My wife was driving the new Cruze through cleveland Ohio on May 19, 2015. We were using the navigation system because we were unfamiliar with the roads and area. While in heavy traffic the navigation system started to tell her to turn left and right in error because it was showing us about a hundred feet off the highway on small service roads. It was incorrectly trying to route us back to where we were already. This was confusing for her and caused her to slow down in traffic and become distracted causing a safety hazard as she had to ignore directions from the screen popping up and the speaker and try to figure out where to go. This problem has occured several times when using the navigation system. We took the car to GM dealership and they gave us a document from GM #pic6057A dated April 27, 2015. This says this problem is common with 2015 Buick encore and verano, 2015 Chevy camaro, Cruze, equinox, Malibu, ss and volt and finally the 2015 GMC terrain with the navi. It says the navi can be off by 20-50 meters. It finally says this is the normal operating characteristic of the vehicle and will not impact performance. I believe this is not normal and could cause an accident when drivers are in traffic and listening to the navi that is confused by reading the wrong location. This error/problem should not be considered normal operating condition and only shared with dealers for customers that complain. This should be shared with owners and the affected vehicles should be recalled for a fix before the problem causes an accident or injury.

- Richwood, OH, USA