10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
35,645 miles

About These NHTSA Complaints:

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problem #12

Apr 042023

Escalade

  • miles
First incident Feb 2022-?" 2015 Cadillac Escalade had approximately 89K miles on it. Was driving home from work in I-75 when the engine started knocking and vehicle began shaking & losing power. I was able to make it off an exit before it totally shutdown and would not crank again. The vehicle was towed to a local mechanic where a Misfire code was reported; Repairs shop was compensated for repairs via extended warranty. Second incident March 2023-?" Approximately 1 year later, the same thing happened. I Was on my way to work, once again, on the interstate in morning rush traffic when the engine started rattling and shaking. When I looked down at the dashboard the check engine light was flashing and the traction system light was illuminated. Thankfully I was able to make it off an exit to a gas station. The vehicle was towed to a local repair shop. Misfire code P0300 was read and cylinders #7 and #8 were diagnosed with misfires with no vacuum leaks. This time the warrant company is not willing to pay and now I-??ve become aware of Chevrolet TSB 15-06-01-002F. I-??m not sure why this has not been classified as a recall safety issue, but there is sure & present danger when your vehicle suddenly loses power while traveling on the interstate. This engine is faulty and needs to be recalled. How many people have to die & families ruined for it to be deemed a -??safety issue-???

- Riverview , FL, USA

problem #11

Aug 052022

Escalade

  • 113,000 miles
The contact owns a 2015 Cadillac Escalade. The contact stated while driving at 65 MPH, the vehicle started shuddering and decelerating independently. The contact exited the highway and was able to drive to an independent mechanic. The independent mechanic diagnosed that there had been a misfire on cylinder number three (3). The vehicle was not repaired. The vehicle was towed to another independent mechanic that was closer to her residence. The independent mechanic diagnosed that cylinders one (1) and number three (3) were misfiring, had lost compression and needed to be replaced. The vehicle had not been repaired. Upon investigating the failure online, the contact became aware of Chevrolet Technical Service Bulletin Number: 15-06-01-002F (Engine Misfire/Tick Noise), which she associated with the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 113,000.

- Pasadena, TX, USA

problem #10

Oct 192021

Escalade

  • miles
Vehicle burst into flames while driving 70 mph on highway.

- Wylie , TX, USA

problem #9

Sep 282021

Escalade

  • miles
2015 Cadillac Escalade had 65,186 miles on it. Was driving home with family and the engine started knocking. The code that was reported was P0300. Constant engine misfire. The replaced it under factory warranty. 1 year later, the same thing happen. Was driving with the family and engine started misfiring. Had it in the shop a couple of weeks before for preventive maintenance. Nothing was called out with the vehicle. Now GM is trying to charge me $9700 to replace the engine that was suppose to be new. Very disappointing that I am a long time consumer with 2 Cadillac's and treated like I did something wrong be Service Manager. This engine is faulty and needs to be recalled!

- Spring Hill, TN, USA

problem #8

Jun 062021

Escalade

  • miles
I bought the vehicle on May 27, 2021. I filled the tank with 87 octane on 3 separate occasions between May 27 and June 4, 2021.The engine (6.2L V8 L86 EcoTec) shut off during a trip on May 31, 2021. I was pulling into a restaurant and there were no indicators of any issues. While pulling up into the drive thru, the engine lost power. No Check Engine Light appeared at all. On a second trip (June 6, 2021), the engine again lost power while coming off of a highway exit. This time, I experienced loss of acceleration and then the vehicle shut off as I pulled into a parking lot. Both times I had to put the vehicle into park, shut off and then start back up. Again, no Check Engine Light. I drove the car to an auto parts store to buy a fuel additive. It was driving roughly at this point, but as I pulled into the parking lot, again a loss of power from the engine. It never started back up. Each time the vehicle shut off, I was driving it, not parked or stopped. There were also no indicators of any malfunction.

- Cincinnati, OH, USA

problem #7

Feb 232021

Escalade

  • 40,677 miles
I had my 2015 Escalade esv in the shop for a software upgrade and was informed that both my radiator and front struts were leaking. My truck has 40,677 miles on it. The dealer quoted me 1,532 for the radiator and 1,822 for the front struts.

- Bozeman, MT, USA

problem #6

Sep 082019

Escalade 8-cyl

  • 50,000 miles
I purchased a 2015 Cadillac Escalade on 9/6/2019 from mcgovern Hyundai in brockton, Massachusetts. The vehicle was being sold and on display and was transported from the mcgovern Buick GMC dealership in mansfield, Massachusetts. The vehicle identification number or VIN number is [xxx]. since I bought the vehicle, I have had to return it to the dealership a total of 3 times within 7 days, 8 times within 30 days and 10 times within 45 days. The most recent was on 11/4/2019 of which the dealership ignored my continuous appeals to fix the engine noise(s) and asked that I contact mastria in raynham Massachusetts and deal with them because the car was there for repair and have them deal with my concerns. My vehicle has been out of service for repairs for a total of 14 days. Initially, when I requested mc govern Hyundai that it be repaired, I was told by the service department that the part and/or parts were in back order and that the uaw was on strike. I have had to drive from fall river to brockton for all of these issues. Keeping in mind that mcgovern dealership in mansfield is a Buick GMC dealer, I had initially been in contact with the salesperson, tom, and on 9/10/2019, 9/11/2019 and 9/12/2019, I drove to the Hyundai dealership after work for him to witness the issues including the issue with the engine getting progressively worse.I notified the Hyundai service department about the issues that I was having and that the applique on the driver?S passenger side was loose or broken. She stated that the uaw was on strike and that she would take care of it. To date applique has not been fixed. I have contacted them numerous times and they tell me to contact mastria GMC in raynham MA. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Fall River, MA, USA

problem #5

Jun 022019

Escalade

  • 10 miles
While turning into our street the vehicle shut off. It restarted but still concerned.

- Corpus Christi, TX, USA

problem #4

Nov 152018

Escalade

  • 100,000 miles
This is an exhaust fume related complaint that is also related to an electrical component failure of the rear hatch locking mechanism. When the rear hatch locking mechanism is not fully engaged the liftgate is not completely closed allowing gas fumes to enter the vehicle and it has a really bad exhaust fumes smell..... the gas is entering the vehicle co carbon monoxide hydrocarbons and methane gas CH4

- Waterford, MI, USA

problem #3

Oct 222018

Escalade

  • 15,558 miles
I pulled into the garage and pushed the button to turn the engine off. The vehicle was still in drive. All doors locked when they were closed. I could not open the door with the button on the door handle even though the fob was on me. I went to the back to open the rear hatch. I could not. The vehicle stated to roll backwards - there is no incline in the garage - it is flat. I used the fob to unlock the door and I was able to get into the car and put it in park. I have video from my outdoor camera.

- Normal, IL, USA

problem #2

Jan 012017

Escalade

  • 88,500 miles
The contact owns a 2015 Cadillac Escalade. While driving 10 mph and depressing the accelerator pedal, the vehicle felt as if it shifted and the steering seized. There were no warning indicators illuminated. The vehicle was serviced per NHTSA campaign number: 18V586000 (steering) at open road Cadillac (334 columbia turnpike, florham park, NJ 07932, 973-538-5650); however, the failures recurred. The manufacturer was not notified of the failures. The failure mileage was approximately 88,500.

- West Orange, NJ, USA

problem #1

Nov 042015

Escalade

  • 20,000 miles
Engine noise and vibration on cold start. Very loud grinding noise coming from engine. Had it looked at 2 times. Dealer service manger jimmie states its normal. They all make that noise. I am 54 years old owned more than 15 cars in my life. This is not normal. They do not want to fix it.

- Las Vegas, NV, USA