The contact owned a 2000 Chevrolet Impala. The contact stated that the vehicle was included in NHTSA campaign number: 14V400000 (electrical system). The contact did not receive a recall notification and stated that the vehicle experienced the failure listed in the recall campaign. While driving 50 mph, the key position moved while it was in the ignition. The failure affected the engine, power steering, and the contact was unable to brake. As a result, the contact crashed head on into another vehicle. The driver's side and front passenger side air bags deployed. A police report was filed. The insurance company was notified and declared the vehicle destroyed. The driver sustained an extensive laceration when the driver's side air bag components projected from the steering wheel. The driver had continuous headaches and the injury required stitches. Chevrolet of morristown (5320 West andrew johnson hwy, morristown, tn 37814, 423-408-2966) was notified and did not assist. The manufacturer suggested that the contact call a lawyer. The manufacturer was not initially notified of the crash, but was later contacted to report the failure. The failure mileage was not available.

- Williamson, SC, USA

The contact owns a 2000 Chevrolet Impala. The contact stated that the steering wheel seized and an unknown flashing warning indicator illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 195,795.

- Hacienda Heights, CA, USA

The contact owns a 2000 Chevrolet Impala. While driving 25 mph, the steering wheel seized. The vehicle was taken to an independent mechanic, but was not diagnosed or repaired. The manufacturer was not notified of the failure. The VIN was excluded from NHTSA campaign numbers: 09E005000 (steering) and 08E063000 (steering). The failure mileage was approximately 155,000.

- Britchport, CT, USA

I have seen a lot of people say that their rack and pinion has broken and they have fix it and it has broken again. The rack and pinion on my car has broken. I dont feel very comfortable with driving this car at all. They told me that the tire is about to fall off. Can you please get this fix. The car has been driving very well on the streets and highway. It has started to shake while I was on the highway. I made it home safe to be told that my rack and pinion had broke. I fear for my life if something would have happen as I was driving on the highway.

- Rex, GA, USA

The contact owns a 2000 Chevrolet Impala. The contact stated that while driving 20 mph and coming to a stop, the contact noticed that the steering wheel seized without warning. The vehicle was towed to the contacts residence. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 76,000.

- Los Angeles, CA, USA

The contact rented a 2000 Chevrolet Impala. The contact stated that while driving at approximately 45 mph during inclement weather, the vehicle skidded out of control to the left, the contact applied force to the steering wheel but it did not respond causing the contacts vehicle to be scraped on the left side from a guard rail. The contact stated that the vehicle then veered to the right and slightly went over a curb. The power steering warning light flashed when the failure occurred. The contact was able to pull the vehicle off to the side of the road, turned off the vehicle and was able to restart. The driver did not sustain any injuries and no medical attention. A police report was not filed. The rental company was notified of the power steering failure. The manufacturer was also notified of the failure. The approximate failure mileage was 10,000.

- Sandy, UT, USA

The car said engine power reduced. Starting disabled and cut off. Losing all control of brakes steering and acceleration. At this point I rearended another vehicle.

- District Heights, MD, USA

The contact owns a 2000 Chevrolet Impala. While driving approximately 35 mph, the steering wheel became difficult to turn and the vehicle stalled without warning. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was not notified of the failure. The VIN was not available. The failure mileage was 168,000.

- Hickory, NC, USA

Follow-up on complaint# 10650094. I have researched this problem, and tried to get assistance from GM with no results other that the run-around. I have explained that the recall of this vehicle and repair that is suggested is not the issue. The ignition is a 2 part switch and the mechanical part of the switch is only part of the problem. The issue in my case is that the electrical part of the switch is what controls the power, brakes, airbag, and all other functions. You need to look at the entire switch assembly. The electrical part is what failed.

- North Charleston, SC, USA

I was heading to work I slowed to turn right on to the on ramp of the interstate, as I began my turn I lost all power the vehicle shut off, lights went dead and the brakes went out. I made it to the curb and vehicle would not restart.vehicle had to be towed home. I have checked all that could have caused the issue and have narrowed it down to the ignition switch, battery has been replaced even though it checked fine. Starter is brand new. Mass air sensor checks ok and cam and crank sensors check ok. I was lucky if I had been on the interstate I would have had no chance to recover from this failure. Even though this vehicle is 14 years old this type of failure should not have happened. I have never carried more than the ignition key and key fob on the key ring as both my wife and I use the vehicle.

- North Charleston, SC, USA

I have a 2000 Impala with approximately 161,000 miles on it. The car is used and I am the 2nd owner. I went to have my normal oil change as I had noticed the low engine oil pressure light had come on. The car had been running out of oil frequently, but I didn't see any oil leaks. The print out after the oil change stated multiple oil leaks. But there was never any oil on the ground. The car had been running very rough and was staring to run warmer than usual. Not hot, but past the middle line on the temp gauge. And I had noticed a burning smell after driving, but never saw any smoke. This all started in April 2014 and has been ongoing. I've taken the car to a repair shop and nobody seems to know what's going on. Now July 5,2014 I went to turn left and the steering wheel was extremely hard to turn. I had to put a lot of muscle into turning the wheel. I checked the power steering fluid and saw it was low so I topped it off. Problem should have been fixed right? wrong. It got worse. I took it to a different repair shop and was told it was the tensioner pulley. O'er $100 later, the problem has gotten worse. When I turn left the wheel stays stuck and I have to jerk it back straight. Thus is a safety hazard as I Transport my family in this vehicle. Since these problems stared the car eats a lot of gas. Going 5 miles should not use almost a quarter tank of gas and the check engine light comes on and stays on at random times, during theses times the car eats a lot if gas. When the light is not on gas mileage is ok. This is very dangerous.

- Atlanta, GA, USA

I was pulling out of a parking lot and my vehicle suddenly shut off making me loose steering control and almost causing a bad accident. I managed to get the car to a stop and I restarted the ignition. I pulled off and sat in a lot for a few minutes. The next day I had the same problem while merging onto a main highway.

- Elmont, NY, USA

Loud noise from steering column whining noise heard throughout turning motion requires more effort from driver to steer vehicle on turns.

- Westerville, OH, USA

Vehicle shuts off while driving... extremely dangerous to drive!! this has happened on multiple occasions.

- El Dorado, AR, USA

My steering locks up when when turning mostly left but has done it while turning right also. Why is there not a recall for this safety issue?

- Florence, KY, USA

I am having problems with the steering of my Impala with low mileage. Several years ago I was notified of a recall involved in the Impala's steering and a part was replaced and during that time dealer also changed out the rack and pinion. I barely got my vehicle home on Thursday and could have been in a very bad accident if I had not driven cautiously for the few yards I had to go. I could barely turn my steering wheel and the vehicle sounded so awful. I was very close to my home, so I slowly went a few yards. My steering was gone but some how I got my car parked safely at my apartment and the tow company had to tow it later. My mechanic just told me that the rack and pinion have failed and they were just replaced a few years ago and should not have done so with the little mileage my vehicle has. The rack had caused all the fluid to leak out. How can that be if it was good manufacture parts that were put in the steering. I am very angry that the company will not stand by their Impala and that they continue to be allowed to have vehicles that are unsafe. Luckily I was almost home and did not get in an accident.

- Cheyenne, WY, USA

I w also as driving into a shopping plaza and my steering wheel locked and my car steered across the entrance after a couple of minutes it started back up.I am so nervous because the steering wheel locked, also every now and then it just wont start up and then all of a sudden it will. The gas gauge doesn't work either so you cant judge the gas never received any recall notices I have a 2000 Chevy Impala.

- Ansonia, CT, USA

Intermediate steering shaft has been a problem with the vehicle since reaching 17,669 miles. I had it replaced under warranty the first time and have paid for it to be replaced after the 3 year warranty ran out. The shaft continues to make cracking noises when turning the vehicle. This seems to be a part defect since a lot of people online have written about the same issue. I have had the shaft replaced three times and it last about a year before it starts to make a cracking noise. The power window regulator is a defect in this vehicle but it has not been recalled. I have had the regulator replaced for all four windows and now I am starting to have to replace the regulators again for all four windows. The regulator replacement is expensive ($400+ for each window).

- Jacksonville, FL, USA

This has been an on going problem with the power steering unit in the 2000 Impala, but this is the latest; on July 14,2010 I took the 2000 Impala into the dealership because it was leaking fluid. Ask the service dept. Manager to fix it. He then diagnosed the car as oil sensor switch leakage. And he could not make repairs because they did not have the part, but the diagnose cost was $75, so I paid and drove off with a leaking 2000 Chevy Impala. Later, I notice that the service manager wrote the service order up as the customer said the vehicle was leaking oil. Not true, I said fluid. The leak got worse. I replaced the oil sensor but the leakage did not stop. Therefore, I park the car for several months. One day I raised the hood, took a small flashlight and traced the leak to two sever lines. The hard rubber flap that is mounted to the car body to keep debris out of engine rubs against two frame mounted lines until it cut through both lines. Fluids leaks out and caused the power steering unit tofail. This is a design defect, should have been recalled for safety reason. Dealership wants $135 to look at the car again, I took pictures. Here is my partial complaint, can email pictures as well.

- Richmond , CA, USA

My 2000 Impala pass lock system stops the car from starting for up to 45 minutes at a time. I try to start the car and it wont turn over or do anything. It happens every time I try to start the car. It leaves my family stranded when we try to go places. What were to happen if there were an emergency? I'd be stranded. Also the steering clunks alot when I turn.

- Redding, CA, USA