10.0

really awful
Crashes / Fires:
3 / 1
Injuries / Deaths:
4 / 0
Average Mileage:
22,719 miles

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« Read the previous 20 complaints

problem #2

Apr 032017

SRX

  • 15,000 miles
We were on vacation, driving down I89 in vt, nice spring sunny day. We were going about 70mph on this open highway, when all of a sudden we heard what sound like a gun shot. Then the crackel of the glass and our 2016 Cadillac Srx sunroof collapsed down on top of us. To say there was glass everywhere is an understatement! this is very concerning as this should not happen. In researching this seems to be a common occurrence. Why is someone not doing something about this? this is clearly some kind of manufacturing flaw.

- Marcellus, NY, USA

problem #1

Mar 152016

SRX

  • 45 miles
The car has a constant vibration at speeds beginning about 55mpr and increasing up to 70mpr. The dealer service manager and sale person drove the car and observed the same fault. This car was purchased off the showroom floor with 20 total miles. The condition was first observed on the first highway drive at speeds between 55 and 70 mph. After two attempts to balance and change tires; I was told they had to replace both rear axles, but was not able to confirm that fixed the problem. I also drove another new luxury car with the dealer and it performed the same way; suggested these were season end vehicles problems.

- Woodbury, CT, USA