6.8

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
9,310 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #7

Feb 102022

XT5

  • miles
The rear camera guidelines on my 2018 XT5 Lux don-€™t appear on the backup camera display when shifting into reverse. Happens around half the time. As soon as I shift into drive, the guidelines then appear. I can then shift back into reverse and the guidelines are there.

- Allen, TX, USA

problem #6

Nov 022021

XT5

  • miles
When I get on the freeway and go around 68 mph my vehicle starts shaking and I constantly get a stabilitrak message that flashes on and off. I have to hold the steering will tight because it swerves a little and had to start driving away from cars. I took it to get the wheels balanced and it still does the same thing. The mechanic from the dealer ship I purchased the vehicle from said he could not find anything wrong with it.

- Conroe, TX, USA

problem #5

Jun 172021

XT5

  • miles
while driving my vehicle, the rear portion of the sunroof suddenly just exploded, with the glass completely shattering. it sounded like an explosion. There were no exterior causes for this...just a release of pressure that was inherent in the window from manufacturing. there was no other damage to the vehicle. i was on a wooded part of the road, so nobody was around to throw an object, and there was no vehicle in front of me to kick up some sort of road debris.

- Clarkston, MI, USA

problem #4

Aug 102020

XT5

  • 26,000 miles
Tires on GM vehicles, including mine, have been sold with derelict tires manufactured by Michelin. I was recently told that my tires would not pass inspection ar 26,000 miles. Today I was told by a relative that they were told the same and their tires have only 16,000 miles on them. We have both bought new tires through the dealership under a discounted plan by GM because of this issue. I find it absurd at any cost that I would be responsible for this monetary responsibility due to the manufacturer of the tires and GM knowing of the poor quality of these tires. Why weren't we advised of this tire issue at point of purchase ? this seems like a 'scam' to rip off the consumer.

- Geneva, NY, USA

problem #3

Jun 122020

XT5 6-cyl

  • 35,670 miles
2nd time this issue occurred. 1st time was in 2019 and it took two weeks for the dealership to figure out it was the battery. While driving the car, the electronics go crazy, the engine stops for a split second, brakes are lost for a split second, cruise control turns off, every possible alarm displays on the dash. The dash beeps, all of the lights flash, the speed/pressure/temperature needles go to 0, the air condition turns off, etc. All of this occurred while I was driving 60mph on a highway. I quickly pulled off to the side of the road. Since this has occurred before, I took out my phone and turned on the video. I started driving again and the same issues above started occurring again. The video is too large to upload - 90mb. I can send a onedrive link if needed.

- Delaware, OH, USA

problem #2

Aug 212019

XT5

  • miles
Takata recall

- Wexford, PA, USA

problem #1

Mar 312018

XT5

  • 3,500 miles
The back up guidance lines and warning indicators do not always appear or activate when the car is in reverse associated with the back up camera. They are missing intermittently when backing up. I was backing up and trying to judge distance and clearance in my new car. This assist device being non-functional allowed me to back into bushes, doing no damage, but causing alarm. I returned it to the dealership for repair twice and was informed that it was a common problem that nothing could be done about. This began on purchase 3/31/2018 and continues. I will continue to address it with the dealership, but don't expect any long term fix by them. I will maintain my due diligence to ensure I do not run into another vehicle or person, but improperly functioning safety assistance devices are infective and the manufacturer should be made to ensure their proper operation, since I understand this is a common problem on Cadillac and other GM systems.

- Bluffton, SC, USA