really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
40,000 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2004 Chevrolet Impala:

Unsubscribe any time. We don't sell/share your email.

problem #2

May 022016


  • 80,000 miles
The contact owns a 2004 Chevrolet Impala. The contact stated that while the vehicle was operated at 35 mph, the passenger side seat caught fire. The contact saw smoke coming from the seat and then flames. The contact stated that after turning the vehicle into the off position, the fire extinguished independently. The vehicle was taken to an independent mechanic where it was diagnosed that the seat heating assembly failed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.

- Franklin, KY, USA

problem #1

Sep 012004

Impala 6-cyl

  • Automatic transmission
  • miles
Contact states the safety concern with vehicle is that the seats are made too low for shorter people. Consumer has contacted the manufacturer. They stated it was the design of the vehicle. Consumer feels there are a safety and a comfort issues in the design of the seats, especially for shorter people.

- Monroeville, PA, USA