The cue infotainment system was jump and move around and will not respond when touched. The screen is cracked. It was repaired once while under warranty. It is now doing it again now that it is no longer under warranty. It is unsafe and very distracting while driving because of all the movements of the screen

- Griffin, GA, USA

Florida resident, but a spend summer in Wyoming. I leave my 2 cars in my Florida garage for the summer. Garage is not A/C so it gets hot. This year when I returned, I noticed my Cadillac cue system was not responding when I touched the screen. The cue system controls almost all functions of the car. The cue system would be operational for a few seconds when the car is first started and then it would freeze or lock up. When this happened it would change various functions of the car. For example it would; 1) program current radio station on additional presets, 2) change preset driver settings such as seat, steering wheel and mirror locations, etc., 3) turn off automatic headlight functions, 4) turn off automatic door locking functions. Basically any function of the vehicle that can be changed as a user function thru the cue system, now is subject to be changed randomly while the car is being driven. Most of these functions that are randomly changed cannot be accessed except thru the cue system. Thus I no longer have control of my vehicle. Called dealer & made appt for service -- took car in on 10/17 -- dealer said they had to order new radio, had to match VIN# (not true) -- called 10/24 to see if they had part, they said not yet. -- went to dealer on 10/31, dealer said they did not know when they would get part, would call me. -- said I wasn't alone with this problem. -- dealer said would cost 1700 to fix problem -- as of 11/13 still have not heard anything. -- called Cadillac support 11/12, they said they would get back with me. Found out via user forums that Cadillac was aware of problem years ago, thousands of users have this problem. I was not informed of problem when I bought car; this is a safety issue and a fraud issue by Cadillac. Over 660,000 Cadillac have this problem. No wonder they are having problems getting parts.

- Melbourne Beach, FL, USA

April 4, 2018 to whom it may concern: This is my recollection at discovering that my Cadillac Cts 2015 got on fire at my friends home in shelby Michigan on March 25th, 2018. On March 24th my wife (lourdes robles) and I arrived at our friends home at 48307 red oak in shelby Michigan to celebrate our friends birthday. At the party there were approximately 10 couples from whom 5 where still there and witnessed the event. The majority of them work for the auto industry and some are General Motors employees, including artemio cortez who is a global business director for GM. At 2:20 am we where preparing to leave and I used the onstar application to remotely turn on the vehicle so it would warm up before leaving. After saying goodbye to our friends at 2:32 am (according to the motion camera) we are walking out of the home and immediately noticed that my Cadillac was on flames. I couldn't believe the car was on fire and I ran towards the car until I noticed that the flames inside the vehicle were overwhelming. I asked my wife to inform our friends and have them move the 2 cars near our car: A Ford fiesta in the front and a Cadillac XT5 in the back. My wife nocked on the door and told our friend to tell the rest of the group so they could move the vehicles. At the same time I was making my first call to 911 (2:33 am) followed by a second call at 2:38 am. The owner of the Cadillac XT5 moved his car to a safe place in front of the house, the owner of the Ford fiesta didn't move the car to prevent any one from getting injured. The fire truck arrived at 2:43 am according to the copy of the report.

- Auburn Hills, MI, USA

The contact owns a 2015 Cadillac Cts. The contact stated that various warning lights illuminated and the vehicle accelerated from 35 to 45 mph independently. The contact stated that the period of acceleration briefly occurred then the vehicle resumed operating normally. The vehicle was taken to the dealer where it was diagnosed that the fuses failed in the transmission (tcn). The vehicle was repaired. Manufacturer was made aware of the failure. The failure mileage was unknown.

- Nacogdoches, TX, USA