really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
62,851 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #6

Jul 072017


  • 139,952 miles
I own a 2009 Buick Lucerne that I attempted to start the vehicle on random occassions. On another occasion the vehicle stalled on highway 49 in the middle of traffic. It fails to start, some relays are hot even when the car is off, fuel relay has been replace 4 times and it gets extra hot and will almost burn your hand, the fuse box is melted partly and has a burning smell. The fuel pump voltage was checked and is good. On the last try to crack now the driver door windo and door lock is not working. There is no corrison under the fuse box. Buick does not have a recall out on the fuse box or relay. The vehicle had to be towed 25 miles. This is a safety hazard. I have a disabled daughter who is transported in my car and I worry about the safety of this vehicle. Buick is aware of this issue with this particular car. The bucik forum and NHTSA websites both have complaints about this issue. The manufacture has been notified. It will take accidents, injury, or deaths for this issue to be resovled it seems. As Buick and dealers continue to sell these cars many peoples lives are I jeopardy. I have reviewed pages on complaints and again Buick is aware of these issues.

- Jackson, MS, USA

problem #5

Jul 052017


  • 77,000 miles
My 2009 Buick Lucerne wouldn't start..thought it was the fuel pump had it checked out..the fuel pump was good so we check the relay fuse and it was burnt out. I put a new relay fuse in and drove around the block my check engine light went on..so we rechecked the relay fuse and it was burnt out again..there should be a recall on the relay and fuse box.this could start a fire..I have 3 small children I need my car but at the same time I need it safe..I looked online and about 10 or more people are having this same problem..please recall these parts..

- Milwaukee, WI, USA

problem #4

Jun 142017


  • miles
I am a widow living alone on a fixed income. I have less than 80,000 miles on my vehicle. Long story short. Vehicle wouldn't start - had it towed to shop - they put it on machine - showed fuel pump was out - put in a new relay, fuel pump, etc. Did not solve problem. Found later that fuel box, relay fried, partially melted area on fuse box. Fire hazard. Ending up paying over $1000 for repairs. Have been told repeatedly that this has been an issue with this type car and there have been no recalls. Also told that probably will happen again. I cannot afford this. Please help. There are hundreds of similar complaints. Why doesn't someone do something about this dangerous and expensive issue.

- Trumann, AR, USA

problem #3

Jan 142015

Lucerne 6-cyl

  • 74,000 miles
Power steering failure when driving through water. Was turning off main highway into shopping area and the power steering failed to work for a few minutes. Very scary feeling. Had to stop car and back-up to make my turn.

- Longview, TX, USA

problem #2

Feb 242015


  • 84,453 miles
After returning from a two hour trip I parked my car at home. The next day I tried to start my car and it would only turn over.a mechanic found the fuel pump defective, fuel pump relay burnt and the power panel burnt as well.

- Ft. Walton Beach, FL, USA

problem #1

Dec 302009


  • 1,700 miles
The contact owns a 2009 Buick Lucerne. When routine maintenance was performed on the vehicle, the contact heard a noise on the front drivers side while driving 10 mph and making a left turn over a bump in the road. The vehicle was examined at an authorized dealer who tightened the bolts in the suspension. The failure continued to recur and both front end struts were replaced by an authorized dealer. The failure continued to occur and an authorized dealer replaced the lower control arm bushings. The failure continued to recur and an authorized dealer replaced the brake master cylinder, the steering control module and the anti lock brake control module. When the failure recurred, the manufacturer sent an engineer to examine the vehicle. The engineer informed the contact that he believes the failure involves the stabilitrak stability control which was a normal occurrence with his year, make and model vehicle. The vehicle was not repaired and the failure continued to occur. The failure mileage was 1,700 and the current mileage was 4,200.

- Schenectady, NY, USA