Bought my Cadillac 2015 Srx last April 2019, is has been thru one winter. Just a few months back noticed a burn in the seat back down at the bend while cleaning the car. Took my car to quantrell of lexington, ky dealer and they will not cover the replacement and stated they called the manufacturer and they will not cover the replacement. I was told it was a seat warmer malfunction. It is a miracle that my car did not catch on fire. The cts models were recalled for this very reason, but the will not recall the Srx's. I have seen many complaints online for the Srx. I should not have to pay to replace my seat and seat warmer when this is a vehicle safety issue.

- Lexington, KY, USA

Q screen cracked and spreading, radio glitches freezes jumps and quivers on stations

- Saskatoon, CA, USA

A warning light on the cue system has locked and will not work. This is a safety hazard while driving. The vehicle was moving.

- Kermit, Wv, WV, USA

The contact owns a 2015 Cadillac Srx. The contact stated that vehicle headlights low beam was inadequate for safe vehicle operation. The contact was unable to see the headlight low beam as projected. The vehicle was taken to pioneer Chevrolet 1315 pike street, marietta, Ohio 45750 phone (740)-236-4928, for inspection. The contact was informed that the headlamp assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted nor informed of the failure. The approximate failure mileage was 31,000.

- Marietta, OH, USA

We drive a 2015 Cadillac Srx. I work in real estate and went out to one of my homes to remove the signage after the home had sold and when I went to let up the hatch to place the sign in the back of the vehicle the hatch would not open. After several failed attempts of trying to open the hatch from the push button at the rear of the vehicle I thought I would try the button on the inside of the drivers door, still nothing it will not open. Did some research, spoke with some other GMC/Cadillac owners and mechanics we was told that this is a common issue with their vehicles and that there was no recall for this issue either. And during our research we was told that water leaks into the area where of which the lift gate module kit is stored on the left rear of the vehicle this of course if what made the computer board to burn out. Looked up to see if there is a recall on this and like several other issues we have experienced there has not been a recall to fix this problem either.

- Prattville, AL, USA

Sealed headlight assembly fails causing irreversible condensation buildup that diffuses low-beam headlights to the point of being unusable. Headlights are so dim that turn signals illuminate the roadway much more brightly than the headlights. Happens in all operating conditions, stationary, in motion, and on all types of roadway. I have a video showing just how diffuse and dim the headlights are.

- Georgetown, TX, USA

Lights are noticeably dim while driving in rainy weather. Visibility is more difficult at night. My passengers were asking me were my lights even on because they felt unsafe. Cadillac offered a reimbursement. I feel that this is a safety.

- Newport Beach, CA, USA

Head lights when on seem to go dim. It is a known problem, thousands of vehicles are affected. Moving or standing still, the low beams do not adeguately illuminate the road in front of you. High beams are fine, in my case it is the right headlight. Some people have the left one or both are dim. Cadillac wants to charge $1,500 to fix something that is poorly engineered.

- Bradenton, FL, USA

Teh touch screen is not working properly. Freezes up and it also affects the temperature control. I bought this vehicle new and at 30,329 the dealership replaced the radio control assembly and it worked fine until last week. Now at just under 55,000 miles the same thing is happening. I see where others have had this same issue and believe this should have a recall or at least be replaced free of charge.

- Beaumont, TX, USA

Exterior lighting is dangerously [xxx] difficulty driving vehicle at night parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- East Haven, CT, USA

Cue infotainment touch screen is malfuntioning causing distraction from driving since attention to road is interrupted to make adjustments various sight required systems in vehicle. Known problem for several model years, yet not recalled for correction. Repair estimate is $1,500. Caused hitting of curb and destroying 2 tires (cost $600) when screen first became inoperative, while vehicle was in motion on a city street.

- Lexington, KY, USA

At 32,650 miles, while parked in my driveway, the car began to flash the headlights and honk the horn four times in succession, then it would stop. I saw this happen four different times in two days while it was parked. At this time, there was also a constant ticking sound in the rear of the car and the lift gate would not open. I took it to my local Cadillac service today, November 19, 2018. The problem was diagnosed and I was told the sunroof rear drainage tubes had leaked water onto the lift gate motor causing it to quit working. This repair would cost me a minimum of $1800 because the warranty expired on November 4, 2018, (due to the delivery date being beyond three years). Since purchasing this certified pre-owned 2015 Cadillac Srx less than one year ago, I've dealt with headlights so dim I could not see to drive at night. After four visits to Cadillac service they finally figured out a fix. There were transmission issues: The car would hesitate when giving it the gas from a stopped or slowed position to the point it jerked me and my passengers back in our seats. Once again, it took four tries to get it fixed. And, the battery completely died at 30,000 miles.

- Ironton, OH, USA

Cue system freezes all the time. This began as soon as my full warranty ended. I thought it was a fluke initially. However, now with 54000 miles, the cue system is totally ineffective. This needs to be a recall seeing the massive number of car owners with the same problem.

- Saint Joseph, MO, USA

The Cadillac cue screen is faulty and needs to be recalled. I purchased my Cadillac new from the dealership and before it hit 9,000 miles the cue screen started freezing and switching radio stations and the touch screen would not work. I took it to the Cadillac dealership in leesburg, fl and they replaced it. There was a back order on the cue and it took 3 months to get replaced and I had to escalate it thru GM to finally get it replaced at 3 months. That was June 2016. At 46,000 miles the cue started doing the same thing it had done before. I took it to the dealership in leesburg, fl and once again had to have the cue replaced. My co-worker also has a 2015 Srx and at 15,000 miles she also had to have the cue replaced (same dealership). Needs to be a recall, for people out of warranty this can be an expensive fix and it's obvious the cue has a defect. When it was first replaced in 2016 I was told by service that the reason for the 3 month delay was due to a backorder because so many had to be replaced.

- Mascotte, FL, USA

The contact owns a 2015 Cadillac Srx. The contact stated that the informational touch screen panel seized. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was notified of the failure and stated that there was no recall for the failure. The VIN was unknown. The failure mileage was approximately 60,000.

- Nicholasville, KY, USA

The cue touchscreen does not work half the time.

- Kenosha, WI, USA