10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
28,919 miles

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« Read the previous 20 complaints

problem #11

Nov 162018

SRX

  • miles
Rain water drains in car after every rain and water drains into the car after going through a car wash. I went to dealer about this problem while car was under warranty. They said there was a recall for this problem and when I picked up the car they said they fixed it. Soon after that the problem was back and has only gotten worse. My car smells moldy, the backup camera has quit working, the bluetooth module stopped working and I'm constantly vacuuming water out of this piece of junk car. This is a serious moisture problem. I've gone back to the dealer and they want $400 to fix the leak and $1000 to replace the electronics. These problems are not of my making and after all the money I paid for this car you would think GM would take ownership of this problem. I shouldn't have to pay for a fix that I don't even know would be permanent based on previous repair. This problem has been ongoing for more than a year and is getting progressively worse. This is a hazardous vehicle to drive.

- Charleston, SC, USA

problem #10

Nov 172017

SRX

  • 85,732 miles
While driving down the street just after exiting the freeway both side and driver airbags deployed and abruptly shut car off impacting my ability to steer and brake. No crash no accident no exterior damage

- Moreland Hills, OH, USA

problem #9

Mar 122016

SRX

  • miles
Water is getting into the head lights on both sides of my car

- Chester, SC, USA

problem #8

Aug 022017

SRX

  • miles
Cannot hear sounds when use turn signal level I.e. should click...cannot hear radio, again sound issue, ... belt unfastened sound indicator does not work...door ajar sound indicator does not work. You cannot hear anything. Typically stationary and in motion the sound indicators do not work turning any direction and driving on highway or city streets same issue occurs. Since this is summer no idea if weather is a factor. Occurs whether car is on, stationary, or moving.

- Antioch, TN, USA

problem #7

Jun 012016

SRX

  • 98,000 miles
The tail gate will open when the button is pressed but unexpectedly falls striking anyone in the head when putting something in the back end or taking out of the backend. Because the struts fail that hold the gate open. This is the same type of recall as 15V415000 that was issued 6/30/2015 for the GMC acadia, Chevy traverse, Saturn outlook, Buick enclave that was manufactured during the same period as the Srx. This started last year but the dealer said I would have to take care of it even though it failed fairly early in the cars life.

- St. Louis, MO, USA

problem #6

Jul 192016

SRX

  • 58,000 miles
Drainage tubes in cars with sunroofs are clogging and shorting out the lift gate module which could cause other electrical problems or possible a meltdown or fire.. I bought one module and the dealership bought the second one this week. Since this occurred within the first 30 days I owned the car, luckily the dealership covered it. Cadillac refuses to admit the design is poor and will not help consumers with the costs associated with repairs (per the conversation I had with them today) if you look on youtube or other sites for Cadillac owners, you will see how many Srx's it involves. It's well over $500 to have this repaired depending upon the dealership/price of module/labor costs. Please consider a recall. Thank you.

- Granite City, IL, USA

problem #5

Feb 082016

SRX

  • 65,000 miles
My 2011 Cadillac on Feb 8 @016 went put in park and went to get out of it jump in reverse I fell got try put in park in steal it went in to drive pull with car in car wash and I got pen between the door and car frame. Plus in car wash it crush me went the arm of car wash pen me between the arm on car wash and my door an frame of the car. I contact GM motor about this and they said pay medical and to have car fix. Now they said no. It not there fault. Why did I go to all trouble to get medical number tell me the going pay.

- Jones, OK, USA

problem #4

Nov 022015

SRX

  • 42,000 miles
While putting groceries in the back of the Srx the power lift gate came down without warning and hit me in the back. I was able to hit the button and open the gate back up. After about 10 seconds or so it came back down. It will not stay open.

- Renfrew, PA, USA

problem #3

Oct 222015

SRX

  • 87,500 miles
The vehicle's sunroof drain hose material shrinks due to changing environmental conditions. This results in the drain hoses detaching from the dash or sunroof module. Water leaks into the vehicle damaging interior components including wiring, electronic modules, the sound deadener and carpet. This happens every time it rains or through car washes.

- Converse, TX, USA

problem #2

Aug 042015

SRX

  • 50,729 miles
Air conditioning system is not cooling properly. Passenger side is somewhat blowing cool air and driver's side is blowing hot air. This is the exact situation that resulted in a recall of 2011 Cadillac Srx. However, this Cadillac Srx was not initially included in the recall and has not been to-date. The safety recall notice is 11057; Federal Motor Vehicle Safety Standard no. 103. This could potentially cause a serious problem in the winter months when the defrost may not work properly. It is obvious from our research that this vehicle should have been included in the recall as it is the exact same situation as those affected by the recall. We have contacted GMC only to be told that the recalls are very specific. We have tried to explain this situation but have been told that we will have to deal with the selling dealership. However, this is a GMC situation, not a dealership problem. We are very concerned that a car manufacturer only recalls certain vehicles in a given year with a situation and leaves the other vehicles of the same year, make, and model on the road that they arbitrarily decide not to recall that are experiencing the same problems.

- Woodville, AL, USA

problem #1

Jun 012011

SRX

  • 1,000 miles
I did this in my last car (GM-Yukon) so I re-enacted to see if it would happen in my new car (Srx): I use my key fob to open only the hatch-back when walking up to locked car. I lay my purse (with key-fob and cell phone in it) in the back while unloading groceries, etc., and then close the hatch. I am locked out of the car. The car doesn't chirp to let me know the key-fob is the car after closing as it does when I close the doors up front while unlocked. I think this is a safety complaint because I could be locked out at night in a parking lot without a phone or money for a pay phone to call for help. I also think that key-fobs should have a hole in the car to plug it into. Women tend to keep keys in purse, not on their body.

- Marietta, GA, USA