I woke up in the hospital with a brain injury, tongue nearly cut in half, thoratic sprain, neck sprain, etc. From what I have been told, I was going at least 60-65 mph when I had my front end crash and my head went through the windshield. I had numerous issues already submitted to Chevy, such as the steering issues I had. The air bags did not deploy. I later was driving down the road and when I was turning my vehicle shut off.

- Pittsburgh, PA, USA

The contact owns a 2009 Chevrolet Impala. The contact stated that the air bag warning light continuously illuminated. The contact also stated that the service airbag warning light illuminated. The failure recurred multiple times. The vehicle was not diagnosed or repaired. The dealer informed the contact that the VIN was not included in NHTSA campaign number: 08V517000 (air bags). The manufacturer was not notified of the failure. The approximate failure mileage was 63,000. Updated 4/7/15 updated 11/3/2015

- Detroit, MI, USA

The contact owns a 2009 Chevrolet Impala. The contact stated that while driving at approximately 35 mph, the vehicle stalled causing the contact to lose control of the vehicle. As a result, the contact crashed into a guard rail and rolled over. The air bags did not deploy and the vehicle failed to restart. The contact did not disclose if a police report was filed or not. The contact sustained whiplash all over the body that required medical attention. The vehicle was towed to a dealer, who diagnosed that the ignition switch needed to be replaced. The vehicle was repaired under NHTSA campaign id number: 14V355000 (electrical system). The manufacturer was notified of the failure. The failure mileage was not available. Updated 4/27/15 updated 9/18/2017

- Mountain Green, UT, USA

I was involved in a violent, jarring collision on June 26, 2014 with an SUV in las vegas, nv. I was rear-ended by a Toyota rav 4. I sustained significant injuries, & my car suffered substantial damage, which resulted in my vehicle being deemed a total loss. The engine automatically shut off & the vehicle airbags did not deploy because the ignition switch moved out of the run position, turning off the engine. The GM provided remedy was not made available until September 2014.

- Las Vegas, NV, USA

Check airbag indicator light appears and "check air bag" appears in driver info center soon after starting driving the vehicle. This occurs every time the vehicle is used, not intermittently.

- Fayetteville, NC, USA

Dashboard knocks.

- Houston, TX, USA

The contact owns a 2009 Chevrolet Impala. The contact stated while driving 30 mph, the steering seized and the vehicle exhibited a loss of engine power. The contact crashed into the guard rail and the front driver's air bag failed to deploy. The contact suffered unknown injuries. A police report was filed. The vehicle was not destroyed. The vehicle was towed to the dealer. The contact received notification of NHTSA campaign number: 14V355000 (electrical system) and believed that it's directly related to the failure. The manufacturer was notified of the issue. The approximate failure mileage was unknown.

- Mountain Green , UT, USA

TL-the contact owns a 2009 Chevrolet Impala. The contact stated that the air bag warning light remained illuminated. The dealer was unable to diagnose the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 50,000.ne

- Palmer, TN, USA

TL-the contact owns a 2009 Chevrolet Impala. The contact stated that while driving approximately 30 mph, the accelerator pedal was depressed but the vehicle failed to respond and the steering wheel became seized causing the vehicle to crash into the rear of another vehicle. The air bags failed to deploy. The police report was filed and no injuries sustained. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 42,000.

- Sycrause, NY, USA

2009 Chevrolet Impala. Consumer writes in regards to recall repair. The consumer stated the recall was performed on September 15, 2014. However, the repair only last for about 10 miles. The dealer stated there was probably something else wrong with the vehicle. The vehicle would not stay in the run position which resulted in loss of engine power.

- Lancaster, OH, USA

Passenger side impact accident. Air bags failed to deploy.

- San Diego, CA, USA

The contact owns a 2009 Chevrolet Impala. While traveling approximately 70 mph, the vehicle drastically decelerated without warning. The contact had to merge to the shoulder as the vehicle continued to slow down. The air bag sensor illuminated intermittently. The vehicle was taken to an independent mechanic. The technician reset the sensors, but the failure recurred. The vehicle was taken to an authorized dealer who stated that the acc sensor, pedal assembly, air bag impact module, and the wiring needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The approximate failure mileage was 85,056.

- Jackson, TN, USA

The contact owns a 2009 Chevrolet Impala lt. The contact stated the driver side air bag warning indicator illuminated intermittently. The problem recurred numerous time. The vehicle was not taken to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was unknown.

- Macon, GA, USA

We purchased a used 2009 Chevy Impala around February 2014. Within a week of driving it we started hearing a loud clicking noise anytime we unlocked the doors or cut on the heat but everything seemed to be working fine so we just dealt with noise. I did look online only to find tons of people with the same problem and I also had multiple friends who said nearly every Impala like mine they had been in made that same noise, wow! seriously? but me being the Chevy lover, I just saw it as a minor issue maybe missed in production but not really a safety hazard. Then a couple of months later that seems to have went away but now it takes about 2 minutes to get the ac to switch from defrost to blowing out of the dash vents. You can still hear it on, but it doesn't actually start blowing for about 2 minutes. Still, not a big deal. Then I was driving about 15mph(near a school) when a low oil pressure power off engine light came on and went off quickly, I pulled over and cut the car off and back on, no more issues. A few days later my service air bag light started coming on randomly, hmm, so if that light is on will my air bags deploy if needed? not sure... then I get alarms that someone in the passenger seat was not buckled in, but there was no one in the passenger seat. Then my car starts cutting off randomly while I'm driving. This morning I backed out of my driveway and it just cut off leaving me in the middle of the street for a few minutes with no way for other cars to get around me.... it would have been terrible if I was pulling out and another car sped around the corner. Then there is a recall notice sent to me stating I should remove everything from my key due to ignition failure recall. I saw on cbs you could request a free loaner vehicle until parts came in but the dealer only offered me a rental at 300/wk.wow, thanks GM for caring about our safety.

- Rossville, GA, USA

Service airbag warning light is on for no reason. I see today that there is an electrical short in the 2014 air bag warning system. I think the problem is bigger.

- Postville, IA, USA

The contact owns a 2009 Chevrolet Impala. The contact stated that the engine failed to start. The vehicle was taken to a dealer. The technician was unable to duplicate the failure. In addition, the contact stated that although the vehicle has never been involved in a crash the air bags had to be replaced a total of eleven times. The vehicle was not repaired. The manufacturer was not notified of the issue. The VIN was not available. The failure mileage was unavailable.

- Aurora , CO, USA

The contact owns a 2009 Chevrolet Impala. The contact stated that while driving at approximately 62 mph, the steering wheel seized and was difficult to turn. As a result, the vehicle crashed into a ditch and the air bags failed to deploy. The contact sustained a seat belt injury that did not require medical attention. In addition, the front seat passenger sustained soreness in the shoulder and a head injury that required medical attention. A police report was filed. The vehicle was towed to a impound lot. The vehicle was destroyed. The manufacturer was notified of the failure and stated that the VIN was included in NHTSA campaign number: 14V355000 (electrical system). The failure mileage was 38,000.

- Sedro Woolley, WA, USA

The contact owns a 2009 Chevrolet Impala. The contact stated the air bag warning indicator was illuminated. The problem has occurred numerous times. The vehicle was taken to an independent mechanic who recommended the replacement of the sensor. The manufacturer was notified and advised the failure was not part of a recall a. the approximate failure mileage was unknown.

- Morgantown, IN, USA

The contact owns a 2009 Chevrolet Impala. While driving approximately 70 mph, someone shot at the contact's vehicle. The contact lost control and crashed the vehicle into a median strip. The air bags failed to deploy. A police report was filed. The contact sustained a shoulder and upper body injuries that required medical attention. The vehicle was taken to an independent mechanic, but the cause of the failure was not determined. The vehicle was not repaired. The contact received a recall notification for NHTSA campaign number: 14V355000 (electrical system); however, the part needed for the repair was unavailable. The manufacturer was not notified. The approximate failure mileage was 41,000.

- Columbia , MO, USA

Reference# [xxx]. as I approached the intersection, another vehicle was turning onto the street I was on. I moved over to make room, as I moved over I had to cross over a clump of snow and ice that had re froze making a rough and bumpy transition. I was about 20 feet from the stop sign. I placed my foot on the brake which was hard and unresponsive. The steering was hard and unresponsive as well. I was driving about 3-5 mph at the time. When I placed my foot on the brake it was unresponsive and it took me into the intersection where I was hit by another vehicle on the drivers side front. My airbag did not deploy. The total damage for my vehicle was $ $5,615.93. We were confused and did not understand why the brakes and the steering did not function and why with this violent of a crash that the airbag did not deploy. After reading the recall notice explaining the ignition recall it made sense that why the failure occurred. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Strafford, MO, USA