2.0

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
81,592 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #12

Jun 072022

SRX

  • 170,310 miles
The contact owns a 2010 Cadillac SRX. The contact stated when she turned on the headlights, she noticed that the passenger-€™s side headlight was not illuminated. The contact then noticed that the headlight assembly had water on the inside. The contact was able to drain the water out the headlight assembly and the headlight illuminated; however, the failure occurred with the driver-€™s side headlight assembly. The dealer was contacted and stated that the headlight assemblies were out of stock. The manufacturer was contacted but offered no assistance. The failure mileage was 170,310.

- Radford, VA, USA

problem #11

Jan 012020

SRX

  • 100,000 miles
The contact owns a 2010 Cadillac SRX. The contact stated that there was water inside the headlamp housing. While driving at night, the headlights failed to produce adequate lighting; the hi-beam headlights was needed for safe nighttime driving. The vehicle was taken to the local dealer where it was diagnosed; however, the diagnostic result was unknown. The vehicle was not repaired. The manufacturer was notified of the failure but no further assistance was provided. The failure mileage was approximately 100,000.

- Tawas City, MI, USA

problem #10

Apr 252022

SRX

  • 98,000 miles
The contact owns a 2010 Cadillac SRX. The contact stated that while driving approximately 45 MPH, the headlights suddenly stopped illuminating. The vehicle was taken to the local dealer who diagnosed that the headlamps were damaged due to condensation and moisture inside the headlight assemblies and the headlight assemblies need to be replaced. The vehicle was repaired. The manufacturer was notified of the failure but no assistance was offered. The contact indicated that the vehicle was previously serviced for the same failure however, the failure recurred. The failure mileage was 98,000.

- Marietta, GA, USA

problem #9

Mar 122022

SRX

  • 52,000 miles
The contact owns a 2010 Cadillac SRX. The contact stated that while driving at various speeds, the headlights were significantly dim. There were no warning lights illuminated. Upon inspecting the headlights, the contact noticed that water had leaked inside the headlight housing. The dealer was notified of the failure and informed the contact that the headlight replacement would be at his own expense since an unknown recall had already expired. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 52,000.

- Saint Clair Shores, MI, USA

problem #8

Jan 182018

SRX

  • 94,024 miles
The contact owns a 2010 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the headlights failed to illuminate as needed. Additionally, water would seep into the headlights. The vehicle was taken to a dealer and diagnosed that the headlights needed to be replaced. The dealer informed the contact that he had to pay out of pocket for the headlight replacement and to contact the manufacturer for reimbursement. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 94,024.

- Baltimore, MD, USA

problem #7

Sep 012019

SRX 6-cyl

  • 40,000 miles
The contact owns a 2010 Cadillac SRX. The contact stated that the headlights would fail to operate once moisture entered the headlight module. The contact stated that either the check right headlamp or check left headlamp warning message would appear on the instrument panel during the failure. The dealer was notified of the failure and informed her that if the headlights were replaced by an independent mechanic, she might be reimbursed through a manufacturer warranty. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 40,000. Consumer stated problem is ongoing.

- Eden, NC, USA

problem #6

Oct 222018

SRX

  • 117,268 miles
The contact owns a 2010 Cadillac Srx. The contact stated that moisture accumulated in the headlights, which led to the passenger side headlight shutting off. The contact was driving approximately 65 mph at the time of the failure. The vehicle was taken to flow Cadillac (336-760-7000, located at 1400 S stratford rd, winston-salem, nc 27103) where the headlight assembly was replaced; however, the failure recurred with the driver's side headlight. The manufacturer was made aware of the failures and stated that the warranty was expired. The vehicle was not repaired. The failure mileage was approximately 117,268.

- Clemmons, NC, USA

problem #5

Jan 012015

SRX

  • 90,000 miles
The contact owns a 2010 Cadillac Srx. The contact stated that the headlights were not functioning and the "service lighting" warning indicator illuminated. The vehicle was taken to morrie's golden valley Cadillac (located at 7400 wayzata blvd, minneapolis, mn 55426, (866) 493-2819) where it was diagnosed that the headlight assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 90,000.

- Minneapolis, MN, USA

problem #4

Nov 142018

SRX

  • 36,500 miles
The contact owns a 2010 Cadillac Srx. The contact stated that the headlights did not function due to moisture build-up. The vehicle was taken to tustin Cadillac (located at 8401, 50 auto center dr, tustin, ca 92782, (866) 861-7452) where it was diagnosed that there was a leak and the headlight assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 36,500.

- Yorba Linda, CA, USA

problem #3

Mar 012017

SRX 6-cyl

  • Automatic transmission
  • 22,000 miles
The contact owns a 2010 Cadillac Srx. The contact stated that moisture was present inside the driver's side head lamp assembly, which caused the headlights to shut off. The vehicle was taken to mark christopher Chevrolet (1231 convention center way, Ontario, ca) where it was diagnosed that the head lamp assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 22,000. The VIN was unknown.

- Claremont, CA, USA

problem #2

Jan 102013

SRX

  • 9,000 miles
The contact owns a 2010 Cadillac Srx. The contact stated that the headlights had condensation and would occasionally flash on and off. The vehicle was taken to the dealer where it was diagnosed that the headlight housing needed to be replaced. The vehicle was not repaired. The manufacturer was not notified. The approximate failure mileage was 9,000.

- Key West, FL, USA

problem #1

Feb 012015

SRX

  • 150,000 miles
The contact owns a 2010 Cadillac Srx. The contact stated that the high and low beam headlights failed and that there was water inside the sealed head lamp unit. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 150,000.

- Brockton, MA, USA