10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
19,993 miles

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« Read the previous 20 complaints

problem #32

Nov 012020

SRX

  • 98,000 miles
There has been a gradual decrease in the brightness of the low beams on this vehicle. My wife is the primary driver of it and doesn't drive it too much at night, but I was driving it recently and noticed how poor the lighting is at night, in particular on wet roads. It is to the point that visibility is not that far in front. If a person or animal was on the road, it probably wouldn't be seen until the vehicle is almost upon it. High beams are not a problem. There is no particular moment that this has happened - it's been over time. From internet research, this appears to be a problem with Srx's.

- Roebuck, SC, USA

problem #31

Jan 022021

SRX

  • 105,500 miles
Standard headlights not bright enough to see at night. Need to use high beams

- Mc Calla, AL, USA

problem #30

Jan 012018

SRX

  • 60,000 miles
The low beam lights are terrible, have replaced bulbs, but still can hardly see highway this makes it very unsafe to drive this vehicle at night. GM should recall to fix the issue.

- Hartsville, SC, USA

problem #29

Jan 012019

SRX

  • miles
My headlights keep getting dimmer and dimmer as time goes on. My vehicle only has 40,000 miles, but I started noticing at least 5,000 miles ago that while driving down the highway at night that it appeared as if I barely had any headlights shining in front of me. I would turn them off and on again, thinking they were off but could barely tell the difference. When I turn corners, I couldn't see where the road was or curbs and had to roll down my drivers and/or passenger windows to see where I was going and to avoid missing road or hitting something. I did a little research and found that there was a class action lawsuit for 2010-2015 Srx headlights with the same exact problem - upwards of 300,000 vehicles involved. Cadillac agreed to replace those headlights, but used the exact same type of headlight for the replacements and people are again having the same problem...... lights dimming over time. I am afraid to drive at night now as it has gotten so bad that I feel my life is in danger. I don't want to drive with bright lights on all the time as that blinds oncoming traffic and creates another hazard. Https://cadillacsociety.com/2020/03/10/owners-continue-to-struggle-with-Cadillac-Srx-headlights/ I bought an extended warranty and was told it was bumper to bumper but lo and behold, it doesn't cover headlights which I was told by Cadillac dealer that they were $900 apiece.

- Davie, FL, USA

problem #28

Apr 102020

SRX

  • miles
My 2016 Srx Cadillac. The front headlights are so dim that I can not drive at night. It's not safe. I can not see at all on the road at night. I read there was a settlement and a reimbursement over this but that I missed the deadline for it. I never knew or received anything in the mail about this safety issue that was happening to call Srx Cadillac. Not just mine

- Yoakum, TX, USA

problem #27

Nov 122020

SRX

  • 130,000 miles
My car is less than 5 years old and the headlights are dim.

- Pittsburgh, PA, USA

problem #26

Nov 192020

SRX

  • 71,500 miles
There has been a gradual dimming of the low beam headlights on this vehicle since I purchased it. The headlights are so dim that at times they are of no value. This has created a serious situation, especially at night in the rain. It creates critical periods when I must use the bright lights in traffic just to see the roadway. This appears to be a contiuing issue with this model as I have read about similar defects and possible remeidies.

- Florence, KY, USA

problem #25

Feb 042020

SRX

  • miles
Headlights are so dim until high beams have to be use in order to see. Low beam appears like you don't have any lights on or maybe park lights. Unsafe because other vehicles can't see you with low beam on and you can't see. Driver seat motor went out making it complicated to reach the excelerator and brake. On the lumbar part works. All of this is while driving the vehicle.

- Baton Rouge, LA, USA

problem #24

Sep 012020

SRX

  • 49,000 miles
Low beam headlights are dim and per dealership need to be replaced. This is a known issue with Cadillac. There was a class action lawsuit fir this issue. The cue touch system button's on the center are not responding/locked. I am not able to use gps, change the time or any of the settings on the menu. This is also a well known issue and has had a class action lawsuit. The dealership advised me that the rail control assembly and the both fromt headlamps need to be replaced. The total cost of repairs is $3,126.95. Both is these are safety concerns. The headlights are so dim that I cannot see properly to drive the vehicle at night.

- Odessa, FL, USA

problem #23

Jul 042020

SRX

  • 45,000 miles
The low beams on my 2016 Cadillac are extremely dim and unsafe for night driving. It is a luxury model with no fog lights. This problem should be the corrected by GM/Cadillac and not the owner. This is an extremely expensive repair and is causing serious issues with many Srx owners.

- Meridian, MS, USA

problem #22

Oct 122020

SRX

  • miles
We are having problems with the headlights. There is going to be a problem when someone is killed. I don't understand by cadallic won't fix the problem they replace the lights on 2000 thru 2015 but not the 2016. I have instructed my children to file suit with Cadillac if something should happen to my husband and I in a car wreck or someone hurting me cause my brights are on. I have wrote a letter to Cadillac so they have one on file.

- Friendswood, TX, USA

problem #21

Oct 082020

SRX

  • 47,000 miles
GMC known problem. Low beam headlights too dim to drive safely during hours of darkness. GM is aware of this problem starting with approximately 2010 year model. GM did not contact owners and in fact we received no notice of this obvious safety defect even though GM has been aware of it for an extended period of time, there has been numerous lawsuits and reports and several accidents attributed to the defective low beam headlights. The headlight system is covered by dot regulations and as such I am requesting a formal investigation and punitive action regarding our 2016 Cadillac Srx. Again I will restate that we were not contacted about a known dangerous defect in the low beam headlights. GM is also insisting that owners pay up front for repairs and submit documentation for reimbursement while also imposing unreasonable time limits and cutoff dates. This is a dot safety issue. Please addrss it as such. Thank you.

- Splendora, TX, USA

problem #20

Oct 022020

SRX

  • miles
The headlights have become dim and it is very hard to see at night. GM knows about the problem but they have not issued a recall. Both head lamp assemblies need to be replaced on my 2016 Srx at a cost of $1700+. it is unsafe to drive this car at night

- Jacksonville, FL, USA

problem #19

Sep 252020

SRX

  • miles
The lowbeams of my headlights are so dim I cannot drive at night. Don't feel safe at all. Took to a dealer and they wanted to replace the whole assembly at my expense which is $2K. I was told replacing the bulb will not fix situation as it is the housing that is faulty.

- Farmington Hills, MI, USA

problem #18

Jun 162020

SRX

  • miles
Headlights are dim making it unsafe to drive at night. Having to use highbeams to drive. Very unsafe. These vehicles should be recalled for lighting. Has been like this for a while.

- Decatur, GA, USA

problem #17

Aug 012019

SRX 6-cyl

  • 65,000 miles
The headlights are so dim it makes it unsafe to drive at night without the high beams on. I have complained and complained about this. It is a manufactured defect but they want $1500 to fix it!

- Palatka, FL, USA

problem #16

Mar 052020

SRX

  • 28,000 miles
The headlights are dim at night and almost translucent during the day. I understand that there is no recall at this time but the headlights are a safety issue. Not only it is a safety issue is a costly one at that which the owner has to foot the bill which is bad business and deceiving the Cadillac owners. This should be looked into because apperantly I am not the only one having this issue and GM should make good on this defect and show proper customer service to all owners.

- Waterbury, CT, USA

problem #15

Jun 012017

SRX

  • miles
On lights they are very dim, makeing it a rist to drive at night, safty. On brake makes a squeel when applying, had it in to service several times, they say nothing is wrongwith it. Cadalics should not make noise like that makes poeple look at car like somethings wrong with it, which it is.

- Rock Hill, SC, USA

problem #14

Feb 232020

SRX

  • 44,000 miles
The headlamps on the 2016 Srx have a design defect. The lens on the low beams cloud over and diminish the light to the point that the vehicle is usable at night only with high beams on all the time. Cadillac reports that brand new lens' only last 1 to three years. The cost to replace is approximately $1600. This is a recurring cost and creates a safety hazard.

- Austin, TX, USA

problem #13

Dec 012017

SRX

  • miles
Dim headlights dangerous to drive at night. Costly $4000 repair.

- Detroit, MI, USA

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