10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
90,438 miles

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« Read the previous 20 complaints

problem #26

Jun 012017

Enclave

  • 90,900 miles
The contact owns a 2010 Buick Enclave. While making a right turn, the vehicle stalled in the middle of the intersection. The contact had to push the vehicle to the side of the road. Also, the service engine warning indicator illuminated. The vehicle was towed to reedman toll auto world (1700 E Lincoln hwy langhorne, pa 19047, (877) 702-7807) where it was diagnosed that the valves were damaged and the timing chain was stretched and needed to be replaced. The contact stated that the vehicle was previously repaired, but the failure recurred. The manufacturer was notified of the failure and discounted a small portion of the repair cost, but did not offer any further assistance. The approximate failure mileage was 90,900.

- Warminster, PA, USA

problem #25

Jun 242017

Enclave

  • 110,000 miles
The contact owns a 2010 Buick Enclave. The contact stated that the engine warning light remained illuminated. The contact also stated that while exiting a parking lot, the vehicle stalled. The vehicle was taken to an independent mechanic where it was diagnosed with code P0008 and P0009, engine position system performance bank 1, and bank two timing chain, and timing chain kit for the engine. The contact was informed that the vehicle needed to be serviced by a dealer. The contact had called woody Buick dealer, located on 1585-1591 ogden ave, naperville il 60540, and was told that the failure was dangerous and it was an emergency to bring the vehicle in. The vehicle was taken to the dealer where it was diagnosed that the timing chain needed to be replaced. The vehicle was not repaired due to the repair fees. The manufacturer was notified of the failure and had informed the contact the VIN was not included in the recall. The approximate failure mileage was 110,000.

- Plainfield, IL, USA

problem #24

May 112017

Enclave

  • 144,000 miles
The contact owns a 2010 Buick Enclave. While driving over 65 mph, the check engine indicator illuminated and the vehicle shook and rattled. The vehicle was taken to an independent mechanic who diagnosed that the timing chain was faulty. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 144,000.

- Lansing, MI, USA

problem #23

Apr 022017

Enclave

  • 120,000 miles
My 2010 Buick blew a puff of white smoke and then lost power on a busy street with my wife and kids in the car. Luckily my wife managed to get it pulled off the side of the road without being hit by other cars. A GM mechanic replaced one injector at $510 and said we were good to go. The check engine light came on 2 days later and that code showed the timing chain. Now, the Buick dealership wants $3000 to put a new timing chain in it. $3000 is only if there is nothing else wrong!!! why is this problem not a manufacture recall?!

- King, NC, USA

problem #22

Feb 012017

Enclave

  • 98,000 miles
The contact owns a 2010 Buick Enclave. While driving various speeds and depressing the accelerator pedal, the vehicle would hesitate and the traction and check engine warning indicators illuminated. The failure occurred on several occasions. The vehicle was taken to several independent mechanics where diagnostic testing was performed. It was diagnosed that the timing chain needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was approximately 98,000.

- Barker, NY, USA

problem #21

Jan 042017

Enclave

  • 110,000 miles
Vehicle hesitates when accelerating and my engine light came on, had it checked and it is a stretched out timing chain. Very scary to drive. Vehicle is manufactured in 07/09 according to the manf. Sticker on the door. Repairs are very costly and there is an extended power train warranty on the 2009"S.

- Sulphur, LA, USA

problem #20

Jan 112017

Enclave

  • 65,737 miles
The contact owns a 2010 Buick Enclave. While driving on several occasions, the check engine warning indicator illuminated and the vehicle stalled. The dealer diagnosed that the failure was due to a stretched timing chain. The vehicle was not repaired. The contact stated that the failure was intermittent. The manufacturer was notified of the failure. The approximate failure mileage was 65,737.

- St. Clair Shores, MI, USA

problem #19

Jan 102017

Enclave 6-cyl

  • 71,000 miles
Check engine light came on at 71000 miles. After two separate diagnostic checks at two different locations, both matched with diagnosis of issue with a bad timing chain. Vehicle is tagged as 2010 even though label inside car shows as being actually having been manufactured in 09/2009. Discussions with dealership where purchased and Buick themselves led to no action in terms of warranty/recall/special conditions coverage - even though this was a known issue on the Enclaves produced between 2007-2009. Initial estimates for the work, including labor exceeding $3000. NHTSA 10052863 shows that 2008-2012 Buick Enclaves and the availability of 3 service kits for high feature V6 engine applications. Further, it shows that these kits should be used on vehicles covered under the terms of the any warranty or special coverage terms. Yet for some reason, the 2010 hasn't been assigned 'special coverage' terms.

- Saint Charles, MO, USA

problem #18

Dec 032016

Enclave

  • 73,714 miles
The service engine soon light illuminated while the vehicle was in motion. The vehicle was taken to the dealership and a P0008 (timing chain) code was diagnosed. After reading numerous cases online about catastrophic engine failure, the car was parked and I began dealing with Buick customer service (crc) and later with the executive referral group. The Buick brand quality manager said that the problem was "fixed" for the 2010 model year and that's why the GM special policy #11340C was limited to 2007-2009 model years.they refused any assistance in fixing the engine. However, the GM bulletin sb-10052863-6133 specifies 2007-2012 model years. The technician that performed the repairs (at my expense) said that the failure was identical to the 2007-2009 vehicles. They even had parts on hand- which shows the extent of the problem. As of this writing, there are 65 other complaints in this database of this problem on the Enclave and it's siblings. The NHTSA id 10052863 lists 75 associated products. Clearly, there are many more 2010 failures if every product is evaluated. This is a safety defect that should have a campaign issued. Loss of engine power and the resulting loss of steering and brake assist is clearly a danger to the passengers and all surrounding people and property. Previous campaigns, such as the GM ignition switch issue, show that loss of steering and brake assist due to loss of engine power is a safety issue. A service engine soon light does not convey the potential gravity of the situation.

- Laingsburg, MI, USA

problem #17

Sep 142016

Enclave

  • 110,000 miles
The contact owns a 2010 Buick Enclave. While driving 40 mph, the motor failed without warning. The contact stated that the timing chain failed and was replaced; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was 110,000. The VIN was not available.

- Lansing, MI, USA

problem #16

Sep 282016

Enclave 6-cyl

  • 75,000 miles
Without any warning signals our timing chain stretched and slipped on our 2010 Buick Enclave. It caused significant damage to the engine. The engine completely died while in motion, stopping the vehicle from movement in the middle of the road. I was luckily on a country dirt road without much traffic, otherwise this could have gone very bad on the highway or interstate. The 2007- 2009 Buick Enclave has this same know issue with a recall, and from what I have been told by our mechanic the parts used in the 2010's are the same. It is irritating that there has not been a recall with the 2010 and later, I've seen several reports of the 2010 having the same issues. I have not received my car back from the repair shop, but can provide a invoice once one is available to me.

- Pueblo West`, CO, USA

problem #15

Jul 142016

Enclave

  • 75,000 miles
When accelerating to merge onto highways, when accelerating to overtake vehicles and when depressing the gas pedal to climb steeper hills the car engine would not respond. This was an intermittent issue as only occurred occasionally. However, on at least 2 occasions there were near crashes of vehicles into the rear of the vehicle. One time while merging onto a highway and depressing the accelerator the engine would not increase speed and stayed at 45mph. A Transport truck in the right hand lane closed distance and had to brake as they could not move to the centre lane and I was unable to get to shoulder as I still thought the engine would respond. I eased off the gas and then accelerated again which then kicked in the engine. Another time a similar incident happened while I was climbing a steeper grade on the highway. The vehicle would not respond and keep speed and started to lose speed and I moved to the right hand lane. I could not go to the shoulder as there was a guard rail along an escarpment. Again, a Transport truck came up right behind me anticipating I would be keeping speed. Over the last few months this happened to my wife and I a couple times a week and had taken this into a garage to be checked out. At that time there were no indicator lights on or codes and the garage found nothing. About 3 weeks ago the engine check light came on and we took it to the garage where they advised us to take to a dealer as it was a timing chain problem. Upon diagnosis the dealer said it was a stretched timing chain. I did some research on this issue and what I found and what really bothers me is that GM was aware of this problem and actually issued a tsb for 2009 models. My car was built in model switch over time as a 2010 model in August 2009 but with the same parts and timing chain. The company obviously knew that the vehicles could have issues and failed to notify.

- Waterdown, TN, USA

problem #14

Jun 292016

Enclave

  • 143,000 miles
The contact owns a 2010 Buick Enclave. While driving various speeds, the vehicle hesitated to accelerate and stalled once without warning. While at the dealer for routine maintenance, it was brought to the contact's attention that the engine oil contained metal shavings that destroyed the engine. The dealer stated that the engine needed to be replaced or rebuilt to rectify the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The VIN was invalid. The approximate failure mileage was 143,000.

- Cadiz, KY, USA

problem #13

Feb 032016

Enclave

  • 91,000 miles
Check engine light came on while driving on the interstate highway, the vehicle lost power, reducing the speed to 35 mph in a 70 mph interstate. The vehicle cut off and would not restart. It was towed to the repair shop which identified it as timing chain stretched. On-line research shows that the timing chain has been an issue with Buick, and they extended the power train warranty to cover repairs for the 2008-2009 model. It appears that the same or similar problem is occurring with the 2010 model. A major issue when you are traveling at 70 mph and suddenly your engine loses power and you find yourself doing only 35mph with no power and then it stops suddenly.

- Mechanicsville, VA, USA

problem #12

Mar 152016

Enclave

  • 45,085 miles
The contact owns a 2010 Buick Enclave. While driving at 60 mph and exiting the freeway, the vehicle stalled. The contact was unable to restart the vehicle. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the engine experienced a failure and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 45,085.

- Saint. Clair Shores, MI, USA

problem #11

Jan 202016

Enclave

  • 125,000 miles
I was driving at 75 mph and my engine shut off; car began to slow, fuel dropped, power steering went out, brakes didn't work. I was able to, thankfully, get to the side of the road safely and use the rumble strips to slow me down. I turned the car off and 5 min. Later turned it on and was able to drive to a safe location. This is a common issue and all of these conditions are related to the "limited warranty protection" that GM issued Nov. 2015 (14582). This is a safety hazard. My car experienced all the other condition, malfunction indicator light came on multiple times ( may, Sept), was issued a letter in Nov. 2015 and then this occurred in Jan. 2016. Stipulation for this to be covered, under 120K miles of 10 years whichever first. My car experienced initial troubles at 110K in may and this potential fatal incident at 125. Arguing with GM over this. Should be a recall, not a limited warranty. Seems to be an unethical company. Does it take death to make this right? this has occurred countlesss times- check the internet, 100S of customers have reported this. Does this have to be another Toyota incident for GM to recognize this is a recall not a limited warranty! I have all paperwork showing the issues except dealer states since they can't replicate, they need the check engine light on and the car to be under 120K to determine if they should pay. GM is unethical!!!

- Gaithersburg, MD, USA

problem #10

Jan 222016

Enclave

  • miles
Check engine light came on. Repair shop identified it as timing chain stretched. On-line research shows that the timing chain has been an issue with Buick, and they extended the power train warranty to cover repairs for the 2008-2009 model. It appears that the same or similar problem is occurring with the 2010 model. The problem did not manifest itself until after the 5 year/100,000 M warranty expired. The dealership confirmed the problem was a stretched timing chain and replaced it. However, it appears that this is a recurring problem with the vehicle.

- Westville, IL, USA

problem #9

Dec 032015

Enclave

  • 90,000 miles
Check engine light went on. Car was seemingly working alright, however, after fueling up, it was difficult to restart the car. In fact, at the last fill up I was unable to start the car for over 20 minutes while at the gas pump. This caused a great deal of anger, frustration, and rage in the other drivers who were waiting to fuel their cars at very busy gas station near lax. The dealership stated the fuel sensors needed to be replaced at a total cost of $1700. Two months prior the air conditioner/heater required repair as a hose needed to be replaced due to a leak, a $425 repair, furthermore, the steering problem we seemingly had corrected 3 years ago is occurring again and is need of another repair. And lastly, 50% of the time when I turn off the engine and pull the key out of the car, the engine continues to run. The occurred around 80-85,000 miles.

- Los Angeles, CA, USA

problem #8

Nov 062015

Enclave

  • 68,838 miles
I was driving straight on the highway when the engine light came on, the engine started to run very rough, and very shortly thereafter (about one mile) the engine died. The car had to be towed to a mechanic where they found a broken timing chain that caused severe damage to the cylinder head, valves, and camshaft caps and sensors. While it was in for service they did correct recall 14187 front safety belt anchor however they charged me for replacing the rear lift-gate struts which should have been covered by recall 15240. Reimbursement request attached. While researching recalls I came across 10287 - customer satisfaction program addressing problems with the timing chain in several GM vehicles. This turned out to be a very costly repair because of the damage done by the chain whipping around in the engine compartment. It could have been avoided if a recall had been in place. Although our vehicle is a 2010 we only just purchased it this past May. Do we have any recourse" can we expect any compensation"

- Tucson, AZ, USA

problem #7

Oct 232015

Enclave

  • 92,000 miles
The contact owns a 2010 Buick Enclave. While reversing out of the driveway and placing the vehicle in drive, the vehicle hesitated before moving forward without warning. The failure recurred on several occasions. The contact also stated that on one occasion when the vehicle was started, the engine warning indicator was consistently illuminated. The vehicle was taken to the dealer where it was diagnosed that the timing chain needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 92,000.

- Overland Park, KS, USA

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