really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
15,970 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #9

Aug 312007


  • 41,000 miles
While driving on the interstate 500 miles away from home the transaxle in my 2004 Chrysler Pacifica broke. When it was towed to a Chrysler dealership I was told that it would be sometime until they could obtain a new transaxle as there is a "global back order of them". that in itself should tell the nhts something. Since I was 500 miles away from home, labor day weekend and no rental cars available, and no parts available, my only option was to trade a broke down car in on a new one. I will never ever drive another Pacifica. It is clear to me now, why they have all the safety features in the Pacifica, you will need it when the tractor trailer that is behind you, runs you over when the transaxle breaks.

- Mercersburg, PA, USA

problem #8

Jan 222007

Pacifica 6-cyl

  • Automatic transmission
  • 52,000 miles
When driving at highway speeds or slower, when slowing down car would shake bad, took to dealer, said bad tires. Replaced tires keep doing it, back to dealer 3 weeks later left tire rod was bad. Dealer replaced brakes, rotors at 25,000 miles, we now have 53,000 when rod goes out. Help also transmission problems resulting in loose bolts in front axles loud clunk back again.

- Greendale, IN, USA

problem #7

Dec 072006


  • miles
Front trans bracket broke. Asked chyrsler to do something. They expedite part through service/parts at dealership. Told 3 month wait with no definite delivery. No part available due to backlog. Ten customers waiting for part in United States. Believe this is a defective part and safety defective part. Transmission/ engine can come apart while vehicle is moving.

- Richton Park, IL, USA

problem #6

Jun 212006

Pacifica 6-cyl

  • Automatic transmission
  • 17,334 miles
The Chrysler Pacifica 2004 is an extremely dangerous vehicle. The car stalled three times on me on the highway where I nearly got into an accident. Another time, the right axle came off and the car rolled down a hill and nearly hit a woman. I could have killed people many times with the Pacifica since it is an extremely dangerous vehicle to drive. I found out that many people have these exact same issues. Please do something about it before it gets too late. Thank you.

- New York City, NY, USA

problem #5

Nov 052004

Pacifica 6-cyl

  • Automatic transmission
  • 4,800 miles
On Wednesday I had heard a noise from under my hood, I figured I would bring it up when I brought my car in next week for an oil change. On Friday I was driving in a parking garage (which I have done hundreds of other times) when my car hit a column at the top of the turn. It was a hard left turn, at 5-7 mph. The results over $12,000 of damage! the axle was ripped out of the transmission along with many other broken parts. Basically my front left tire was hanging like a loose tooth. All the broken parts were pushed to just under my pedals.the appraiser said that if this happened at higher speeds it would have broken my legs. All parts were replaced (through my insurance) but now I have a new car that I do not feel safe in. At the time the car had 4,800 miles on it. After reading cases like 10096021 and 10087837, did I have a defect" is it a good thing that it did not happen on a highway"

- Westerly, RI, USA

problem #4

Oct 182004

Pacifica 6-cyl

  • Automatic transmission
  • 20,100 miles
2004 Chrysler Pacifica - purchased river oaks Chrysler houston:1) I have had on-going minor problems with this vechicle since I purchased it. These problems have required for me to take the car in to the river oaks Chrysler service department on a regular basis during the past year (lemon?). 2) yesterday October 18, I experienced one of the worst problems with this car. I was leaving my neighborhood and was at a stop sign. I started to make a left turn when I heard a loud noise as if metal was breaking and cracking. The car started to shake violently. I had to grab onto the steering wheel very hard to control it. I had trouble steering it as the wheels did not seem to want to move. I was able to pull it to the side and get assistance (I feel fortunate that it did not happen on the hgway, as the consequences would probably not have been good). The car has 20,000 miles. I do not travel far as I am a stay home mom and most of my driving is doing errands and taking my kids to school. The car was towed to river oaks, Chrysler in houston where the car is sitting in their service department. The latest I heard was that the axle broke. My concern is that this is a 1 year old car and it had a major failure such as this one. So many things have gone wrong with this vechicle that I find it unreliable and unsafe and I hate for something like this to happen to someone else. Thank you for your attention to this matter. Leesbeth silva.

- Sugar Land, TX, USA

problem #3

Nov 172003


  • Automatic transmission
  • miles
Consumer heard heavy clicking noise, especially when turning the corner. Vehicle was in the shop three times due to cv joints/left front hub, and problems associated with the axle. The problems were not yet corrected.

- Lititz, PA, USA

problem #2

Oct 202003

Pacifica 6-cyl

  • Automatic transmission
  • 4,000 miles
There is a continuous popping noise when the steering wheel is fully turned either to the left or right. Dealership replaced both front axles, axle clip, and did some modification, but the noise still persists.

- Atlanta, GA, USA

problem #1

Feb 132004

Pacifica 6-cyl

  • Automatic transmission
  • 4,500 miles
Vibration in the front end when turning, either a left U-turn or a right turn at a intersection or similar 90 degree turn. The problem appears to come from the right side (passenger side) of the vehicle. Took to the dealer on 2/13/04 and the technician was unable to pinpoint the problem.

- Jacksonville, FL, USA