hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
100,234 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2004 Chrysler Pacifica:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #18

Jun 252013

Pacifica 6-cyl

  • 82,000 miles
I bought this 2004 Pacifica from a dealer about a month ago. Took it to the shop to get my shocks looked at and they told me they wouldn't do any work on it because the sub frame was rotted so badly they advised me not to drive or put any money into the vehicle because it is a safety issue. Also there is clicking coming from the steering wheel when you turn left or right. And also a week after I purchased the vehicle the blower motor resister is bad.

- University Hts., OH, USA

problem #17

Jun 192013

Pacifica 6-cyl

  • 53,109 miles
Dealer service department claimed that the subframe is rotting and needs replacement (@$1890 + tax). This problem has been reported by consumers numerous times. Chrysler will cover the costs for some cars -- those built in windsor, Ontario from 2/23/2004 through 3/31/2004, but my vehicle was built in windsor on 6/2/2003 and so is not covered.

- Fort Washington, PA, USA

problem #16

May 112013

Pacifica 6-cyl

  • 136,822 miles
I took my Pacifica for a front end alignment to get the news that my subframe is rusted through and that the car was unsafe to drive. I then called Chrysler to act upon a parts extended warranty that was to cover this issue, come to find out my VIN number does not qualify for this warranty, my car was made 3 months before the warranty was issued for this make and model. My question is.... if they know that the subframe is bad on this make and model why doesn't every 04/05 fall under this warranty? there is something wrong with this logic. The subframe is bad and Chrysler needs to back up there faulty product. We love this car and hoped to have it around for a long time, but now it is an accident waiting to happen. I"M like most american's these days and cant afford to pay 1200 dollars out of pocket to have this dangerous problem fixed. Shame on you Chrysler for making an american made product unsafe, you should know better and stand by your product and your consumer by fixing these unsafe vehicles transporting families all over the roads. I hope the next time we post here it will be to say that Chrysler stood behind their brand and took care of their customers the way other manufactures would.

- Middletown, OH, USA

problem #15

May 092013

Pacifica 6-cyl

  • 106,793 miles
When I got my wheels fixed I was looking on the my car and me and the mechanic noticed that the subframe was rusty he told me that it was unsafe to drive my car cause my engine can fall out any minutes. When I was doing some research I discovered dad is his own common problem with Chrysler Pacificas. To my knowledge this should not happen with a car from 2004 so I'm writing this complaints because I think Chrysler is responsible for replacing the subframe. This repairis going to cost me at least a thousand dollars no I don't have that money and I'm paying on the car so please can you tell me what's I can do. Girls I know if I'm not the first one who is complaining about this. My email is [xxx] thank you for your time information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Toledo, OH, USA

problem #14

Apr 062013

Pacifica 6-cyl

  • 120,000 miles
We have just found out the sub frame of our 2004 Pacifica is severely rusted out. It only has 120,000 miles on it and it only 9 years old! there is no rust whatsoever on the body of the car but underneath is completely corroded. This is a huge safety hazard and from what I read it's not uncommon. Chrysler has only issued an extended warranty for the subframe for a 30 day period of production but apparently it's more then just the ones made in that month! Chrysler says to keep the receipts in case the have a recall but what gets me is why is there no recall yet!?! this is not normal wear and tear and again it's extremely dangerous. They must of skipped a coat of protectant or something went wrong because it's not coincidence that thousands of other people have the same problem with the 2004 / 2005 year. You purchase a vehicle trusting to put your families live in it and make it from point a to B. but the subframe it the life line of the vehicle and for Chrysler to still not issue a recall on this is pretty irresponsible on their part! one of the even scarier things is that others that are not aware of the problem are out there driving their vehicles on the road and could be a hazard for others!

- Orrville, OH, USA

problem #13

Feb 272013

Pacifica 6-cyl

  • 93,900 miles
My mechanic called to my attention that the sub-frame on my 2004 Chrysler Pacifica had rusted through and developed cracks adjacent to the rusted area. I was advised that the vehicle was unsafe and that the sub-frame required replacement. The local Chrysler dealer was unaware of any recall, but checking the internet I found this condition to have occurred to numerous other Pacificas. I contacted Chrysler customer service who informed me that an extended warranty had been issued for 2004-2005 Chrysler Pacifica produced during a specific time period and originally licensed in "snow states". the warranty covers sub-frame replacement up to 10 years and 150,000 miles. Unfortunately my vehicle was produced a few months prior to the warranty coverage period. It is quite unlikely that the sub-frame was produced satisfactorily and then it became substandard - especially since the earlier production on my vehicle has rusted through. It is shameful and irresponsible that a company with as much history and engineering capabilities has designed and manufactured a vehicle that becomes unsafe in less than 10 years or 100,000 miles. If they are not accepting liability to replace this inferior part they should at least have the decency to have contacted owners to make them aware that there is a 'potential for the sub-frame to have rusted to a condition that presents a safety hazard.'

- Glen Carbon, IL, USA

problem #12

Jan 312013

Pacifica 6-cyl

  • 146,108 miles
Took car to dealer for routine maintenance. Dealer said that the car is unsafe to drive and that the engine subframe was corroded. After an internet search found that this is a known and common problem and that apparently the part was recalled in Canada. When I spoke with Chrysler, they said that they would not provide any support, and that had I "reported the problem when it started" they would have repaired it under warranty. I have had the car regularly serviced at the dealer. As a consumer I have no way of knowing if the engine subframe is corroded. However, a dealer who is maintaining the car should have been able to do so. In any event, the car is unsafe to drive, I am expected to pay a significant sum, and this problem is pervasive. The dealer told me a similar car came this past week with an identical problem.

- Newton, MA, USA

problem #11

Dec 032012

Pacifica 6-cyl

  • 77,000 miles
The subframe of the car is rusting terribly. I have been advised that it will become a hazard to drive the car in the future. We were advised to replace the subframe for safety purpose. I researched this online and found that this is a common problem with this year, make and model. I have never encountered this problem before with any other vehicle I have owned. I have always maintained our vehicles and have owned vehicles longer than this. This vehicle has not been subjected to harsh conditions and should not be showing this level of destructive rust. We ask the NHTSA to look into this matter and to issue a recall on this vehicle to have these parts replaced for safety purposes. I believe that Chrysler is not altering the public to this very strong potential safety issue which I am afraid will cause harm or potential death if the frame on these vehicles gives out. A quick glance on google and one can readily find that this issue is a very large one indeed. We ask for your help in protecting us. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Newtown , PA, USA

problem #10

Oct 012012


  • 80,000 miles
I purchased this vehicle used with very low mileage. It is in great condition until I started hearing a noise in the front end. I took into the garage to have new tires and brakes put on it. When the mechanic put it on the rack, he said that the frame was rusted through. So, instead of new tires and brakes I now need a new frame. I am just thankful that I was not driving while this happen. I was wondering if this problem as affected other owners also.

- Thorpe, WV, USA

problem #9

Sep 072012

Pacifica 6-cyl

  • 67,814 miles
Noticed a lot of rust on frame at front of vehicle. Body shop confirmed that the engine cradle was badly rusted and has to be replaced. Car is past the extended warranty of 7/75,000. This is way too much damage for a car with 67,000 miles.

- Braintree, MA, USA

problem #8

Aug 282012


  • 130,000 miles
My mechanic has advised that my car has a rusted subframe, parts of which have rusted through. It is due for inspection by the end of the month, and I have been advised that it is rusted bad enough to fail inspection. I need this vehicle, and have taken great care of it. I changed the timing belt last year, and have kept it in a garage. I cannot afford to purchase another vehicle or replace the subframe. This is not normal rusting. My local Chrysler dealers, naturally, have told me that the car has too many miles and is no longer under warranty. I have done my research on this. Chrysler has been replacing subframes in some Pacificas, particularly Canada. There is a problem with this model; the metal was not properly coated or something. It is time for Chrysler to issue a recall and replace these subframes. When vehicles rust, it should not start in the subframe. I am a single mother; I need this car to drive to work and for family use. My kids and I are not safe in it, and if it can't pass inspection I will be without a vehicle!

- Beacon, NY, USA

problem #7

Aug 152012

Pacifica 6-cyl

  • 119,792 miles
My car repair shop noticed the subframe on my 2004 Pacifica as rusted through enough that the shop's owner could get a finger through the rust hole. He said the Pacifica would be adequate for the vacation I am about to take, but also said this issue should be handled "within the next year" or the suspension system would fail. He also added I should file this complaint as a potential recall action, as it was not on the current list. For the record, northern Virginia (near Washington DC) does get snow and ice, and does treat its roads when that happens. Btw, I tried to file this complaint last night, but your system was doing maintenance when I tried to send it to you. I don't think this went through last night, but....

- Oak Hill, VA, USA

problem #6

Jul 092012

Pacifica 6-cyl

  • 60,000 miles
Took car to the shop for routine schedule maintenance. The mechanic said that the subframe was severely damaged by rust and recommended replacing it as soon as possible. He stated that is very dangerous driving a car in this condition. I googled " Pacifica subfame rust" and find out that this issue is huge. The mechanic said that this deterioration is not normal. There should be a recall campaign to make Chrysler aware of this problem.

- Fairfax, VA, USA

problem #5

May 122012

Pacifica 6-cyl

  • 127,000 miles
In going to mechanic to get oil change. I was notified that subframe was rusted out and car is very dangerous to be driven. I have yet to contact dealership but on doing a search on line I found this to be a major issue with this car. I live in the suburbs of Chicago.

- Highland Park, IL, USA

problem #4

Feb 082012


  • miles
I took my care into the sear auto center in annapolis, md for a tune up and also asked them to check for the knocking noise under my hood as is was affecting my steering and making the car hard to steer when going around curves. I was told that the front end suspension needed to be replaced badly as the parts were severely rusted. I was also told that I would have to leave the car at the facility overnight as they were having problems removing the old parts due to heavy corrosion on the old parts and it would take more time to get the parts off and replace then with new parts. In December of 2011, I purchsed new tires and was also told that I needed to purchse new wheels because the current wheels on the vehicle were starting to rust. In September, I had my brake pads replaced and was also told that I needed new rotors because those were also rusting. I do not live in a flood zone, nor have I ever had my car in a flood. I was made aware of a recall by Chrysler yesterday of its 2004-2005 Jeep brand due to corrosion and wanted to submit this as there may also me Chrysler such as mine that have had corrosion issues from normal usage. A few years ago, I also had to have the rear differential serviced due to a leak and this may have also been due to corrosion.

- Upper Marlboro, MD, USA

problem #3

Oct 122011


  • miles
85,000 miles on a well maintained vehicle. Noticed noise in chassis especially turning and over bumps. Rear crossmember (part of engine cradle) rusted through on both sides and nearly broken free from left and right frame rails. Contacted Chrysler only to learn that "select 2002 and 2003 Pacifica models in high corrosion areas" have extended warranty (up to 150,000 miles) for this exact issue. Unfortunately Chrysler will not cover 2004 models!!! very expensive to repair! sad that Chrysler will not stand behind their vehicles.... especially since they obviously know it's an issue!

- West Salem, OH, USA

problem #2

Oct 252011


  • 75,000 miles
Vehicle was taken in to dealer due to excessive noise when brakes are applied hard for sudden stops. Were told that the subframe in the front of the car is rusted out and will cost about $3,000 to repair. Car is garage-kept and washed regularly, and only has 75,000 miles.

- Harrison City, PA, USA

problem #1

May 042009


  • 62,000 miles
The contact owns a 2004 Chrysler Pacifica. The contact took her vehicle to the dealer because the steering wheel shakes while driving 65 mph. In addition, a nail was found in the tire. The dealer stated that inner tie rods and tire balancing were needed. They further stated that the engine cradle was corroded. The dealer took pictures to send to the manufacturer so they could be advised on how to proceed. The contact is currently waiting on a return phone call from the manufacturer. The failure mileage was 62,000.

- South Euclid, OH, USA