1.8

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
90,940 miles

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« Read the previous 20 complaints

problem #3

Mar 042011

SRX

  • 98,000 miles
During routine acceleration the car accelerator became non-functional, engine went to idle, and engine warning light came on. After manual shut down engine ran normally. Problem was faulty control module on throttle body. Mechanic reported that on-board computer automatically shuts the throttle down when this type problem is sensed to avoid damage to engine. Complaint is that if this condition occurred while pulling out into traffic we could have been seriously endangered. Protection of the well-being of the driver and passengers and other motorists is more important than protection of the engine. This condition should be corrected on this model and prohibited on all models.

- Indianapolis, IN, USA

problem #2

Jun 212010

SRX

  • 83,000 miles
Key stuck in ignition, able to shift out of park with out applying the brake first. With engine off can shift from park. The car was service thru a recall for this problem in February 2010.

- Pembroke Pines , FL, USA

problem #1

Aug 082009

SRX

  • 65,000 miles
At about 65-70K miles the rear differential started making noise in my 2004 Cadillac Srx. I took it to the major Cadillac in Kansas City, they told me it was normal. The whine turned into a mechanical clucking sound when the car accelerating from a stop. I returned to the same dealership. They told me it was a common software updated that need to be installed (and charged me about $250). When I picked it up, pulling out of the parking lot, the noise was still there. I asked for a refund or for them to actually fix the issue. I was told to return when my service rep was in. The next day the dealer was shut down by GM. I understand some of these details don't directly to the issue (which I will further explain), but seems to be a symptom of how the GM dealers handle issues. Today I took it to one of two remaining GM shops in town. They needed to perform a $200 fluid exchange on the rear differential to determine whether it was the issue. Then called me back, saying there was no 100K mile warranty on the car and the replacement would be about $1300, along with the additional items that "should be done" putting the total to over $2500. On a car that now has just over 70K miles and is not quite five years old. Had I not seen so many other owners with the exact same issues with the model, I would have thought it was a rare occurrence. But given the bevy of individuals with the same thing happening, this would seem to be a glaring design defect. I appreciate there is a place to compile these complaints. Maybe action can be taken to remedy this issue. Thank you

- Kansas City, MO, USA