really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2000 Cadillac Escalade:

Unsubscribe any time. We don't sell/share your email.

problem #1

Jan 062004

Escalade 4WD

  • Automatic transmission
  • miles
While driving my Cadillac Escalade (yr. 2000) to a business meeting the heated driver seat was on and burned through the leather and burned me as well. I had to do an emergency pull off on the shoulder of the road in order to avoid getting burned severely. I almost wrecked my vehicle into oncoming traffic because the heat was so intense that I had to lift by bottom off the seat while driving approximately 35-45 miles per hour. I took my vehicle directly to the dealership to have it looked at and they stated that they have never seen a heated seat get that hot before on any vehicle type. The service department explained that the cause was a short in the heater but a short is supposed to automatically turn of the heater. They estimated the heater got up to 140-150 degrees in order for it to burn the leather seat. I contacted Cadillac to see if there was a recall on the seat and they stated they had no recalls on 2000 Cadillac Escalades for the heated seats. I simply requested for them to cover the cost of replacing the seat but they stated that my warranty and contract did not cover that type of malfunction. Now I am afraid for any of all the other heated seats (passenger and back seats) to be turned on.

- South Bend, IN, USA