10.0

really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
22,741 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #7

Sep 282022

LaCrosse

  • 100,000 miles
The contact owns a 2015 Buick Lacrosse. The contact stated while driving at 55 MPH, another vehicle spun uncontrollably and crashed into the driver's side door of the vehicle and the door caved in. The contact hit the left side of her head against the front driver's side window. The air bags failed to deploy. The fire department assisted the contact out of the vehicle by cutting the driver-side door. The contact was transported to the hospital with the assistance of emergency units. The contact sustained soreness on the left side of her body, from the neck down to the legs. The contact also sustained bruises on the left side. A police report was filed. The vehicle was towed to a tow yard. The contact associated the failure NHTSA Campaign Number: 17V437000 (Air Bags, Seat Belts); however, the VIN was not included. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 100,000.

- Bear, DE, USA

problem #6

Feb 202021

LaCrosse

  • miles
Service air bag maintenance warning ⚠️

- Baltimore, MD, USA

problem #5

Dec 192018

LaCrosse

  • miles
The contact owns a 2015 Buick Lacrosse. The contact received notification of NHTSA campaign number: 16V651000 (air bags, seat belts). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Hennessy Buick GMC (7261 jonesboro rd, morrow, ga 30260, (844) 240-2177) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. The VIN was unknown.

- Jonesboro, GA, USA

problem #4

Feb 052018

LaCrosse

  • 15,000 miles
The contact owned a 2015 Buick Lacrosse. While driving at an unknown speed, another vehicle crashed head on into the contact's vehicle. The air bags did not deploy. Both drivers sustained major injuries, which required medical attention. A police report was filed. The vehicle was destroyed and towed. The manufacturer and dealer were not notified. The failure mileage was 15,000.

- Sterling Heights, MI, USA

problem #3

Nov 092016

LaCrosse

  • 25,000 miles
The contact owns a 2015 Buick Lacrosse. While driving approximately 35-40 mph, a deer struck the front driver's side of the contact's vehicle. The driver's side steering wheel air bag deployed, but did not fully inflate. There were no injuries. A police report was filed and the insurance company was notified. The vehicle was towed to a tow lot where and was awaiting inspection from the insurance company. The contact received notification of NHTSA campaign number: 16V651000 (air bags, seat belts). The contact had a repair appointment at a local dealer. The manufacturer was not notified of the failure. The VIN was invalid. The failure mileage was 25,000.

- Sullivan, ID, USA

problem #2

Nov 242015

LaCrosse

  • 3,690 miles
Takata recall, the engine stalled while driving the car especially during turns. The car continued to hesitate to stall in traffic. The car vibrated nearby the steering column while driving in traffic. The car floor appeared to cave in on the left side on the driver's side. The heater failed to blow out hot air. The telephone calls were distorted as evidenced by being unable to hear the caller.

- Shelbyville, KY, USA

problem #1

Sep 242015

LaCrosse 6-cyl

  • 15,495 miles
The contact owns a 2015 Buick Lacrosse. While attempting to park, the vehicle independently surged forward, went over a railroad cross tie, and crashed into a tree. A police report was not filed. The air bags did not deploy. No injuries were sustained. The vehicle was repaired. The manufacturer was notified of the failure. Updated 01/21/16

- Bush, LA, USA