10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
46,567 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #5

Jul 242022

CTS

  • miles
seats move, when break and move forward

- Winter Haven, FL, USA

problem #4

Jan 012019

CTS 4-cyl

  • 93,000 miles
The rear end differential broke while the car was in motion on the highway. Which made driving the car very unsafe. I pulled over and I got the part repaired by the Cadillac dealership. I have had an on going problem with the front seat heater. When weather is cooler and I activate the seat heater I experienced the seat getting excessively hot and I nearly burn myself. I had to turn off the heater seat and cover the seat so I don't get hurt. This happened while I was driving the vehicle causing me to pull over immediately during to how hot the seat had got. Last but not least, the shifter selector cable detached as I was operating the vehicle on the street (vehicle was in motion) I was driving and pulled up park and notice the shifter knob was moving but the indicator was stuck in the wrong selection. I had to put on emergency break and order a tow to the nearest dealership because the car was unsafe to drive and I didn't know what gear the carbwas in or could I change gears. The manufacturer had recalls for these items on similar vehicles but denied to help me because the recalls are VIN specific which I did not know and my VIN didn't qualify. I am left with a huge car repair bill for defected parts sold when I brought the car.

- San Francisco, CA, USA

problem #3

May 202019

CTS

  • 70,837 miles
Driving at 10pm South on highway going 65mph on left shoulder 20min in and 10 min to get to my destination (home) on middlel lane N an 18 wheeler tried to merge to left (gusssing he did not see car) so to avoid being swiped by semi said ed steering will to left off to exit median close to cement baracade semi passed got back on road 5 minutes in side left & right also front and back air bags deployed lost control off vehicle and spinned out of freeway & steering wheel locked unable to start vehicle car facing South now and off highway realized the only thing hit was a front grill where Cadillac sign next to it grill was cracked couple of scuffs but no other body damages and front airbags dint deploy so questioning if possible undetected malfunctions progressive insurance agent lakiesha woodson no police report because I dint get hit or hit anything or anybody have a repair invoice - stating an 18K estimate & considered totaled due to airbags and tow service of $700 that neither delearship or insurance want to be responsible for delearship states that since insurance involved cannot have car towed to GM/Cadillac service center and insurance states I'm at fault because I'm the one that swerved from semi but have stated I avoided to be hit or pushed off road and it was way after that is when airbags just deployed for nothing or due to it being all electric is just too sensitive and late in reacting either way that's what caused me loosing control of vehicle was not expecting the deployment... had I otherwise hit or been hit I would asume the front airbags would have deployed as well and there would be more body damage other than just airbags and a fallen off front fender just feel like this should be investigated because even if it does not make sense it is what happened just no one wants to accept the responsibility deductible $500

- Lancaster, TX, USA

problem #2

Oct 202018

CTS

  • 65,000 miles
The contact owns a 2014 Cadillac Cts. The contact stated that the steel bar in the driver's seat cut through the foam material and the leather, which cut the contact's pants. The vehicle was taken to elco Cadillac (15110 manchester rd, ballwin, mo 63011, (636) 284-2620) who stated that the vehicle was out of warranty. The dealer took pictures and sent them to the manufacturer who also stated that the vehicle was out of warranty and the contact needed a new driver's seat. The contact spoke with the manufacturer who stated that they did not see the pictures and referred the contact to another dealer at the contact's expense. The manufacturer refused to let the contact speak to a manager to state his case regarding the matter. The failure mileage was 65,000. The VIN was unknown.

- St. Louis, MO, USA

problem #1

May 252014

CTS 4-cyl

  • 4,000 miles
Returned home in driveway shut off car and the driver seat automatically moves as far back as the track will allow well my grand daughter was in her car seat in the rear behind me, the driver and the seat crushed her foot and bent her foot back wards. Her foot was trapped and wedged between the seats the driver seat comes within a few inches of the back seat. So, anyone sitting there would have their knees crushed. This is a very unsafe situation and it could have been much worse if an adult was sittingthere.

- Port Saint Lucie, FL, USA