10.0

really awful
Crashes / Fires:
26 / 1
Injuries / Deaths:
27 / 0
Average Mileage:
61,637 miles

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« Read the previous 20 complaints

problem #137

Jun 012016

Impala

  • 110,000 miles
Takata recall - not sure if this is the type in my car but the air bag on the passenger side has failed. I constantly have a service air bag light that comes on and off. I have researched and this seems to have happened in several of this year and model, even some recalls but not yet to my VIN

- Wetumpka, AL, USA

problem #136

Jul 012016

Impala

  • miles
Takata recall. The contact owns a 2009 Chevrolet Impala. The contact stated that the service air bag warning indicator illuminated. The contact later received notification of an unknown manufacturer recall for the air bags. The dealer repaired the vehicle; however, days later, the air bag warning indicator illuminated again. The vehicle was taken back to the dealer twice, but they could not replicate the failure. The vehicle was taken back again with the service air bag warning indicator still lit. The dealer indicated that the wire harness was faulty and needed to be replaced under the front passenger side seat. The manufacturer was not notified. The failure mileage was not available.

- South Weymouth, MA, USA

problem #135

Sep 102016

Impala

  • 78,782 miles
We brought vehicle in for recall for wiring harness repair back in August because airbag light was on. Dealership wrapped the wires. 3 weeks later airbag light was on again. Brought back to dealership and they told us wires were damaged and wiring connector need to be replaced which was not part of recall. Paid $329. When I read recall online, it clearly states the wires should be inspected before applying the tape and if not wiring should be replaced for no charge. I filed complaint with GM and they contacted dealership who still says wires are not part of recall. Advised word for word of recall and no have to go to dealership with paperwork. My child is driving this car and was told by the dealership this is not a safety issue and we could have left it as is. Really?

- Rochdale, MA, USA

problem #134

Dec 282009

Impala

  • 1,000 miles
We have owned this car since it was new and the airbag light never stay off after so many repairs we see no hope of it being repair. Chevrolet is doing another cover up just like the ignition switch. We have spent over 700 on repairs only to still have the airbag light on.

- Blissfield, MI, USA

problem #133

Aug 142016

Impala

  • 107,000 miles
A fix airbag warning comes up on the dashboard display. It is inconsistent- as it will come on when starting the car, but most often while driving. It will stay on for 1 minute to maybe 5 minutes, then goes off. It started about 2 weeks ago and has come on approx 5 times in about 30 different uses of the car.

- E. Northport, NY, USA

problem #132

Aug 222016

Impala

  • 164,000 miles
About a week ago, my :service air bag" light came on while I was driving on a highway. I got home and looked at the latest recall notice sent via mail to us and saw the ignition recall could cause a problem with the airbags if not repaired so I made an appointment with a local dealer. Once there I was told that there was another recall and they would fix both. I asked about the light but was blown off. The car was repaired and I left with the light off. The next day the light came on but when I shut off the car it would go away. This has kept happening but since yesterday it is constant. I called the dealer and GM and both say they issues are not related. But there are a lot of people on line with the same issue. The second recall was for a passenger seat sensor that could cause damage to the seat belt pretensions and loss of air bags! GM is very blaise about their customers safety. This is another issue in a long list of problems I have had with the Impala. Two out of four door locks do not work unless you manually open them, one of my seat warmers does not function, etc... this is a poorly made vehicle and the issues are safety in nature.

- Tamaqua, PA, USA

problem #131

Aug 252016

Impala

  • 30,000 miles
Chev recall #16V507000 reported a problem with the air bag sensor on the passenger seat side. I reported that I had the recall notice but that I also had the same problem with the air bag but on the driver side. When the air bag light came on, I could get it to turn off by moving the driver's seat back and forth and/or up and down. This seems to be the same type of problem reported in the recall for the passenger seat. At the dealership, the car computer verified the driver side air bag problem. When I took the care in for the recall, they checked the passenger seat wiring under warranty but charged me $130.12 to get the driver's seat wiring fixed. They said the recall was only for the passenger seat. Seems GM doesn't care if the driver gets killed or injured.

- Bristol, CT, USA

problem #130

Aug 242016

Impala

  • 70,912 miles
The contact owns a 2009 Chevrolet Impala. While driving at an unknown speed, the air bag warning indicator illuminated. The vehicle was taken to a dealer where it was diagnosed that the passenger presence sensor module wire needed to be repaired. The vehicle was not repaired. The vehicle was included in NHTSA campaign number: 16V507000 (air bags, electrical system). The manufacturer was not notified of the failure. The failure mileage was 70,912.

- Byron, NY, USA

problem #129

Aug 242016

Impala 6-cyl

  • Automatic transmission
  • 51,626 miles
The contact owns a 2009 Chevrolet Impala. While driving, the driver side air bag warning indicator illuminated. The vehicle was taken to a dealer where it was diagnosed that the connector needed to be cleaned. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 51,626. Updated 10/13/16

- Bristol, CT, USA

problem #128

Aug 172016

Impala

  • 99,697 miles
I took my car to auto mall in brattleboro vt for the recall 36110 passenger seat occupant sensing. They had it all day said they fixed it but the airbag light is on and it still doesn't sense anyone in the passenger side seat. They also gave me a list of 9 codes that my car now has but didn't back in June 3 of which I know about tire and dead battery in my remote and my actuator door, the rest all have to do with electric issues. I think stemming from the original recall. I wouldn't pay $90 to have it coded again so I looked up the codes myself and they are all loop open circuit and one is second row seat belt pretensioner deployment control. Seems to me that there is more than wrapping the wires is going to fix, I think it all has to do with the recall but they refuse to do anything. I don't even know what they did wrap or change the housing?? my codes are as follows B0223 B3060 B3031 B1325/3 B0074 C0755 boo1B/4 B0021/04. Help please all I want iis to be able to get my car inspected. As I said I had no codes until this started when the same dealer changed my pps module back a few months ago which was a recall too. When my ABS light came on and traction control and loss of power. After auto mall fixed that the airbag light came on. They had the nerve to ask if I had mice living in my car...

- Brattleboro, VT, USA

problem #127

Aug 142015

Impala 6-cyl

  • 50,000 miles
The contact owns a 2009 Chevrolet Impala. While driving various speeds, the air bag warning indicator illuminated on the instrument panel. The contact received notification of NHTSA campaign number: 16V507000 (air bags, electrical system); however, the dealer refused to repair the vehicle. The dealer stated that the recall issue was not on the passenger side, but on the driver side with the seat belt retractor or wiring harness. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 50,000. Updated 11/01/16

- Glen Aubrey, NY, USA

problem #126

Aug 012014

Impala

  • 60,000 miles
The contact owns a 2009 Chevrolet Impala. While operating the vehicle, the passenger side air bag sensor illuminated and indicated the presence of a failure. The cause of the failure was not diagnosed. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 60,000.

- Lakemore, IL, USA

problem #125

Aug 152016

Impala

  • 31,000 miles
Received a safety recall for above car for the airbag. The recall is #36110. It states that dic alerts may intermittently turn on and off. The dashboard light on my car has been doing exactly that. I brought it to curry Chevrolet in white plains, NY. The dealer told me that the airbag recall has nothing to do with the airbag warning sign that won't turn off and wanted to charge me $700 to fix it. The car only has $31,000 miles on it. I am 80 years old and do not have the resources to fix this problem as I am on a fixed income. I feel the airbag recall/and light problem are definitely related. I am 80 years old and do not have the resources to fix this problem as I am on a fixed income. I feel the airbag recall/and light problem are definitely related and that I am being taken advantage of. I look forward to your assistance. Thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- White Plains, NY, USA

problem #124

Jun 152012

Impala

  • 154,000 miles
The contact owns a 2009 Chevrolet Impala. While driving at an unknown speed, the air bag warning indicator illuminated. The vehicle was taken to a dealer where it was diagnosed that the driver's presence sensor failed. The vehicle was not repaired. The manufacturer was notified of the failure. The vehicle was included in NHTSA campaign number: 16V507000 (air bags, electrical system). The failure mileage was 154,000.

- Northfield, MN, USA

problem #123

May 152015

Impala

  • 85,000 miles
I have gotten in touch with GM and Chevrolet customer service and my local dealership who have refused to correctly diagnose my issue. I have been charged 99$ per visit to jones Chevrolet and still have the service air bag light on my vehicle. It stays on all the time and intermittently goes away once in a blue moon. It started off with the light just turning on when I hit a bump or a rough road but now even on the highway it comes on. GM customer service told me that an air bag issues is the customers responsibility after my warranty is up however the air bag has never deployed or the car has never gotten into an accident so I am at a loss as to why it is my responsibility for the repair of such an integral safety part of the vehicle which should last and function without issues for at least a little while if not for a long time after the initial warranty is up. I have now spend in the upwards of $800 out of pocket to try and get this issue resolved but GM has not been cooperative at all. I had to leave 5 voicemails to an advisor to call me back and she and her supervisor rudely told me that they have given me a resolution and if god forbid I got in an accident and the air bag needed to deploy but didn't do so it would be on me and GM wont take responsibility. I am very concerned for my safety and the safety of my passengers. I have transcripts of service and recorded call from them to prove this. Please assist.

- Shaw Afb, SC, USA

problem #122

Apr 012016

Impala

  • 72,000 miles
Airbag service message and airbag light goes on and off. Paid $269.36 4/22/2016 so it would pass state inspection. Light stayed off for about two months, now it is giving us the same problem. Returned to dealer, said cost to repair with new harness in the drivers seat would be around $250 more. The general has a huge problem here.

- Washington, WV, USA

problem #121

Nov 302015

Impala

  • 113,803 miles
The contact owns a 2009 Chevrolet Impala. While driving various speeds, the air bag warning light illuminated intermittently. The contact mentioned that the interior locks failed to operate. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 113,803. The VIN was not provided.

- Raleigh, NC, USA

problem #120

Jun 262016

Impala

  • 33,700 miles
Service air bag warning light keeps intermittently coming on during operation of vehicle. The car has been serviced twice for this problem. Underseat harness connections were tightened, but that has not corrected the problem. Problem began 4 months ago. Warning light will clear once engine shuts off. A complaint has been filed with GM. At this time, GM is unable to tell me if the air bag would function as designed or even deploy at all in the event of an accident.

- Peoria, IL, USA

problem #119

Jun 272016

Impala

  • 83,000 miles
Service air bag sensor intermittently illuminates and remains on while driving, as does the air bag warning symbol. Unsure if air bag will inflate in a crash if light is on during a crash. Considerable safety concern for myself and family which are currently only ride in rear of vehicle.

- Lindenhurst, NY, USA

problem #118

Jun 292016

Impala

  • 69,600 miles
The contact owns a 2009 Chevrolet Impala. While driving 65 mph, the service air bag light illuminated. The vehicle was not diagnosed nor repaired. The contact informed the manufacturer of the failure and no repairs were made. The failure mileage was 69,600.

- Lawrenceville, GA, USA

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