I have received two emails from two different shop foreman-€™s. One from Niello BMW and the other BMW Fairfield. They both said the malfunctions I am experiencing- slipping, delay in accelerations- is the way BMW manufacturer made the car. One foreman said all the cars like mine he has driven have the same issue. It is a hybrid that needs the hybrid battery to have charge to not experience these malfunctions, but the car was not made to allow me to have constant battery charge as it only lasts up to 14 miles for 2016 X5 40e hybrid. I-€™ve been in situations where charging is not possible- like on vacation at a hotel with no way to charge car. Due to this, I have to deal with these malfunctions that BMW says is not fixable. This has put me in situations where I-€™m at risk of an accident because my car won-€™t properly accelerate when I need it to. The approximate date I-€™ve given is only one situation, but has happened several times before and after.

- Stockton, CA, USA

My bmw x5 40e is having issues accelerating from a dead stop. My safety was put at risk because I was stuck in the intersection going very slowly even after put the accelerating pedal to the floor. It did not properly engage until I got to the other side of the intersection and the stoplight went back to red. It has happened several times after. BMW North America stated that they could not duplicate but the foreman actually did feel it when pulling the car up the day I was to pick it back up and recorded the issue. There were no warning lamps or faults and still do not show any faults, though it still has the same issue. BMW North America Engineer was shown a video I recorded of it in a parking garage going to 4000 rpm but speed remaining under 10 mph for proof after they returned the car to me and he still states -€œvehicle is operating as designed-€. I noticed 2016 bmw x5 40e has a recall on it but only for those produced 7/2015-9/2015, mine was produced in 2/2016. Yet, when reading the recall my car acts very similar to the discription. This is a safety hazard because it puts me at an increased risk of a crash. I cannot get my car worked on because BMW of North America says nothing is wrong with it and won-€™t allow it to be fixed. We have tried talking to several people with bmw North America and they either say nothing can be done or stop communicating with us. I-€™ve tried communication through both email and phone.

- Stockton, CA, USA

BMW NA is aware of this problem with the sunroof leaking water on the dashboard and damaging the electrical of the car. BMW NA is colluding with the dealers to inform customers they are clogged to charge them money for a clog that is non existent. The sun roof are not clogged as BMW NA and the dealers are saying I have video of the unclogged drain tubes and have caught the dealers all lying that they are clogged. I have video of this and can reproduce this collusion again again with the dealers lying.

- Miami, FL, USA

Auxiliary cooling fan failed but engine light did not turn on causing EME fault. Cooling fan had to be replaced and overheated my engine.

- San Antonio, TX, USA

The contact owns a 2016 BMW X5. The contact stated while driving approximately 30-70 MPH, the vehicle lost motive power. The check engine warning light and an unknown warning light were illuminated. The vehicle was taken to the local dealer where it was diagnosed that no issues were found. The vehicle was then taken to an independent mechanic where the air shaft suspension and the cylinder were replaced, and other unknown repairs were completed; however, the failure recurred. The vehicle was taken back to the independent mechanic who informed the contact that the failure might be associated with NHTSA Campaign Number: 16V919000 (Electrical system). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 49,000.

- Linden, NJ, USA

Since 12v battery is down towing truck driver tried to jump start the car, there is no way to move the car, he failed to start car so move manually for towing to BMW service center. they reported EME(controller computer) Board damage, and BMW guessed jump start could damage, so insurance appraiser came to review and rejected this because BMW said there is no way to prove this, and then they charged EME B/D that is very expensive($9500) this is second time 12v Battery fail, it always make additional problem and make the car be unstable, I think this is design electrical issue

- San Ramon, CA, USA

The electric drivetrain, electric engine and the gasoline malfunctioned while the car was driving at speed from 40-50 miles. The car was build with two engine, the electric motor and a twin turbo gasoline engine. The Electronic drivetrain system was designed for first off start the electric engine will drive car until the battery is depleted then the gasoline engine will take over or some time inter exchange the drive. The problem was in cold weather regarding event with the electric battery is fully charged while driving at speed from 30 miles up to 50 miles per hours the electric engine stall for 5-10 second and the gasoline engine does not run either. As result the car was moving at speed 30-50 mile per hours with no power pushing the car at all, when the driver push on the accelerator pedal the car electric engine or the gasoline engine is not respond in 5-10 second. When driving under certain condition that needed the driver to change lane or accelerate the car out of traffic the car simply stall and not respond in 5-10 second on the road or freeway during traffic hours is serious dangerous. BMW does acknowledge of the problem and called " Electrical Machine Electronics' EME wiring harness connector warranty but not recall or admit the dangerous nor the serious of the issue. BMW simply sending out letter to car owner saying due to customer satisfaction regard EME common issue they extend the EME (Electrical Machine Electronics) to 10 years/120,0000 miles warranty. And this is not recall just an extend warranty. BMW even explained by their own word in the letter "if the issue occur your vehicle will store the corresponding fault codes that will be generated, and additionally, the malfunction Powertrain Malfunctions warning light will be on with an illuminated." I took the car to dealer, they keep the car 3 days concluded it was faulty batter cable, charging me $680, one month later same issue, they claim the car batter was the issue, replaced, same issue again

- Orlando, FL, USA

My 2016 BMW X5 E40 stalled and lost all propulsion power multiple times while driving in traffic, the first time at about 40 mph and the subsequent times at around 25 mph, forcing me to drive the car onto the shoulder and try to restart it. There was no indication of any kind and no warning light given prior to the stalls, it simply just lost all propulsion power. We were traveling uphill on a busy highway in a construction zone and were fortunate to not be in an accident. After the stall a warning indicator message indicated that the automatic start/stop malfunctioned. The car will eventually restart after about 5 minutes without any warning indicator at all, and the problem will randomly repeat itself without warning. Propulsion doesn't slowly stop, it cuts out completely with no warning. The BMW service department has indicated that there was a failure internal to the transmission. This car is 5 years old and has 89,000 miles on it.

- Milwaukee, WI, USA

While driving, all of sudden, dashboard becomes blank. I brought this point to BMW bellevue dealer. It was confirmed that there was no issue identified. However, it occurred a couple of times in a year. Since I was driving 35-speed limit road, I pulled the vehicle and stopped the enginer and then restart. The issue disappread. I'm not sure what would be the consequences of it when I'm driving at highways or at high speed.

- Sammamish, WA, USA