10.0

really awful
Crashes / Fires:
2 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
30,990 miles

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« Read the previous 20 complaints

problem #18

Sep 062019

Cruze

  • 39,500 miles
I own a 2016 Chevy Cruze limited edition with less than 40,000 miles and my radio has stopped working. The display screen and phone charger are all connected to the radio so none of them are currently working. I have an extended warranty however the radio is not covered. My biggest issue is this should be covered under the 5yr warranty on the car. I was told by the dealership that to replace it would cost $1206.34. Even though once you get use to this feature you miss it when it's not working however this does not have any bearing on running the car however the cost would make you think it does. I think GM/Chevrolet should stand behind their product and replace the replace the radio. The car is only a 2016 and I have owned 4 Chevrolet cars and have never had this type of issue. I'm not happy about this is issue and would like a better resolution.

- Henrico, VA, USA

problem #17

Aug 072019

Cruze

  • 44,000 miles
The problem involves the auto stop/start feature on my car. When my car is in drive, the brake petal is depressed, and comes to a complete stop, said feature will engage and shut the engine off. The anomaly occurs when the brake petal is released and the engine is suppose to reignite; however, my car's engine will not come back on. Instead the check engine light will illuminate, and the engine will turn to an idle state. During this state, the electronics (radio, screen display, and instrument panel) still work, but the car will not accelerate. To correct the problem, the car must be put in park and key must turned again to start the ignition. The rate at which the problem occurs seems to be sporadic. It has occurred as often as three separate times in ten minutes, and it has gone as long as two weeks without before the next incident. The last time the issue occurred, I was situated on an incline stopped at a traffic light. When my foot released the brake petal and the car malfunctioned, my car proceeded to roll backwards down the incline and almost collided with the car behind me. I brake before this happened. I promptly took my car to the same certified Chevrolet dealership for the third time for this exact same issue. The dealership has been unable to diagnose the problem and has been unsuccessful in recreating the issue; however, the cars fault reporting system has produced error codes as evidence that a problem exists. I have opened a case with Chevrolet's customer service center to receive further help. I was directed to get a rental car from enterprise, and I was told the cost would be reimbursed for up to three days. Later that day I rent a car. My case was elevated to a higher status because of the safety concern. Two days later, I recieved a call from a senior adviser stating that my rental car cost would not be reimbursed.

- Camp Springs, MD, USA

problem #16

Aug 282019

Cruze

  • 61,000 miles
The driver information center, speedometer, tachometer, fuel gauge, temp gauge, and touchscreen display quit working this morning on our '16 Cruze. Car starts and runs fine but know way of knowing our speed or what gear it's in. Persists through battery disconnect.

- Burton, MI, USA

problem #15

Jun 152016

Cruze

  • miles
[xxx] of ebara fluid handling division with the shop floor's permission and without mine place play equipment in vehicle and passed out pieces to spy on me. To my knowledge the cops have recovered some of the pieces. But, the following indivuals of ebara intl corporation still have some of the pieces they refuse to give back. [xxx]- human resources, [xxx]- human resources, and [xxx] - marketing have used this equipment to spy on me and harass me while driving on the freeway by making there voices pop up in different parts of my vehicle. You may contact them at [xxx] and ask for [xxx] for further details. You may find my vehicle by the license plate [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Sparks, NV, USA

problem #14

Mar 312019

Cruze

  • 53,825 miles
When leaving a grocery store, roughly 2 miles, my husband said the gas peddle clicked. Moments later, the car started shifting weird. Would not get past first gear. Second gear made the car super shaky and then it shut off. When restarting, car would drive normal for a minute then act up again. We would put it in neural and coast it with no problems until it died again. When we got home about 30 minutes later, I pulled the code and it was pulling O2 bank 1 sensor 2. car is at the dealership now. Waiting for a call on the diagnosis.

- College Station, TX, USA

problem #13

Aug 132018

Cruze

  • 20,000 miles
Loss of coolant. Unable to be determined by dealer on multiple occasions. I have to keep adding antifreeze. There are no external leaks found. Loss of heat with loss of antifreeze.

- Baltimore, MD, USA

problem #12

Oct 172018

Cruze

  • 61,263 miles
I purchased my vehicle last year in late September. On September 22nd this year I had to have a piston job performed on my engine due to the cylinder #1 misfiring. The tow that aaa provided and my mechanic where my car was towed to both told me at separate times that my ac being on made the problem with my engine worsen. My mechanic actually told me to not turn on my ac as I was driving it out of his garage to take to a Chevy dealer. An advisor at the dealer informed me that the two, the engine and the ac, are apart from each other and the ac should not be affecting the engine in this manner. After the labor on my car was complete I immediately notice the same rough shake within the engine and the loud sound coming from the area where the ac is housed that sounds like someone is knocking on a door or playing drums or even as if a train is going by on the tracks. This would happen every time I turned my ac or heat on whether I was stationary, in motion, on a city street, or highway. I was so accustomed to this that I had never thought it may be abnormal because I never had a vehicle with auto stop, which is what I first thought I was experiencing. The piston job was a $6,000 job. Fortunately, I did not have to pay that amount. My car was at 61,263 miles when I had to get it serviced. I truly believe that this issue is a safety risk now being that it is straining on the engine and possibly the reason why the cylinder #1 failed for no reason when my car is maintained and not neglected.

- Downey, CA, USA

problem #11

Jul 182018

Cruze

  • 55,000 miles
Door ajar sensor goes off while driving, parked cause alarm system to go off. Door locks go back and forth while driving. Dome lights go off and on.

- Mansfield, OH, USA

problem #10

Jul 182018

Cruze

  • 55,000 miles
My door ajar alarm goes off not stop when car is in motion after 3 mins the locks try to unlock and lock going down the road and the dome lights flash on and off. My alarm system goes off every 10 to 20 min in the middle of the night or day so you cant set your alarms and all order for the part are on back order. The door sensor triggers the most when making a hard right turn. Moving parked or sitting I drive the sensor still alarms out

- Mansfield, OH, USA

problem #9

May 102018

Cruze

  • miles
Recall

- Elizabeth, NJ, USA

problem #8

Aug 152018

Cruze

  • miles
The car first started having issues with switching gears. Going into and out of drive specifically. Wouldn't even budge. Dealership said it must be something sticky spilled in gears. Have had no spills in that area. Soon after this visit my car would turn off in stop and go traffic. Dealership said they couldn't replicate the issue so they couldn't tell me what it was. Now, not much later than the last visit, my car is shutting off on the interstate, every light inside car (door open lights, radio lights, A/C lights, dash lights) are dimming and brightening or turning on and off on their own, windows roll up and down on their own, A/C shuts on and off or will change vents on its own, burglar system detection goes off when trying to start the car, and car won't start after being off for 20-30 minutes without a jump. Three different places have used battery and code readers and cannot find an issue. My battery, starter, and alternator are in great condition. Every place except the dealership has told me it's a "major electrical issue that needs to be fixed asap." Car is still under warranty. Has had all work aside from the readings done at dealership. They say they can't find out the issue. This is the third time within 4 months that my car issues have been avoided by the dealership and I have been told they can't replicate what I'm dealing with when they test drive it so they can't help me. It is a danger to me and any other driver around me when my car suddenly shuts off at 70 mph and I have to try to pull over to park my car to try to start it again. Clicking and zapping sounds can also be heard from under or behind my engine that should not be there. Was told at the dealership if they can't figure it out they would have to send me home with my vehicle... still doing all these things. I have been the only owner and driver, under 20K miles on vehicle, no mods added.

- North Las Vegas, NV, USA

problem #7

Jul 202018

Cruze

  • 23,000 miles
I will start with this has happened twice. I no longer feel safe in my car, but the mechanic cannot figure out what is wrong. My car got stuck at 3,000 rpms while driving in traffic. When I put my foot on the break the car would not come to a stop it kept bucking bucking forward with the engine roaring. I tried putting the car in neutral and that didn't do anything. I finally put the car in park and the car finally stopped moving, but was still revving at 3,000 rpms. I finally had to turn the car off. Once I turned the car back on the guages were were swiping back and forth and then finally I heard a loud clunk and then the gauges went back to normal and the car was okay. I did check to make sure the gas pedal wasn't stuck I pulled it up with my foot, but it was up all the way so the I know the gas pedal was not stuck. This happened during rush hour traffic twice. I fear next time I will not be so lucky. I'm 21 weeks pregnant and I have an 11 year child that drives often with me. This is not safe someone has to do something.

- Quakertown, PA, USA

problem #6

Jun 192018

Cruze

  • miles
Within the last three months this car has stop while I was driving. In April I was making a left turn and it stop. May 29, while I was driving it stop on a straight street. June 19 it stop no a straight street. I am so afraid to drive this car when I get it back the mechanic first said it was out of gas, but it was not, this last time he said it started as soon as they took it off the tow truck. I ask him to keep it and drive it, today June 21, he called and said it had stalled again. Help 66 year old scared driver

- Chicago, IL, USA

problem #5

Aug 302016

Cruze

  • 25 miles
Problem of sickening, strong odor inside the car while the engine is running. Sweet smell of coolant emanating from inside the dashboard ventilation area system. Odor persists throughout the drive. It persists in all settings of ventilation, a.C., air, etc. I have brought the car in for repeated, failed attempts by the Chevy dealership, lou bachrodt of pompano beach, fl., to correct the issue on 9/27/16, 11/07/16 and 11/21/16. I believe they only fumigated the car with an anti-fungal? rather than correct the source of the problem. They did not acknowledge there was an issue either written on my work orders or when I spoke with the service reps. More recently a sour, moldy odor is present inside the vehicle besides the coolant leak odor. Ordinarily, I drive under 10 miles a day on city streets and the odors persists throughout.

- Pompano Beach, FL, USA

problem #4

Oct 192017

Cruze

  • miles
My daughter was driving along a freeway in North Carolina when she noticed the tire pressure monitor warning for the right front tire was displaying in red, that only 12 pounds of air was in that tire. She stops at a gas station and check the tire which appeared normal.she gets back onto the freeway and within a few miles, the right rear tire blows out, completely separating the threaded portion from the rest of the tire. Fortunately she was able to get to the shoulder and stop the vehicle. She calls her boyfriend who is a police officer.when he arrives on the scene, he inspects what was left of the tire and could not find any punctures or damage that may have contributed to the problem.the next day, I took the vehicle to dealership where she purchased it and spoke with the service manager trying to determined if there is a safety issue or faulty tire. I was told that because she had had the tires rotated several weeks earlier, the tires pressure monitoring system should have been re-registered.in other words, there system was still monitoring the tire which had been rotated from the front as if it was still there, only this tire is now on the rear of the car. The indication showed that the front tire was low when in fact, it was the rear tire that needed attention. I've spoken to 2 walmart auto service manages and a Goodyear service manager who all told me that they don't ever re-register a tire monitoring system when they service a vehicle.the walmart guys said that they had never heard of such a thing.I may be naive, but I too was under the impression that the system automatically registered the tire that is there, no matter if they were rotated. I spoke with a Chevrolet sales associate who said that the consumer is not made aware of this when they purchase a vehicle. Seems to me that this is a flawed system. Tire rotation re-registering. I have pictures.

- Las Vegas, NV, USA

problem #3

Nov 292016

Cruze 4-cyl

  • 10,000 miles
Received first inspection, leaving the dealer, the car smelled of possibly a burning or something unknown. I did not assume this wasn't normal as they had to check several things for the inspection. I had to drive vehicle with open windows for a few days. But I thought that perhaps while checking the oil they may have gotten some on the engine or something. A few days later, the car was making a clank sound when drive gear engaged from full stop. 11 days later, started the car and it had revved over 4000 RPM. Stopped itself within several seconds. Foot was still on the brake. Drove 5 miles, stopped and parked vehicle. Returning home, on a highway, my car suddenly went over 4000 RPM again while not accelerating excessively, flat and straight roadway, overcast day, mid afternoon. Was doing @54 miles mph. At the high rev, the car had stopped its momentum and was slowing down, but the RPM did not. The car went through several gears then oriented itself many seconds later. Recovery speed was 42 mph. Immediately called the dealer and scheduled a drop off. Has @10,000 miles on it. Mostly highway driving, a few days a week. Otherwise it is parked. My fear was failure to continue momentum resulting in another vehicle colliding with mine and the inability to take any steps to prevent that from occurring due to loss of mobility and control of acceleration.

- Rock Hill, NY, USA

problem #2

Sep 202016

Cruze

  • 1,000 miles
Vehicle proved to be spontaneously combustive thus the car burned up in a fire due to electrical harness catching fire as stated fire fire department fire inspector. No signs showed any imminent danger, the driver of the vehicle barely escaped before car went up in flames. The vehicle was in motion being driven on a city street.

- Uniontown, OH, USA

problem #1

Jul 032016

Cruze

  • 2,000 miles
2016 Chevy Cruze lmtd ltz, drvg down hwy middle of no where 5 hours from home 1T 1am drvg 70 mph, tms suddenly shows right front passenger tire with a tire pressure of 12lbs, nearest gas station 10 miles down hwy, as drive there tire pressure slowly creeps up to 25 lbs but goes no higher. Get to gas station, tire is not deflated, purchase manual tire gauge shows tire pressure at 32lbs, tms still showing 25lbs even after restarting car several times. Get back on hwy after drvg for another hour, tire pressure goes back to 32lbs.

- Belleville, IL, USA