really awful
Crashes / Fires:
7 / 0
Injuries / Deaths:
9 / 0
Average Mileage:
30,036 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #18

Mar 012017


  • 0 miles
Notification on dash has been on stating that the airbag deployment system will not deploy. On star has also sent me diagnostic reports stating this is a urgent matter that needs to be fixed

- Baldwin Park, CA, USA

problem #17

Jul 222018


  • 96,000 miles
When driving sudden jerks of extra power then sometimes lower power/ alot of clicking when im not in the car and everytime I open the door or turn off the car. Lighta flicker when rolling the windows up or down and just when they want

- San Antonio, TX, USA

problem #16

Dec 102015


  • miles
Takata recall

- Reese, MI, USA

problem #15

Oct 112017


  • miles
The contact owns a 2012 Chevrolet Impala. Upon starting the vehicle, a ticking noise was heard coming from the passenger side dashboard. Also, the air bag warning indicator illuminated. The vehicle was taken to an independent mechanic for other repairs at that time and the contact had the mechanic inspect the vehicle for the ticking noise. The contact was informed that there were no air bags in the vehicle. The vehicle was not repaired. The vehicle was not taken to a dealer. The contact received a letter from tk holdings, alerting her that takata filed for bankruptcy. The manufacturer was not notified. The VIN and failure mileage were unknown.

- Las Vegas, NV, USA

problem #14

Oct 262017


  • miles
I have A2012 Impala which had almost 60000 miles on it when purchased it. Vehicle now has around 85000 miles on it, have not been in any accidents ever. Recently my air bag light came on displaying that the passenger side air bag is off. I took it into a shop where they provided me with a diagnostic check and was told that is most likely the sensor on passenger seat. After being told this, I took in to dealer ship for immediate assistance reminding you that it is definitely a safety issue if this vehicle is in use without air bags properly working. I know that there is prior recalls for same vehicle, same problem only the recalls were for years 2008-2010. The dealer would not even look at vehicle without charging me almost a 200$ fee to run a diagnostic check on a major known security issue. I further called GM the same day and spoke to two representativeseparate. The first rep was a man, I explained that the air bag front passenger notification came on. He asked if I was in accident, which no, never any accident. He put me on hold then came back and advised me of a recall and he was needing to see what he's going to do for me, put me back on hold just to get another rep, I asked for supervisor.the lady came on and clearly told me the opposite of the man I was just talking to. That no no recall, that I would be responsible for all fees.are you kidding me??they said that upon previous situations, that an air bag sensor would need replacing costing about $1000..clearly there's a faulty, software defect which was previously recalled for my vehicle. GM needs to care that no life should be at risk if in an unsafe Chevy Impala. I refuse to think GM provides unsafe vehicles to anyone. There's way too many complaints of air bag issues with these types of vehicles, god forbid any accidents happen and GM could have prevented the problem and even save a life.

- Baldwin Park, CA, USA

problem #13

Sep 272017


  • 70,000 miles
I own a Chevy Impala that had an ignition switch recall and an airbag recall. The 2012 Chevrolet Impala that I own caused me to have a severe accident that caused me to suffer major injuries because the airbags didn't deploy. NHTSA campaign id: 14V355000 recall date: 2014-06-23 summary this defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors llc (GM) is recalling certain model year 2005-2009 Buick lacrosse, 2006-2011 Buick lucerne, 2000-2005 Cadillac Deville, 2006-2011 Cadillac dts, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. Specs / reviewsfor sale safety 2012 Chevrolet Impala 2012 safety 2012 Chevrolet Impala recalls features rating recalls NHTSA campaign id: 14V355000 recall date: 2014-06-23 summary this defect can affect the safe operation of the airbag system. Consequences if the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash. Remedy GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299. Component affected electrical system:ignition notes General Motors llc

- Oklahoma City, OK, USA

problem #12

Nov 252016


  • 88,800 miles
Takata recall / airbags light came on and started making loud clicking noise where airbags are located

- Augusta, GA, USA

problem #11

Oct 142011


  • 20,000 miles
The contact owns a 2012 Chevrolet Impala. While the vehicle was stationary, the passenger side air bag cover detached from the vehicle. In addition, the rear frame of the vehicle was rusted, the engine leaked transmission oil and fuel, and the brakes malfunctioned. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was 20,000.

- Osceola Mills, PA, USA

problem #10

Apr 222016


  • 50,000 miles
I was hit by another car at intersection near rear door. My car was considered a total (not worth fixing), and I was taken to er hospital by ambulance due to sever neck and shoulder injuries. Released with fracture of neck and fractured right ribs. Not one air bag in front or back released in collision. I knew something was wrong!

- Poplar Bluff, MO, USA

problem #9

Aug 012015

Impala 6-cyl

  • 85,500 miles
The contact owns a 2012 Chevrolet Impala. While operating the vehicle, the air bag sensor light turned off and on. The vehicle was taken to the dealer where it was diagnosed that the SDM module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was invalid. The failure mileage was 85,500. Updated 06/21/16

- Dover, TN, USA

problem #8

Aug 112013


  • 15,100 miles
The contact owns a 2012 Chevrolet Impala. After the vehicle was started, there was an abnormal noise coming from the rear driver side of the vehicle intermittently. In addition, the contact stated that when the front passenger side seat was occupied, the air bag off warning light illuminated. The vehicle was taken to the dealer, but the vehicle was not diagnosed or repaired. In addition, when refueling the vehicle, the fuel sensor failed and fuel spilled out as the mpg malfunction warning light illuminated. The vehicle was taken to a dealer, but the failure was unable to be diagnosed. The manufacturer was notified of the failure. The failure mileage was 15,100.

- Osceola Mills, PA, USA

problem #7

Aug 082014


  • miles
The contact owns a 2012 Chevrolet Impala. The contact stated that while waiting at a traffic light, another vehicle crashed into the passenger side the vehicle. The air bags failed to deploy. A police report was filed. The driver and the front passenger sustained injuries. The vehicle was repaired. The manufacturer was not notified about the failure. The approximate failure mileage was unknown. The VIN was not available.

- Brunswick, GA, USA

problem #6

Sep 252013


  • 41,039 miles
May 2013 I purchased a 2012 Impala fully certified by the Chevy dealer. On 9/25/2013 I was stopped on I-80 due to traffic. A woman traveling 53 mph slammed into me causing me to take out the next 3 cars. I filed an investigation with GM to review the vehicle information (which is how I know how fast she was traveling). The airbag light was on, but no airbags deployed, and the seat belt had restrained me only after I violently bounced off of the steering wheel. When this was reported to GM it was stated that there are three lines of defense in a vehicular accident #1 the body of your vehicle #2 your seat belt #3 airbag deployment. 2/3 lines of defense had failed me. GM had no conclusion after the accident and I received the reports from the engineers. I was traveling fast enough into the car ahead of me for the airbags to have deployed, and the seat belt should have restrained me. Nearly a year later, I am greatful that one line of defense had prevented further injuries, but this is something that I will forever feel the negative impacts of. With recent news investigations into GM's faulty airbag deployment, clearly they can look beyond just the older models of Impala.

- Joliet, IL, USA

problem #5

Jun 282014


  • miles
On June 28,2014 while driving down houston tx beltway. I was involved in an accident where my car hit a cement guard rail and brakes fail as well as no airbags deployed.

- Houston , TX, USA

problem #4

Dec 032013


  • 22,000 miles
Tractor trailer hit a 1/2 school bus which hit us on the drivers side, no air bags went off. Passengers had severe injuries including neck, arms, nerve, hands, shoulder damage.

- Fair Oaks, PA, USA

problem #3

Jul 032013

Impala 6-cyl

  • 33,500 miles
Car was serviced (oil change and tire rotation). Afterwards when driving the car 50-60 mph there is a vibration felt in wheel and in seat. Took back to dealer, had all 4 wheels balanced. Problem still existed. Additionally there is a clunking noise in front end, noticeable at low speeds (10-15mph) when going over small bumps in road; noticeable when A/C and radio turned off. Dealer cannot identify any problem, says its operating as designed, no noise. Frustrating considering these problems were not present at purchase or at 30,000 miles. Additionally the airbag / seatbelt indicator illuminates for passenger seat at random times for no reason. Something as simple as a bottle on the seat will make it illuminate.

- Hudson, FL, USA

problem #2

May 022013

Impala 6-cyl

  • 16,500 miles
While driving on a straight street past an intersection, a car ran the stop sign and hit the right side corner of the passenger door and damaged the right rear wheel causing a 180 spin and sliding into the curb damaging the left wheels and steering doing $10,000 damage. The problem I am writing about is that the airbags did not activate. I have to wonder why and are they going to activate if I have another crash.

- New Whiteland, IN, USA

problem #1

Jun 052012

Impala 6-cyl

  • 2,200 miles
While driving this morning my passenger seat belt warning light was flashing, I was the only one in the car. I had a 20 oz aquafina bottle of water sitting in the passenger seat. The passenger airbag light was illuminated on and car was wanting the seat belt buckled. I have two small children and the thought of the airbag deploying because the seat sensor for the airbag thought there was a person sitting there is very disturbing.

- Knoxville, TN, USA