10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 41,782 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Takata recall. The contact owns a 2009 Cadillac Escalade. The contact received notification of NHTSA campaign number: 21V052000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Arrowhead Cadillac (8310 w bell rd, glendale, AZ 85308, (623) 455-6910) was contacted and it was confirmed that the part was not yet available. The contact had not experienced a failure. The manufacturer was notified of the issue and requested that the vehicle not be driven until repaired. VIN tool confirms parts not available.
- Peoria, AZ, USA
Takata recall. The contact owns a 2009 Cadillac Escalade. The contact received notification of NHTSA campaign number: 16V381000 (air bags) however, the part to do the recall repair was unavailable. The contact called taylor motors, Inc. (2525 churn creek rd, redding, ca 96002; (530) 410-6816) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Palo Cedro, CA, USA
I have three separate situations with my 2009 Cadillac Escalade platinum. The upper dash closer to the window is cracked on both the driver and passenger side. Also the Cadillac Escalade woodgrain sign located on the passenger side dashboard is cracked as well. Is this a defect? my vehicle is typically stored in the garage but yet and still my dashboard is cracked. Lastly, I received a letter from Cadillac regarding the recall/replacement airbags back in 2015. I called lindsay Cadillac of alexandria to schedule a replacement; however, their response is there no airbags available. Any assistance would be greatly appreciated.
- Woodbridge, VA, USA
Takata recall. The contact owns a 2009 Cadillac Escalade. The contact received notification of NHTSA campaign number: 16V381000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called crest Cadillac (located at 6280 state hwy 121, frisco, tx 75034, 469-919-5551) and was informed that the part was not available. The manufacturer was not contacted. The contact had not experienced a failure.
- Plano, TX, USA
Recall statusrecall incomplete, remedy not yet available by GM I have an airbag recall without solution. We have no explosion or injuries yet.
- Guaynabo, PR, USA
The contact owns a 2009 Cadillac Escalade. When the vehicle was purchased on March 14, 2019, the air bag warning indicator illuminated. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 200,000.
- Eucha, OK, USA
Takata recall. The contact owns a 2009 Cadillac Escalade. The contact received a recall notification for NHTSA campaign number: 16V381000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (charlie obaugh Chevrolet Buick GMC, 410 lee jackson hwy, suite a, staunton, va 24401, (540) 324-4449) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Attached recall notice.
- Waynesboro, VA, USA
The air bag has not been relaced. Going on 2 years since the recall.
- Riverside, CA, USA
Takata recall. The contact owns a 2009 Cadillac Escalade. The contact received a recall notification for NHTSA campaign number: 16V381000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Wake Forest, NC, USA
Takata recall. My wife drives this vehicle daily with our two children. The airbag light has randomly come on and off for the past 2 years. Now it is permittedly on, with the 'service airbag' also on the information center. As a safety issue we fill this needs to be addressed immediately, which I'm sure has been expressed by many others who have this problem.
- Sharpsburg, GA, USA
We have been receiving letters about the takata airbag recall & I also have the carfax app that states the recall & also the airbag light came on. We took the car to the local dealer after they took our appointment to repair the airbag then they kept the car all day to get a call that there is no fix for the airbag therefore they can't turn the airbag light off either. We really need to sell this car as we have a high payment & we need to reduce our monthly payments. This is hard to do when the airbag light is on. My husband had been dealing with many many people, supervisors, GM etc & nobody seems to want to help. (interesting that my brother has the same recall on his Lincoln & he's in a rental car). We are taking a life threatening risk every time we drive this car as there is someone always in the passenger seat whether it's one of our kids, ourselves or another friend etc.
- Valencia, CA, USA
Takata recall. The contact owns a 2009 Cadillac Escalade. The contact received notification of NHTSA campaign number: 16V381000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair the dealer (ken batchelor Cadillac, 11001 interstate 10 pkwy, san antonio, tx 78230) was contacted and confirmed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure.
- Boerne, TX, USA
Parts are never available. Every time I go to may dealership (ken bachalor Cadillac, san antonio, tx) they always tell me they never have the part(s) to make the repair. This has been going on for going on 2 years.
- San Antonio, TX, USA
The contact owns a 2009 Cadillac Escalade. The contact received notification of NHTSA campaign number: 16V381000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (dossett big 4 Buick GMC Cadillac, 628 S gloster St, tupelo, ms 38801) and was informed that the parts were not available. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.
- Calhoun City, MS, USA
Takata recall General Motors has not provided the replacement part to the dealerships. I cannot get my car repaired, the service departments say there's nothing they can do. If there is no replacement I'd rather have the airbag removed than to run the risk of explosion. I live in a hot and humid climate, which is especially vulnerable. There must be an urgent repair initiative.
- Fort Lauderdale, FL, USA
Takata recall car was recalled in May 2016. Replacement parts are still unavailable.this is AZ which is zone B of the recall due to high temperatures
- Scottsdale, AZ, USA
There was a symbol showing on the dashboard about the airbag. Also a symbol to check the suspension of the vehicle and the steps wont come out no more of the doors
- Forest Park, GA, USA
Takata airbag inflators recall were received by me since May 2016. I have been checking with the dealership since then and am told they do not have the parts or are unaware of what to fix as nothing is on their bulletin advising them what to do. I am unable to get the recall scheduled due to this, and am concerned that by being unable to have the recall taken care of, presents a life threatening situation and daily danger to me with driving on the road with defective airbags.
- Pembroke Pines, FL, USA
Takata recall GM is not providing replacement airbags
- Wake Forest, NC, USA
- Waukegan, IL, USA