10.0

really awful
Crashes / Fires:
7 / 7
Injuries / Deaths:
4 / 0
Average Mileage:
69,687 miles

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« Read the previous 20 complaints

problem #326

Jul 112008

Impala 6-cyl

  • 37,545 miles
My wife was driving home from work when the engine stopped running and caused her to have to pull off the road. It took several minutes before car would restart. Since the first time she had this happen at least 3 times a year since. I've driven the car several times after she has told me it happened again and had our mechanic look at it also. Also have had the instrument panel gauges not working properly for 2 years now and haven't been able to figure out why, we think there is a short somewhere in the electrical system but have not been able to pin point it. The chrome plate aluminum alloy rims the chrome has been flaking off since the car was 2 years old and we now have to keep refilling the tires with air at least once a week. Have gone to the dealer a couple of times but get a run around that its not a problem with the car. I have talked to a gentleman who also has the only other 2004 Impala ss in our town and he has the same problems as we have had and gotten same response from our local dealer where we both bought our cars from. My Impala ss at this time has just over 80,000 miles on it and in addition to problems mentioned above we had to have power steering pump, rack in pinion and alternator replaced and looking like the rack in pinion is going out again as I write this. I've become very disappointed with Chevrolet over this car.

- Ashland, KY, USA

problem #325

Oct 162014

Impala

  • miles
The contact owns a 2004 Chevrolet Impala. After turning the key into the ignition switch, the vehicle failed to start until minutes later and the security alarm warning indicator illuminated. The failure occurred several times. The vehicle was taken to dealer. The technician recommended the sensor light needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

- Lexington, KY, USA

problem #324

Jul 142014

Impala

  • miles
The contact owns a 2004 Chevrolet Impala. After inserting the key into the ignition switch to turn the vehicle on, the vehicle failed to start until minutes later and the security alarm warning indicator illuminated. The failure occurred several times. The vehicle was taken to dealer. The technician diagnosed that the sensor light needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

- Lexington, KY, USA

problem #323

Sep 272014

Impala 6-cyl

  • 132,543 miles
Dear GM, my name is [xxx] and I have come so close to having a accident in my car it have cut off twice while I was driving to work. By the grace of god I leave for work at 3:00 in the morning. So when it cut off on the high way their were no traffic. But it then cut off again while I was making a turn, and thank god again that the driver in front of me that was backing up was quick to stop because I could N"T move. So could you please fix this problem. I have been calling to get this problem fix and no one from your company get on the phone they have me waiting over an hour then makes a ring sound out of nowhere. Please contact me at [xxx] I am scared for my life in this car, it is my only means to work so I got"S to drive it. Please call asp thank you -my address is [xxx] VIN[xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Jersey, NJ, USA

problem #322

Aug 212014

Impala

  • 105,000 miles
The contact owned a 2004 Chevrolet Impala. The contact stated that while driving at 55 mph, the vehicle veered to the right and traveled into a ditch. As a result, the vehicle rolled over and the air bags did not deploy. A police report was filed and there were no injuries reported. In addition, the contact stated that the vehicle failed to start after several attempts. The contact received NHTSA campaign number 14V00000 (electrical system) and believed the failure was related to the recall. The vehicle was destroyed. The manufacturer was not notified of the failure. The approximate failure mileage was 105,000.

- Kenton, TN, USA

problem #321

Oct 022014

Impala

  • miles
The contact owns a 2003 Chevrolet Impala. The contact received a notification for NHTSA campaign number: 14V400000 (electrical system). The contact stated the dealer refused to perform the recall repairs due to the contact not having the original keys. The contact stated the vehicle was purchased from a dealer and the original keys was never provided. The manufacturer was notified of the issue. The contact had not experienced a failure.

- Calumet, IL, USA

problem #320

Oct 072014

Impala

  • miles
The contact owns a 2004 Chevrolet Impala. The contact received a notification for recall NHTSA campaign number: 14V400000 (electrical system). However, the parts needed were not available. The dealer was uncertain when the parts would become available to service the vehicle under the recall. The manufacturer was notified of the problem and they stated that the parts were supposed to become available in a couple of weeks. The contact had not experienced a failure.

- Brooklyn Center , MN, USA

problem #319

Aug 152012

Impala

  • 120,000 miles
The contact owns a 2004 Chevrolet Impala. After several attempts, the vehicle failed to start. The vehicle was not diagnosed or repaired. The contact received a recall notification for NHTSA campaign number: 14V400000 (electrical system); however, the dealer stated that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The VIN was unavailable. The failure mileage was 120,000.

- Saint Bernard, LA, USA

problem #318

Sep 262014

Impala

  • 74,268 miles
The contact owns a 2008 Chevrolet Impala. The contact received notification of NHTSA campaign number 14V355000 (electrical system). The part that was needed to remedy the recall was unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Lake View, NY, USA

problem #317

Sep 062008

Impala 6-cyl

  • 100,000 miles
The speedometer needle would stick just out of the blue and every you would excel it would go up more but never come back down. The only way to get the needle to come down so it didn't wrap completely around would be to pull over and turn the key to the off position and then repeatedly turn the key from off to accessories on (the spot right before the car starts). Each time you turn it from off to on the needle would drop about 3-5 mph. It sometimes took a few minutes and was a real pain if you were driving in a big city or town with a lot of stop and go because you would have to pull over about every 4 or 5 times just to get across town. This was recalled in the trucks and trailblazers I was told, so I am not sure why it was never recalled in the Impala. It was an expensive fix, but had to be done.

- Milford, NE, USA

problem #316

Jun 122013

Impala 6-cyl

  • 110,000 miles
Car would not start security light blinking, let it sit for 15 minutes then it starts, really disappointed.

- San Antonio, TX, USA

problem #315

Sep 012010

Impala 6-cyl

  • 35,429 miles
The contact owns a 2004 Chevrolet Impala. The contact stated the key was hard to turn in the ignition and the engine would hesitate before starting. The contact mentioned that there were times the vehicle would not start. The contact received a notification for recall NHTSA campaign number: 14V400000 (electrical system). The vehicle was taken to a dealer. The technician diagnosed that the failure was normal. The vehicle had not been repaired. The manufacturer was not notified of the issue. The failure mileage was unknown. Updated 10/30/14 the consumer stated a recall was performed where a metal piece was added to the key for the sliding of the key switch. The ignition remained hard to turn. The manufacturer was notified and advised that the consumer pay for the vehicle to be diagnosed. Updated 04/27/2015

- Milwaukee, WI, USA

problem #314

Sep 222014

Impala 6-cyl

  • miles
Pursuant to the letter I got in regard to recall 14350, I contacted the dealer where I bought my car, jim butler Chevrolet. I got an email back from them saying the only recall they show on my car is 13036, and they will only schedule me for that service. I verified the VIN on your website, and 14350 is indeed correct. Note that I have contacted this dealer repeatedly over the past two to three years, because my car won't start after I shut it off when it isn't in park. It's left me stranded more than 20 times (which is dangerous in itself, plus I had to call for road service, which isn't free), and the service manager has so far refused to take any action and in fact did not even return my many phonecalls about it. Now they can't even get the safety recall number straight (until I let them know I'd be contacting you, suddenly, it is the right number). This is why people are dying: Dealers ignore reported problems because it costs GM money; they stonewall you until you die in a crash or die standing by your car waiting for the tenth tow. Thanks to GM, I am done buying american cars. Please investigate this common Impala non-starting issue (search online: It's not the starter, and I've already paid to replace the ignition, but they still won't give me my key codes).

- High Ridge, MO, USA

problem #313

Feb 112010

Impala

  • miles
My car has had a problem with periodic not starting, this has been going on for years off and on. The other day was when I finally realized my car had put me in a dangerous situation. I went to the store late right before it was about to close. Went and made my purchase. When I came out my car would not start. I have been reading about a passlock issue on certain GM models and mine falls within the make and year of vehicle with this issue. There were a group of men whom kept lingering around the store after it had closed, and here I am a female alone stranded due to a vehicle that wouldn't start. Because of a passlock defect. Thank goodness the police came by wondering why there was a car in the parking lot of a closed store. He sat and waiting for my car to reset so that it would start. I guess it is gonna take someone to lose their life or be severely injured for GM to feel they need to fix this. I don't think anyone should have to spend their own money on a issue that GM is fully aware exists. Someone may not be so lucky next time being stranded and having their car not start. Death wont wait 10 minutes for a reset.

- Columbus, OH, USA

problem #312

Dec 012012

Impala

  • 90,000 miles
The contact owns a 2004 Chevrolet Impala. The contact stated that the key released from the ignition switch intermittently. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact stated that the VIN was included in NHTSA campaign number: 14V400000 (electrical system). The failure mileage was 90,000.

- Detroit, MI, USA

problem #311

Aug 302012

Impala 4WD 6-cyl

  • 140,000 miles
Tried to start car, wouldn't turn over even though car had power, no noises or sounds made when trying to turn over even though I had full power to radio winders doors and electric dash board. Had a new starter put in because I thought that was the issue. 2 weeks later security light comes on while driving and stayed on. Tried to turn car on same thing happened have power. But no turn over and security light is still on. Turned off car took out keys and left car alone came back later and car started w/O incident. No security light on. Same issue keeps happening maybe 4 times a month if not more have to wait 10 mins in order for car to start. Issue happens at gas station, home, work, hot and cold weather. Before I figured out 10 min delay had car towed and spent money on repairs that aren't necessary. Noticed one day while I sat in car for 10 mins in summer heat with 3 month daughter, that car makes a sort of computer humming/buzzing sound. After the 10 or so I hear a click or as I call it a shut down sound and then I am able to start car.

- Merced, CA, USA

problem #310

Aug 012009

Impala 6-cyl

  • 140,000 miles
Please help. I have a 2004 Chevy Impala. It has the GM passlock. The security light comes on the message board and sometimes the car will not start. The car has left me stranded about 25 times. I'm afraid one day it will be an emergency and my car is going to leave me stranded. This is a very common among Impala and other GM vehicles. This should be a recall asap. Thank you!

- El Paso, TX, USA

problem #309

Sep 092008

Impala

  • 2,009 miles
For 5 or more years when I try to start the motor I get nor response from the starter, the lights dim and other electrical driven things shut down. If I touch the solenoid terminal of the starter with a hot wire the starter runs and the engine starts. When I take the hot wire off the terminal the engine dies. Sometimes if I clean the fuse contact and try again it will start but often will not. I have found that reaching under the dash and moving the wires that come out of the switch behind the dash key will get it to activate the started but even this some times isn't immediately effective. I have at time had to walk and try again at a latter time. This could be a very severe safety hazard. If me and my family members including many children, grandchildren and great grandchildren could be stranded when we stop along the road or even in the back country where we like to go. Example: A severe storm or other reason to have get going fast such as injury or sudden sever illness, when I discussed this problem with Chevy dealers they say that this recall will not even get me and inspection re the ignition switch without a large service fee. I feel that is a defective switch and should be replaced. It appears that the power wire to the coil is on the same circuit as the one activating the starter solenoid so if the engine should stall for any reason one may not be able to start it and you would have the condition that this recall is about. I T doesn't matter if I use a single key and I have tried both keys. The dealers don't will not even look at the switch itself. My experience shows that just putting a plug in the in the key slot will not solve the problem..

- Fountain Valley, CA, USA

problem #308

Sep 122014

Impala 6-cyl

  • 139,600 miles
When I started my car Friday after getting gas, the security light came on. When I was finally somewhere safe, I shut the car off and restarted it. It started just fine and the light did not come back on. Today (Sunday) I left work and drove 4 miles to get my daughters check from her work. I left the car running while I ran in and grabbed the check. The moment I got back into the car I noticed the security light was back on. When I got home I shut the car off and restarted it. It started just fine and the security light did not come back on.

- Neapolis, OH, USA

problem #307

Aug 182012

Impala

  • 80,000 miles
I have been having problems with my 2004 Chevrolet Impala off and on since I got it. There are times when I turn the ignition off and it will not start. The dash and lights will work, but when I turn the key over it does nothing. This just recently occurred while I was out of town. I had to leave the car and go back for it 2 to 3 hours later, and it still did not start right away. I got to my hotel room and turned the ignition off and immediately tried to restart it and it failed again. After tossing and turning all night and worrying that I would have to call a tow truck, the car started the next morning. I dared not turn the ignition off until I made it home safely. This was the scariest incident of them all, a country girl being stranded in the city. I notice that other 2004 Impala have the same problem. It would be nice to get the problem taken care of.

- White Stone, VA, USA

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