I have a 2015 Cadillac Escalade. It has been well taken care of. To my disappointment, this vehicle has been a money pit since day one. We have had to have all shocks replaced two times since January 16, 2020, costing thousands of dollars.The front cross bar was replaced the first time the shocks were replaced. The airconditioning system went out in the summer of 2020, replacement cost over $2500 The back suspension was just replaced in December 2022 for $2100. Running board motor wore out. Radio touch screen had to be replaced because it did not respond to tounch $1400 No warning lights appeared. SAFETY ISSUES**** The automatic seatbelt system no longer works since August 2022. Now the side detection system doesn't work since December 2022, replacement cost will be $1500 These have both been inspected by a dealer. These put myself, my passengers, and others at risk by not properly ensuring their safety while in my car and drivers in my blind spot. I do not feel safe driving this vehicle any longer. I don't know when or where it will malfunction next and that will extremely dangerous to those in my car and driving along side me. Needless to say, this vehicle has cost us more money than the beauty of the vehicle. These are a just a few of the issues we have encountered while owning it and I can honestly say, we will probably not purchase another Cadallic again.

- Sioux City, IA, USA

Front shocks had to be replaced on our Cadillac 2015 Escalade. Right Front shock was leaking oil at 81K miles, repair 26 March, Red Noland Cadillac, CO. Informed service associate at the time, and then worked with the Service Manager after that. The Service Manager informed me of the GM service number I could call 1-800-333-4233 for customer service/good will request. At that number, Julia with GM stated the call needed to be done PRIOR to the repair, supervisor assist was requested but not made available. I've owned several GM products, and appreciated the quality and responsiveness to service issues. I hope GM can do better, and restore my faith in GM quality. During BBB process, GM avoided the issue(s) of their maintenance process and the shock absorber being outside of normal failure rates. Shocks failing/leaking oil at this age are well outside 'normal' expectations and points to a recall issue.

- Colorado Springs, CO, USA

I had my 2015 Escalade esv in the shop for a software upgrade and was informed that both my radiator and front struts were leaking. My truck has 40,677 miles on it. The dealer quoted me 1,532 for the radiator and 1,822 for the front struts.

- Bozeman, MT, USA

2015 kind of like asking late 8 speed transmission problems shuddering shaking need a new transmission took it to the dealership 12 times they did several transmission flushes did not fix the problem

- Ruskin, FL, USA

My front struts froze up when they did it pulled to the left on to oncoming traffic, my wife was driving. My vehicle has 57100 miles on it and when looking into the problem I found I'm not the only one. GM knows there is a problem with the suspension and is doing nothing to correct the problem. I am very disappointed in the really expensive vehicle. Can you please look into it thanks

- Searcy, AR, USA

I bought this vehicle in 2017. Around late October 2018, at about 60,000 miles I noticed the ride became very bouncy. I am being told by the dealership that 3 shocks and struts are bad and have to be replaced on a vehicle that is 3 years old. I could maybe understand if 1 was bad, but 3 going bad this quickly does not add up. I've never heard of a vehicle have 3 bad shocks and struts this quickly and can only surmise there is a defect with the product.

- Satellite Beach, FL, USA

My 2015 Cadillac Escalade has been in the shop for 130+ days in the first calendar year for defective brakes, transmission, suspension, electrical, and HVAC. I have contacted GM and they don't want to repurchase the vehicle. The vehicle is constantly in the shop for problems and it is not a vehicle that should be operated on public roadways. The transmission has been replaced once before due to defects in design and build quality. The transmission how causes the car to take off in 4th gear rather than in 1st gear which means the car feels as if there is no power to propel the vehicle. The transmission slips and feels as if it is broken. I have taken it to the dealer at least 5 times and GM now does not want to replace the transmission even though the dealer has verified the concern and documented it. I feel that GM is not doing enough to ensure safe vehicles are on the road. This transmission issue is going to cause an accident one day. I have already put GM on notice all the way up to the executive level and they don't want to do anything about it. I feel that NHTSA should investigate the issues that plague 2015 full size GM SUV owners. There are a lot of us out there according to my research.

- Porter Ranch, CA, USA