definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
46,034 miles

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« Read the previous 20 complaints

problem #7

Jun 012005

Suburban 8-cyl

  • Automatic transmission
  • 53,000 miles
I own a 2002 Chevrolet Suburban with a little more than 50,000 miles. I have just had my third set of parking brake shoes installed on my car. The first pair were replaced when the car was under warranty! this car has its own unique parking brake pads and rotor. There must be something wrong with the design of this system, I have never had another car that required the rear brake pads to be replacedthis frequently! if I was every enovlved in an incident where I would have needed the emercency brake(parking), I don't think it would be capable of stopping this vehicle. Y recommondation is that you issue a recall to correct the inherrent defects in the Suburban parking/emergency brake system.

- Belmont, CA, USA

problem #6

Apr 292005

Suburban 8-cyl

  • Automatic transmission
  • 36,000 miles
Park brake failure on my 2002 Suburban. I attempted to have my vehicle inspected and it failed due to the inability of parking brake to hold the vehicle. Investigation on the web shows that this is a wide-spread problem on many Suburban. Although all of the dealerships I spoke with constantly see and repair this problem, GM apparently doesn't consider it a safety issue. Neither warranty nor recalls will cover this defect.

- San Antonio, TX, USA

problem #5

Feb 122005

Suburban 4WD 8-cyl

  • Automatic transmission
  • 45,000 miles
Park brake failure on my 2002 Suburban. Have never used the brake went to engage it and the truck rolled away. Investigation on the web shows that this is a problem on a couple years of Suburban's and GM dealers do not recognize it.

- Novi, MI, USA

problem #4

Dec 012004

Suburban 4WD

  • Automatic transmission
  • 27,000 miles
Failed inspection. The emergency brake was not engaging. Dealership said the back of the rear rotors had rusted out, causing the emergency brake to rust also. Had to replace both rotors and both E-brakes. Only have 27,000 miles on the car. Had just been in for a check-up before coming off warranty. Rotors and E-brakes should not need to be replace with low milage. Have spoken to four other people that have had the same problem.

- Melrose, MA, USA

problem #3

Sep 132004

Suburban 8-cyl

  • 14,172 miles
Defective parking brakes on 2002 Chevrolet Suburban. The engineers had not found a way to repair the problem properly. The parking brake would refuse to release at the wheels. This was an intermittent problem.

- Amarillo, TX, USA

problem #2

Jul 202004


  • miles
This cannot be described as a singular event or failure. It occurs every time I park the vehicle. The emergency brake shoes on my 2002 Chevrolet Suburban wore out prematurely. Virginia state police safety inspection requires an operable emergency brake. The emergency brake will not hold the vehicle. I began noticing this problem about a year ago. I did some research on the internet and found that it is a problem shared by other 2002 Suburban owners, and some customers have had success with GM replacing under warranty. My local dealer acknowledges that the design is flawed allowing the brake shoe to constantly contact the hat rotor surface and wear prematurely. Because it is considered a wear item, however, GM will not replace the shoes and clips. A new clip exists that is supposed to alleviate the problem. I am using July as the incident date as that is when I ordered new brake shoes to correct the problem. I included this complaint on a customer service questionnaire after a recent visit to the dealership, but there was no repsonse by GM.

- Manassas, VA, USA

problem #1

May 172004

Suburban 4WD 8-cyl

  • Automatic transmission
  • 0 miles
The parking brake on my 2002 Chevrolet Suburban seems to have a design flaw. When the brake is set the vehicle will still roll forward in gear. The service advisor I spoke to at team Chevrolet in alpharetta, ga said that he sees the same problem every day. The way he explained it is that the parking brake shoes can rub slightly when the vehicle is underway, and this eventually wears off all the friction material from the shoe and the brake will no longer work. My vehicle has had this problem since it was new, and the dealer said brake parts are not covered under warranty.

- Lilburn, GA, USA