really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

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problem #1

Jul 072004

PT Cruiser

  • Automatic transmission
  • miles
On July 7, 2004, I had an coming out of a parking lot when all of a sudden my steering wheel became very hard to turn and I hit a pole on the right side of my vehicle. When I informed daimler Chrysler of the accident, they had an investigator tow my car to mancari's Chrysler Jeep in crestwood, Illinois on July 15, 2004 to inpect the damages. When finished, the investigator called me and told me that Chrysler would contact me regarding the damages. After the investigator contacted me, I called daimler Chrysler about two times a week asking for a status and would get put on hold for a long time only to be told that my file is still under review. When I asked for a manager, they would tell me no one is available. In addition, I sent emails to get to Chrysler to get a response. One response was about contacting Chrysler financial. I called and spoke to a Mr. Lambert and he gave me an extension on my car payment until September 2004. I told Mr. Lambert I do not feel safe in the PT CRUISER due to my accident and articles that I found. The articles are explaining defects of the PT CRUISER (www.theautochannel.com and www.daimlerchryslervehicleproblems.com). therefore, Mr. Lambert told me that he would review the lemon law to see if I can get a new car. Mr. Lambert has not informed me of a decision about a new car but I have obtained a copy of the lemon law statutes to protect myself. According to magnuson-moss warranty act, I have a right to demand a new vehicle if I find that my current vehicle is defective. As of now, my insurance company is paying to have my car fixed. My car is currently at mancari's Chrysler auto body shop in oak lawn, Illinois. Mancari's has supposedly been fixing my car since the end of July 2004 and they still have my car. Thanksfatimah R. muhammad

- Justice, IL, USA