Customer Care Package: Software Update. Through our quality control processes and customers' feedback, BMW has become aware of some intermittent, software-related deficiencies of Model Year 2014 BMW i3 vehicles. Specifically: * On i3 REx vehicles, the Check Engine Light (CEL) may be illuminated without relevant faults stored. The CEL is not accompanied by any drivability, functionality, or emissions-related problems. * On i3 BEV vehicles, the A/C system stops cooling the interior with the fault code 801130 (Heat Pump - general malfunction) stored in the IHKA module. CAUSE Software error SOLUTION To enhance i3 driving experiences and reduce the number of customer complaints, BMW has decided to launch a preventive action called the "Customer Care Package: Software Update" to reprogram all affected vehicles in customers' possession and prior to delivery. All affected vehicles will be reprogrammed with the software patch (target integration I001-03-506) via IRAP programming sessions. It is mandatory that prior to the IRAP programming, the vehicle's integration level be checked and reprogrammed with the latest version of ISTA/P (2.52.5) to the level I001-03-505, if required. Starting Monday, July 7, the Customer Relations department will be calling BMW i3 drivers of affected vehicles, advising them to schedule an appointment with their authorized BMW i3 center (copy of the "Customer Care Software Package: Q & A" is attached). Also, make sure that all i3 vehicles in your inventory receive the benefits of the Customer Care Software Update, prior to delivery.
