2.7
hardly worth mentioning- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 54,286 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The cheap, weak, plastic parts inside of the handles in the driver side and passenger side armrests have broken and only the flimsy rubbery handle remains but the inside structures have broken to bits and fallen out.
- San Antonio, TX, USA
Dash crack immediately adjacent to passenger side air bag, could cause plastic projectiles during an accident involving air bag deployment.
- Gordon, TX, USA
In less than a month my dash has cracked in multiple places. I am concerned what impact these cracks would have with the proper deployment of my vehicle airbags.
- Winter Haven, FL, USA
My dashboard has cracked above the steering wheel and by the airbag. Upon going on the internet, I have seen hundreds of people with the same cracks I have in the same places.
- Memphis, TN, USA
My vehicle's dash has developed two cracks on top of the instrument panel near the passenger airbag and above the driver's instrument cluster consistent with the many other complaints. Leads to the failure of the dash compromising the safety of passengers should airbags deploy. In an accident, plastic shards are more likely to injure passengers. In no way can this be expected to be normal and it concerns me that our safety could be compromised. This same issue has happened on my 2010 Chevrolet Suburban too.
- El Dorado Hills, CA, USA
Crack dashboard on Suburban. And it continues to crack it would be a hole right in front of the driver seat right above the curve instrument panel.
- Anaheim, CA, USA
My vehicle's dash has developed a crack on top of the instrument panel consistent with the many other complaints. Leads to the failure of the dash compromising the safety of passengers should airbags deploy. In an accident, plastic shards are more likely to injure passengers. The vehicle is always kept in the garage. It is not a commuter vehicle used for work that sits in the sun all day long. It is a vehicle used for traveling. When outside, we have a quality sunshade that is used. I have a ten year old truck and the dash looks perfect. In no way can this be expected to be normal and it concerns me that our safety could be compromised.
- Robstown, TX, USA
Dashboard crack above instrument panel. I noticed my dashboard vibrating while driving. I discovered crack after getting parked. I feel this could be a danger in regards to air bags and unprotected instrument panel.
- Little Elm, TX, USA
I have a crack on the instrument side on dashboard like I have seen several other people have in the exact same spot. The whole dash is brittle and from what ive seen it will start cracking by the airbag system.
- Shelbyville, TN, USA
Vehicle only has 43,000 miles, garage kept and the dashboard is cracking and I am concerned about my safety if the airbags go off. Just noticed the crack and it is growing. Vehicle has never been in an accident.
- Mt. Pleasant, SC, USA
Within the last two months, two cracks have appeared in the dash near the passenger side airbag.
- Wylie, TX, USA
The dashboard has cracked in multiple places
- Clayton, NC, USA
Dashboard crack appeared at around 68,000 miles. No collisions or any other obvious cause. I believe GM has not fixed this issue that has plagued other GM vehicles and I believe GM knows it is faulty because they offered to fix it at half price. I fully expect to see more cracks show up and I'm concerned that an airbag deployment may cause the brittle dash to exolode.I refused the repair because this is an ongoing problem and there is no evidence GM repairs fix the problem long term. This vehicle was certified pre owned by a GM dealer when I purchased it.
- Mobile, AL, USA
This is the third Suburban I have owned in the last 7 years. I have owned a 2008, 2011 and now a 2013. They have all had the same problem. The dash board cracks at the left top corner of the passenger airbag. I am afraid that if the air bag goes off the dash may separate into pieces becoming flying objects. In my current 2013 vehicle the dash has also started to crack on the dash panel on the drivers side.
- Davie, FL, USA
Dashboard: Large cracks developing above instrument cluster and at the right side dashboard airbag location.
- Severna Park, MD, USA
On Jan. 11, 2016. I was sitting in my vehicle on a cvs parking lot when my rear hatch glass exploded. Nothing hit my glass and the surveillance video showed no one around my vehicle when this happened. I was told it could have been from the extreme cold conditions in combination with having the rear defrost on. GM would not warrant this as a defect, and I have seen other instances that this has occurred with other people.
- Indianapolis, IN, USA
The dashboard on my 2013 Suburban, just out of factory warranty with 40K miles, spontaneously cracked while the vehicle was parked. This crack could potentially affect the function and/or safety of the airbag in the case of an accident or deployment. I contacted GM and they claim to know nothing about this issue and deny there is a product defect. I have since found many others online with the same problem, some of whom have filed legal action against GM for the same issue. There is also a facebook page with over 3200 members with the same problem and lack of response from GM in taking responsibility for this obviously defective and potentially dangerous product.
- Spring, TX, USA
- Charlotte, NC, USA