8.0

pretty bad
Typical Repair Cost:
$330
Average Mileage:
27,200 miles
Total Complaints:
3 complaints

Most common solutions:

  1. replace front and back rotors (2 reports)
  2. not sure (1 reports)
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This problem may be covered under warranty. Ask your Chevrolet dealer.

problem #3

Sep 122012

Impala

  • Automatic transmission
  • 25,000 miles

I bought a 09 impala, had the rotors turned at12000 miles. again at 16000 miles. rotors replaced at 20000 miles. turned again at 25000. After the second turning a letter to GM got me an extended warranty to 65000 miles or until April 2015.I sent another letter after the fourth repair and was told a rep would call me,instead I received my answer from a call center located somewhere in the world. I was told that after consulting the dealership it was determined that my driving style and the mountain area I live in was the cause of my problem.A quick call to the dealer proved that false as GM had never contacted him.The rep also informed me that nothing else could be done to alleviate this problem other than keep having the rotors serviced and I already had an extended warranty.It seems that GM's policy is keep replacing parts till the warranty runs out, that to any sane person should be unacceptable.Does the American auto industry still wonder why the foreign car market gains market share.

- 2peedof, Cumberland, MD, US

problem #2

Sep 012011

Impala

  • Automatic transmission
  • 28,459 miles

My car only has 28,459 when I took it to the dealer. I have an extended warranty on the car and when I asked the service rep, he said that I can't prevent this from happening. I did not even need new brake pads - just the rotors were warped. This is a big ticket item for something that should at least last as long as the break pads.

- J D., Hillside, IL, US

problem #1

Apr 112011

Impala LT 3.5L

  • Automatic transmission
  • 28,000 miles

When going downhill at highway speeds applying the brakes gently will result in a violent shaking of the car. This does not happen every time, it has only happened a few times but the violence of the shaking is not something you want to experience at 75 miles an hour. I have complained to the dealer three (3) times and last time I went to a different dealer, they are going to remove some rust from the rotor, yeah like that will help. GM states that if you have a problem with your vehicle, see the dealer as they are not responsible for problems that exist. After spending 28,000 on a new vehicle from GM you can be assured that will not happen again as I am thru with GM.

- lharrison, Romulus, MI, US