really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
105,540 miles

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« Read the previous 20 complaints

problem #100

Jan 232017


  • 155,797 miles
The contact owns a 2004 Chrysler Pacifica. While undergoing a routine inspection, the certified mechanic diagnosed that the engine cradle and subframe were rotted. The mechanic diagnosed that the cradle and subframe needed to be replaced; however, the vehicle was not repaired. The manufacturer was made aware of the failure and stated that the vehicle was not included in a recall. The approximate failure mileage was 155,797.

- East Peoria, IL, USA

problem #99

Dec 262016


  • 140,000 miles
The contact owns a 2004 Chrysler Pacifica. The stated that while stationary, the sub-frame of the vehicle deteriorated with rust and had a huge hole in it. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 140,000.

- Bellaire, MI, USA

problem #98

May 252015


  • 120,000 miles
The front engine cradle part of the frame is almost completely rusted through. This is the identical rust claimed under the Chrysler Pacifica rusted engine cradle lawsuit that was filed in the United States district court for the southern district of Ohio-eastern division - holland, jr. Et al V. fca us llc. This is also the same rust covered in the Chrysler tsb bulletins.

- Steilacoom, WA, USA

problem #97

Oct 302016


  • 180,000 miles
Rotted out sub frame seems to be very common and expensive fix due to being poorly built. Can't get other necessary repairs until sub frame is replaced because if it is moved it will completely crack in half!

- Milwaukee, WI, USA

problem #96

Nov 012016


  • 120,000 miles
The contact owns a 2004 Chrysler Pacifica. The contact stated that the subframe was rusted. The vehicle was taken to the mechanic who diagnosed that the subframe needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 120,000.

- Gahanna, OH, USA

problem #95

Oct 172016


  • 165,000 miles
Sub frame under engine rotting, won't pass state inspection

- Easton, PA, USA

problem #94

Oct 202016


  • 234,000 miles
The contact owns a 2004 Chrysler Pacifica. The contact observed a loud abnormal noise from the front end of the vehicle. The contact observed under the vehicle that the subframe was rusted along the engine cradle. The contact stated that he was an independent mechanic. The manufacturer was not made aware of the failure. The failure mileage was approximately 234,000.

- Hastings, NE, USA

problem #93

Sep 102016


  • 175,000 miles
Engine cradle rusted out. Unsafe to drive. Mechanic quoted $4200 to fix. Possibility of engine and transmission falling out of car.

- Oelwein, IA, USA

problem #92

Aug 062016


  • miles
The engine cradle has rusted to a point that it is dangerous to drive this vehicle. It's a good running car with only 105000 miles with nothing else wrong.

- Des Plaines, IL, USA

problem #91

Jan 132013


  • miles
Sub-frame (engine cradle) corroded and rotted, engine and transmission metal support structures are severely weakened by rust through sub body framing. Chrysler is aware of the problem and has issued a very limited recall which excludes many of the cars directly affected in this model/year. When I contacted Chrysler I was told that my VIN# was excluded. The basis and rationale for the exclusion were capricious and arbitrary, (ie.) production date.

- Somerset, NJ, USA

problem #90

Jul 112016


  • 146,125 miles
Took Pacifica into the service shop for a routine check of the air conditioning not working. Upon putting the car onto the car rack, the mechanic discovered that the sub frame under the car and under the engine, was seriously rusted and has a large crack. He advised that the car can either be fixed by welding another frame for $1500 or to get rid of the car as it is unsafe to drive. We have 2 kids and with all the driving around town we do, this car should be fixed by Chrysler given the recent history of issues that were brought up a couple of years ago.

- Menomonee Falls, WI, USA

problem #89

May 152015


  • 126,000 miles
The contact owns a 2004 Chrysler Pacifica. While the vehicle was being serviced for routine maintenance at an independent mechanic, the contact was informed that the subframe of the vehicle was severely corroded. The contact was informed that the vehicle was unsafe and should not be driven. The vehicle was not taken to the dealer to be diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 126,000.

- Plano, IL, USA

problem #88

May 172016


  • 168,300 miles
Front frame separated from chassis. We had the sub frame replaced on June 18th 2014 at 151178 miles now on May 17th 2016 at 168326 miles the subframe has separated from the body of the car. I am very lucky this happened at a low rate of speed 25 mph on my street and not on the highway. I had the car towed to the dealer how sold us the car and who has done all the work on it from new. I was advised the repair from 2014 is our of warranty. I had the car repaired by a 3rd party after the dealer told us the repair could not be done. When the car was being repaired I was advised by the shop the dealer repair was missing key parts. After looking at the repair invoice one of the five parts need for the repair was not listed on the invoice lower rebound plate.

- Timonium, MD, USA

problem #87

Jul 012016

Pacifica 6-cyl

  • 100,000 miles
In April 2016 I had the brakes replaced on my car, while at the repair shop they noticed the engine cradle was rusted. I was told that the motor could fall out but the repair should be covered by Chrysler. I called the dealer and was told it was not covered, I continued to look online and found a number to call for recalls. I called on July 1st and was told it was built 3 days out of warranty but he would see what he could do and would call me back. On July 6th after I made numerous phone calls I was told they are unwilling to help me. I asked to speak to a supervisor but was told they couldn't transfer calls but one will call be back. I still have not received a phone call nor do I expect any help from them. I do question how they can put a time limit on a warranty when they failed to undercoat my car properly even if it was 3 days out of their time frame. I also don't understand why I wasn't notified of the problem even if they will no fix it as it can cause an accident! if you are able to help me in anyway I would appreciate it, I truly do not know what to do at this point because I am unable to pay for the repair! thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Copley, OH, USA

problem #86

Jun 102016


  • 112,067 miles
We took our very well maintained 2004 Chrysler Pacifica into the mechanic to replace the shocks (thinking that might be the cluncking noise we heard) and he called us and told us the car's engine frame was completely rotted out and the car was horribly unsafe to drive and didn't want us to even drive it home. He told us the frame replacement would be in the range of $4,000 to $5,000. Our car was in otherwise perfect condition and perfectly maintained (I have the records to prove it). My husband called Chrysler to complain about the situation and was basically told to take a hike by a customer service rep there named "leah" and wouldn't put us in contact with any superiors, etc. No notice from Chrysler about this horrible/deadly issues whatsoever. I've been driving our child around in this car with all of his friends, on the highways all around chicagoland. This is a vehicle that is purchased by families with children. How in the world can Chrysler think it's ok to not warn people they are driving around a time bomb that could kill their entire family and possible everyone driving around them. We had to run out and immediately buy a new vehicle without being able to sell the Pacifica. This is a total nightmare for our family. I can only be grateful something much worse didn't happen and our mechanic probably saved our lives. This car needs to be recalled immediately!!!!

- Brookfield, IL, USA

problem #85

Apr 092016


  • 133,000 miles
The contact owns a 2004 Chrysler Pacifica. The contact stated that the vehicle was taken to a mechanic for an oil change and was informed that the subframe was badly rusted. The vehicle was not included in a recall. The failure mileage was approximately 133,000.

- Hastings, MI, USA

problem #84

May 172016


  • 167,500 miles
I had the sub frame replaced due to rust. Last week the sub frame fell off the car, the isolators busshings failed and pulled thru and the frame dropped. The frame was replaced 17,000 miles ago. I pulled the invoice and looked at the list of parts replaced then, I looked at the parts schematic on the Chrysler web-site. It appears when the repair was done the isolator. Cradle, crossmember. Lower rebound plate, was not replaced. After looking under the car I do not find this part. The frame failed when my wife was driving the car, she was driving on a residential road at about 25 mph.

- Timonium, MD, USA

problem #83

May 062016


  • 140,000 miles
The Pacifica became nearly impossible to steer. The engine cradle has failed due to premature corrosion or material failure. Due to this failure, the bolts and bushings holding the rear of the engine cradle have fallen thru and the rear of the engine cradle is inches from the ground causing the engine to no longer be supported. This makes the car impossible to steer because the driveline angle is changed. Engine resting on the rack and pinion damages this device also. Vehicle is not drive able. Cost estimate from local Chrysler dealer is over 4000$

- Pasco, WA, USA

problem #82

Aug 102015

Pacifica 6-cyl

  • 85,000 miles
Took our 2004 Pacifica in today for an alignment to fix the shaking when the car is driven on the highway and was told that an alignment would be a waste of money due to the rusted out frame under the car. Hadn't heard a single word about this issue until today. We've had this car since 2005, bought with 12, 000 miles on it and now it has 85, 000. Still not bad for a car that is 11 years old and the body and interior are in very good shape. Now what to do?!!! thank you Firestone for being honest and not charging us for your time. (can I mention that the car has been in for repairs about a year ago for another issue to a Chrysler dealership and not a word was spoken about this!!!) the engine mounts, K-frame is badly rusted to the point the suspension is out of alignment and cannot be adjusted. The car is unsafe to drive.

- Solon, OH, USA

problem #81

Mar 092016


  • 98,000 miles
The contact owns a 2004 Chrysler Pacifica. After the vehicle was taken to be inspected by an independent mechanic, the technician observed that the subframe was fractured and deteriorating. The vehicle was taken to a dealer where it was confirmed that the subframe was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 98,000.

- Levittown, PA, USA

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