10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
15,475 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #8

Aug 312019

Equinox

  • 38,000 miles
I was traveling 70+mph on a freeway and I went to slow down for a speed limit change for road construction. I couldn't push down on the brakes!! thankfully there wasn't anyone in front of me! I was able to put on my hazard lights and coast while pushing as hard as I could on the brakes. I made in to an off ramp and was able to slow down enough to stop and throw it in park and E-brake it. This could have ended very badly! I found that there is an open investigation on the vaccum pump, but no official recall... (which is what mine turned out to be) I hope they are not waiting for fatalities!!

- Hill City, MN, USA

problem #7

May 062019

Equinox

  • 62,000 miles
I am driving down the highway when I get a warning saying service brakes. I went to hit my brakes and I had none at all! I almost hit a car because it was getting off the ramp and hit its brakes. I had to go over to the side of the road to keep from hitting it. I found out that the brake vacuum pump went out. I know that GM is doing a investigation on this. My car is now at the dealership getting repaired. I don't want this to happen to someone else. I had no warning at all that my brakes was not going to work. Thank god I was able to get stopped without being in a accident. This is a big safety hazard!!!!!

- Lake Butler, FL, USA

problem #6

Jul 182018

Equinox

  • 100 miles
Brakes on the 2018 Equinox are too sensitive, when applied they cause occupants to lunge forward.we thought they would wear in but after several thousands of miles they are still the same.we talked to dealership, mcdaniels and service manager about this but they said it's like the other Equinox. Called GM customer care and corporate office but they didn't care to follow up. Technician said yes they have to be careful driving them when servicing because of brakes.there is no freeplay and they aggressively engage with the very slightest touch. It is not good to touch brakes to disengage the cruise control because it jerks the car immediately. It seems there should be a manufacturing standard for brakes. The dealership and GM ignore any question and cannot provide technical detail or whether if it is within standard or not. It seems petty to complain about brakes working "too good" but it really is a problem and hurts my wifes neck when braking. If you only drive the Equinox you could get used to it and adjust your pressure. The problem is we have a couple other GM vehicles and in the others there is freeplay on the brake pedal and the brakes do not grab immediately like the Equinox. Even my C6 corvette and a newer Silverado whose brakes work well. They never grab with the slightest touch.. switching between vehicles causes a safety problem. When going to the Equinox from another car it is easy to cause severe lunging. The bigger problem is going to another vehicle where you then to lightly touch the brakes and nothing happens, this delay could cause an accident. It seems there should be a standard for brakes and this could cause an accident. This is an important issue and I don't see why GM is ignoring it.. NHTSA should set this standard and insure makers vehicles comply.

- Richwood, OH, USA

problem #5

Jan 202019

Equinox

  • 6,500 miles
The vehicle was parked on a grade. The vehicle was on with gear in park position, without the park brake engaged, when the vehicle unintentionally rolled-away. The vehicle rolled out of control hitting another parked vehicle and fixed object.

- Cheverly, MD, USA

problem #4

Mar 102018

Equinox

  • 7,000 miles
Takata recall, I was turning into the left turn lane, when I applied the brakes the brake peddle was locked and I could not apply pressure to stop. I continued to apply pressure to the brake, but it continued to be locked. When I hit the car in front of me the airbags did not inflate. When the car stopped the brakes continued to be locked. When the officers arrived they looked at the brake peddle and they were still locked in place.

- Grand Prairie, TX, USA

problem #3

Jan 292018

Equinox

  • 9,401 miles
I bought my car to be dinghy towed. That means the car is pulled behind a motorhome with all 4 wheels on the ground.my first problem was the battery was dying when it was being towed. My next problem was that the brakes locked up when it was being towed causing the rear tires to be ground down past the tread into the belt section of the tires.if another motorist hadn't warned me I would have had 2 blowouts in the next minute or 2.when I pulled over I had a ABS warning on my control panel. I replaced the rear tires. I have the computer diagnostic that shows several failures including electronic brake control module, control module power plus low voltages.this is very unsafe and I would like to know if this car is safe to dinghy tow.

- San Jose, CA, USA

problem #2

Jan 122018

Equinox

  • 800 miles
I have my 2018 AWD Equinox 3 weeks and 800 miles. Service brake assist displays on the info-center. Brakes are constantly grinding and inconsistent. Sometimes the brakes engage hard with normal pressure on the brake pedal causing the car to come to a serious and unexpected abrupt stop. This can cause a rear end collision. Other times it feels like the car is not going to stop and immediate and additional pressure must be applied. There is no doubt that this defect will cause accidents. The car was presented for service at the dealership of purchase and they were unable to determine why the brake assist was malfunctioning. They also claimed there are no service bulletins related to this issue.

- Glendale, NY, USA

problem #1

Aug 082017

Equinox 4-cyl

  • miles
This vehicle was sold as having a tow pkg with the capability of pulling a 3500 lb trailer. There is no brake harness available on this car (a separate cab brake control is a legal requirement in every state based on tow loads, Michigan is 3000 lbs.) dealership acknowledges they can't locate it, we have a complaint filed with GM 8-3144268897 I feel this is definitely a safety issue which could cause a crash or injury or death. We have had many trailers and recognize that this cab brake controller is a necessity in pulling a trailer. People who have never pulled a trailer before might not know this¿.especially if they listen to their salesperson who tries to tell them that they don¿T need cab brakes. (like our salesman tried to tell us) obviously this issue isn't limited to our vehicle....everyone who buys this vehicle with the intent of pulling a trailer over 1000 lbs (some state require cab brakes on this weight) will encounter this problem. Updated 10/05/2017

- Grayling, MI, USA