer were not contacted. The contact was concerned that she may be unable to sell the vehicle due to the recall not being repaired. The contact had not experienced a failure. VIN tool confirms parts not available for NHTSA campaign number: 16V364000 (air bags). Parts distribution disconnect for NHTSA campaign number: 16V746000 (fuel system, gasoline).

- San Rafael, CA, USA

The contact owns a 2009 BMW X5. The contact received a recall notification for NHTSA campaign number: 16V746000 (fuel propulsion); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (weatherford BMW of berkeley, California) confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts would be available. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.

- San Pablo, CA, USA

I own a BMW X5 diesel 2009 model year, sometime 2012 the def active tank was replaced as covered by recall. Now it has started to give the same cel code ( active tank temp sensor failure). The replacement for this issue is very costly. This is part of emissions and BMW does not want any replacement without any cost to consumers.

- Ventura, CA, USA

This vehicle has had three open recalls for extensive periods of time, there is no end date to when BMW is promising to complete the work by, and the vehicle is unsellable as a result. For over 18 months, there has been a drive air bag recall open and outstanding with no end date. A second air bag recall has been open for around a year, again with no end date. A third recall relates to the fuel system, and again there is no end date provided by BMW. I have raised a complaint before with nhsta and nothing has been done. We are stuck with our vehicle; no one wants to buy a car with open recalls and no end in sight. BMW dealerships have been told by BMW not to purchase these vehicles. Therefore we cannot even sell the car back to BMW franchises. This is incredibly unfair, especially since BMW has been awarded a large settlement from its air bag manufacturer but taken no responsibility for fixing the vehicles at all. Why is NHTSA not helping consumers suffering losses at the hands of this terrible car manufacturer?

- Los Angeles, CA, USA

This SUV has 3 safety recalls. Both the airbags are in the takata and the fuel pump creates and extreme risk to me and my family's life. I do not understand why BMW is as a company is keeping these faulty cars on the road. Every time I get in it I am nervous and afraid for my life. Now my wife and kids do not drive with me in the car. It has become a huge burden. It is shameful that BMW but even more so that our government will allow these unsafe cars on the roads. Every time I talked to BMW they try to down play the issue. But I simply can't continue to drive this car and it's unfair to me because dealerships won't even take it due to the safety recalls. I keep smelling fumes from the car and I believe these cars also have additional defects with the radiator to add to the issues already explained above. Today the car stalled and I saw smoke from the hood. I don't know if it was related to the fuel pump situation but it's so annoying and frustrating that BMW is waiting for people to actually die before they will address these defects in their cars!!!! unreal!

- Pittsburgh, PA, USA

Takata recall. The contact owns a 2009 BMW X5. The contact stated that the check engine and small vacuum system leak warning indicators illuminated. The vehicle was taken to an independent mechanic who diagnosed that the fuel pump was leaking fumes and needed to be replaced. The contact received notification of NHTSA campaign numbers: 16V071000 (air bags), 16V364000 (air bags), and 16V746000 (fuel system, gasoline). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called two local dealers. One dealer informed the contact that the recall was too new and they would call the contact back. The other dealer informed the contact they would not service the recall. The manufacturer was not made aware of the failure. The approximate failure mileage was 140,000. Parts distribution disconnect and VIN tool confirms parts not available.

- Mckenney, TX, USA

Takata recall. The contact owns a 2009 BMW X5. The contact's VIN was included in NHTSA campaign numbers: 17V020000 (air bags), 16V071000 (air bags), and 16V746000 (fuel system, gasoline). The dealer stated that the parts were unavailable for months to receive the two air bag recalls. The contact stated that the vehicle was slow to pick up speed and the engine was idling roughly. In addition, the engine warning indicator randomly illuminated. The manufacturer was notified of the condition and suggested that the vehicle be taken to a dealer for diagnostic testing. The contact was waiting to determine a solution from the manufacturer. The dealer indicated that additional repairs may be required. The contact felt as if the remedy failed to provide a solution for the current condition. The failure mileage was not available. VIN tool confirms parts not available and parts distribution disconnect.

- Niles, IL, USA

Takata recall. The contact owns a 2009 BMW X5. The contact inquired about part availability. The contact received notification of NHTSA campaign numbers: 16V071000 (air bags), 16V746000 (fuel system, gasoline), and 17V020000 (air bags). The parts to do the recall repairs were unavailable. The contact stated that the manufacturer and dealer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issues. The VIN was invalid. The contact had not experienced a failure.

- Union, NH, USA

Takata recall, in 3/2016, BMW sent me a notice to replace driver's front air bag module, however until now, BMW does nothing. In December 2016, BMW sent me a notice to replace in-tank fuel pump because my BMW smells gas badly when parking and driving. However until now, again BMW does nothing. I appreciate your consideration for safety.

- Myrtle Beach, SC, USA

I did received a recall letter about my front driver airbag module in March 2016 and immediately contacted BMW of cape cod mass and as a answer they said that the part is not available in the moment and I will get second letter when it is available and ready for replacement. It has been almost a year and there is still no answer. Now I get second recall letter about the fuel pump in my fuel tank. I do travel every week from cape cod mass to New York and there is strong smell of gasoline in my car on long distance travel, but according to BMW cape cod I will have to wait for the part to be available and just need to get used to the smell. I try to call and ask to order the parts that need to be replaced from the recall letters and from the parts department replied that they can get the parts in a day or two as long as I am buying it as a regular customer, but as soon as I try to get the parts replaced as a recall I get a answer that the parts are not available at the moment. When I contact BMW of cape cod mass the only thing I get is that I have to wait for another letter - I have never been asked for my name, car VIN or any other info, and looks like there is not intend this recall to be fixed. I am concerned about my safety and would like this to be fixed up. Thank you.

- North Chatham, MA, USA

The contact owns a 2009 BMW X5. The contact stated that the vehicle stalled and the check engine warning indicator illuminated. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 16V746000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage and VIN were unknown. Parts distribution disconnect.

- Bloomington, NC, USA

Takata recall. The contact owns a 2009 BMW X5. The contact stated that the check engine warning indicator illuminated intermittently. The contact received notification of NHTSA campaign numbers: 16V071000 (air bags) and 16V746000 (fuel system, gasoline). The parts for the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 45,000. The manufacturer was made aware of the issue. Parts distribution disconnect. VIN tool confirms parts not available.

- Otisville, NY, USA

BMW has taken longer than reasonable to address 3 recalls outstanding on this vehicle. The first recall is from a year ago re driver air bag. The second recall is from 9 months ago re passenger air bag. The third recall is from 4 months ago re in tank fuel pump. BMW has advised that parts will not become available for at least several months from now. BMW was unable to provide an precise dates. In the mean time, we have tried numerous times but been unable to sell our vehicle either privately or to a dealership. No one wants to buy this vehicle because of the long standing, unresolved recalls and BMW has refused to fix the issue earlier or offer any reasonable alternative solution.

- Los Angeles, CA, USA

Takata recall. The contact owns a 2009 BMW X5. The contact stated that the vehicle stalled while driving various speeds. The contact stated that various warning indicators illuminated. The contact received notification of NHTSA campaign numbers: 16V746000 (fuel system, gasoline), 16V364000 (air bags), and 16V071000 (air bags). The parts to do the repairs were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified of the issue. The failure mileage was approximately 126,000. Parts distribution disconnect. VIN tool confirms parts not available.

- Lawrenceville, GA, USA

The contact owns a 2009 BMW X5. While driving, an odor of fuel emitted into the vehicle. While in traffic, smoke appeared under the hood. The contact coasted over to the side of the road and noticed antifreeze leaking into the engine. The vehicle was taken to the dealer, but was not diagnosed or repaired. The VIN was included in NHTSA campaign number: 16V746000 (fuel system, gasoline). The manufacturer was made aware of the failure. The approximate failure mileage was 145,000. - (recall related incident)

- Tampa, FL, USA

I received a recall notice about air bags in August. I have still not received notification of parts. My BMW X5 is now having another very debilitating problem. It shuts off, stalls, won't start, emits very toxic and strong fumes of burning gas when I start my car and when im idling. The engine light up then, it shakes, it has no punch. I felt as though it was part of the other recall with the fuel pump and I took it to my local BMW dealership for diagnostics and they dismissed me, told me I had to pay more for more tests and that it absolutely was not the fuel pump recall. In the meantime I asked about the air bag recall and they said no they couldn't help. I complained and [xxx] of parts and service said fine, they would fix the airbags right then, but couldn't offer me a rental. After 3 hours and 3 hours more I could not stay because I had to work so he put that I request recallvwork on my car which is absolutely not true. I just couldn't stay. I needed to make an appointment for acday that I was off but he was very unhelpful. Well yesterday I received the originial recall letter for the fuel pump and im shocked once again that there is no solution at this time. I have a car that is a ticking time bomb waiting to explode. The fumes are giving me headaches, I've got 2 very dangerous recalls that say if I have problems pull over and for to dealership immediately. But nobody wants to help me. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Las Vegas, NV, USA

The contact owns a 2009 BMW X5. When the ignition was turned to the on position, the vehicle failed to start. The contact had to make several attempts in order for the vehicle to start. The failure recurred numerous times. The vehicle was taken to an independent mechanic, but was not diagnosed or repaired. The manufacturer was made aware of the issue and stated that the VIN was included in NHTSA campaign number: 16V746000 (fuel system, gasoline). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 112,000. VIN tool confirms parts not available.

- Lawrenceville, GA, USA

I received 2 recall notices regarding this car; the air bag recall was issued on 2/5/2016 and the fuel pump recall was issued on 10/13/2016. No one representing BMW has contacted me yet to have these potentially life-threatening issues resolved. I feel that BMW should escalate their recall resolution process to fixing these recalls within weeks, not months. It has been too long to wait - especially considering I am one head-on crash away from being killed by flying shrapnel from the air bag, or having my car seize suddenly at 65 mph because the fuel pump stopped working. These recalls are not cosmetic - they're very serious safety issues and need quick resolution.

- Germantown, MD, USA