4.3

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
26,572 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #9

Jul 082022

LaCrosse

  • miles
My wife was driving and went to turn the vehicle and the steering locked up momentarily. She drove directly home a block away and pulled into the garage. When attempting to take the car for service it would not turn in either direction.

- Clawson , MI, USA

problem #8

Jul 282021

LaCrosse

  • miles
Power steering went out while driving roughy 45/50 mph. Unknown reason why it went out.

- Edmond , OK, USA

problem #7

Jul 272021

LaCrosse

  • miles
While driving at approximately 55 mph, my power steering went out (at first I thought I had blown a tire). It became almost impossible to perform any quick/reactionary steering changes. I put on my hazards and drove to the dealership and then for a second opinion with my local trusted mechanic. Both advised the electronic steering assembly went bad, that there is a new part #, indicative of a high failure rate; however, the part is not available in all of North America (they checked.) they called GM Buick and were advised an ETA on the backorder for the part is unknown. They filed for an emergency backorder request and are awaiting further information. Now, I have an undriveable vehicle, there are no loaner cars available, the cheapest rental car is a full car payment every three days, and no idea how long before the vehicle will be able to be repaired as it is too dangerous to drive in its current state. I think this needs to be investigated, as this issue sounds like it should be a recall before someone gets killed.

- Edmond, OK, USA

problem #6

Aug 202020

LaCrosse

  • 79,150 miles
The contact owns a 2015 Buick Lacrosse. The contact stated that while parking her vehicle at a low rate of speed, the power steering drive with care and service brake assist warning messages appeared on the instrument panel. The steering wheel became stiff and difficult to maneuver. The contact was able to drive the vehicle to an independent mechanic who informed her that since the vehicle was an electric vehicle, the vehicle would have to be serviced at a dealer. The contact spoke to classic Buick GMC arlington (1400 E interstate 20, arlington, tx 760180) where she was informed to bring the vehicle in for inspection. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 79,150.

- Mansfield, TX, USA

problem #5

Jan 212020

LaCrosse

  • miles
My headlights continue to blow, my windshield wipers will not come on. My radio goes out and on. When starting my car using push start my car stall. Hesitate to start but finally starts after so many tries. I have had to jump start car and recently had a battery replaced. Now the power steering is gone out. I can barely turn steering wheel., this happened while driving home from work. My dashboard is very dim. It went completely black a couple of times while driving when came back it's barely lit I can barely see gas gauge, or speed odometer.

- Montgomery, AL, USA

problem #4

Oct 202018

LaCrosse

  • 95,000 miles
I was driving on the highway at approximately 70 miles an hour when my power steering went out. With great difficulty I was able to move across lanes and get to an exit. I drove to the nearest Buick dealer who said they were too backed up to help. While at the Buick dealer I turned the engine off. When I turned the engine back on, the power steering was working again.

- Strongsville, OH, USA

problem #3

May 292018

LaCrosse

  • 42,000 miles
While driving around 65 mph on a highway. The battery light went on. Then suddenly the power steering and brakes died. It was very scary. A hugh safety issue, this very easily could have lead to a serious accident, crash or death. The steering was very difficult to turn and the brakes hard to push down. But the car was still running and luckily I was close to a exit. I pulled off the highway and stopped in store parking lot. It would not start after getting there. I had to have it taken to a Buick dealership. It was also showing a air bag error message. They told me it had to do with the seat position or something like that. I have had it there 6 times this year with the same issue. About 3 weeks ago for the 7th time of taking it there they finally replaced the hybrid battery stating that was the problem. However it worked for only 9 days. When I went to drive it on the ninth day, the battery light was again on and had no power steering or brakes. I left it in my garage, but ultimately had to take it back to the company who has now had it for 2 weeks stating that there is some type of parasitic draw on the batter and it won't hold a charge. They also can't find the issue with what's wrong with the car. This car is not safe and should be recalled.

- North Salt Lake, UT, USA

problem #2

Dec 152016

LaCrosse 6-cyl

  • 8,000 miles
The contact owns a 2015 Buick Lacrosse. While driving approximately 5 mph, the warning chime suddenly activated and the power steering malfunctioned. The steering wheel became very difficult to turn. The vehicle was towed to the dealer, but the cause of the failure was not diagnosed. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 8,000. Updated 01/25/2017 updated 02/15/17.

- Centereach, NY, USA

problem #1

Jun 192016

LaCrosse

  • 15,000 miles
The contact owns a 2015 Buick Lacrosse. While driving various speeds, the vehicle became difficult to control. The contact mentioned that the vehicle was previously involved in a crash, but the details were unknown. In addition, while driving, the vehicle veered into another lane independently. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 15,000.

- Clemons, NY, USA