5.2

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
18,560 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #17

Dec 072017

Pacifica

  • 50 miles
When trying to fill my gas tank the pump keeps shutting off. It takes a long time to fill my tank or to know when it is truly full. I asked the dealership about it and they told me there is a problem with the venting and that I need to turn the fuel nozzel 90 degrees when pumping fuel. This works sometimes but I donxt find it acceptable. I shouldn't have problems filling my gas tank.

- Crystal Lake, IL, USA

problem #16

Jan 062018

Pacifica

  • 11,000 miles
Vehicle engine and electrical system shut down while driving 35 mph in traffic. Total looks of power steering also occurred. Our family with small children also were in the car. This could have been much worse if it occurred at highway speeds on a busier road. Once stopped the dash alerted us to shift to park to restart vehicle. We did but car would not start. No attempt to turn over at all. Put flashers on and parts of dash, uconnect screen and interior lights flashed also. Car has 10,000 miles only and has been relatively trouble free to this point. I see many like complaints on this website and in online forums. To date it seems reading feedback from others affected, even after multiple occurrences and trips to the dealership, Chrysler has not identified a root cause or been able to permanently resolve the issue. This is a huge safety issue and we will not drive this car again without a definite resolution.

- Mount Laurel, NJ, USA

problem #15

Dec 212017

Pacifica

  • 2,700 miles
I have two occasions where my vehicle stalled. 1. I was driving at 40 mph on the highway and everything went dead, I coasted to a stop on the side and was able to put it in park and restart. The second time I was stopped at a light on a side street, and started to go from a stop to a left turn and the vehicle start to go and suddenly went dead. I put it in park and restarted. No engine lights, nothing to tell me where the problem was. I am taking it in for service.

- Plainfield, IL, USA

problem #14

Nov 132017

Pacifica

  • 8,000 miles
Vehicle lost motive power while attempting to excelerate from a stop on a city street. Vehicle was restarted but loud clunking noise and violent shaking came from engine compartment. Vehicle was towed and has been at the local dealer since with little communication about a prognosis or permanent fix.

- Claremont, CA, USA

problem #13

Dec 082017

Pacifica

  • 11,328 miles
Car shut off during driving and told me to shift into park and then restarted and took off fast for a few feet

- Lakewood Ranch, FL, USA

problem #12

Dec 062017

Pacifica 6-cyl

  • 38,500 miles
I was driving in a neighborhood area approaching my community service event at a boys and girls club. Searching for street parking, I was about to slow down releasing my accelerator pedal and suddenly the car stalls. I safely steer to the right and make a stop in attempt to move out of the way in a busy street. The screen on my car instructs me to put my gear back to park in order to continue, I shift it to park as it says on the screen and the screen instruction remains the same. The start button light is indicating that my car is still on so I shift my gear to drive and stepped on my accelerator pedal. The engine revs, but it does not move. I put my gear back to park and pushed the button to turn the engine off. Then I push the start button again to turn it back on. This time I shift it to drive and I am finally able to drive forward. I was stuck in the stalled position for a few minutes in a panic trying to figure out what was going on. Imagine if this happened on a freeway or a very busy major street. It would be very dangerous to me and my family as well as other drivers around. I demand a safety recall for the safety of my family and others. Updated 8/16/18

- Corona, CA, USA

problem #11

Dec 042017

Pacifica

  • 2,200 miles
I was driving on the highway with congested traffic at around 10mph. Without any prior alert, the engine shut off by itself and the vehicle lost its power. I had to turn the transmission to P from D and restart the vehicle.

- La Canada Flintridge, CA, USA

problem #10

Aug 102017

Pacifica

  • 13,000 miles
My car on occasion had been feeling like it was cutting out, I thought I got some bad gas so I switched stations and noticed it less. Then about a month later, it just turned off in route. I was at a four way stop accelerated to go and it started out, I made it into the middle of the intersection and the car turned off. It gave a notice by steering column that it needs to be in park to start engine or something. It did it with about 13,000 miles on it. I was able to start the van after I put it in park with foot on brake and continue on. It happened so fast I was not sure what went wrong? now I read that many have had this happen as well. I am fearful now it will happen when I am going higher speeds, etc. This needs to be fixed!

- Florence, OR, USA

problem #9

Nov 122017

Pacifica

  • 2,100 miles
While stopped at a traffic light, the ess feature of the vehicle typically stops the engine to reduce CO2 emissions and supposedly save on gas. As soon as I release the brakes, the engine re-starts and off I go. However, in this instance, after I let go of the brakes, the vehicle began rolling backwards, which caused me to step on the brakes right away or I would have hit the car behind me. I let go of the brakes again, then the engine restarted as usual. This is very concerning and a potential safety issue.

- Ocoee, FL, USA

problem #8

Sep 232017

Pacifica 6-cyl

  • 5,000 miles
My wife was driving the car in stop and go traffic on the highway when it stalled out. She lost all power steering and power braking. She had to stop the car completely and put it in park before being able to restart. The problem kept recurring and she was only able to go a short distance each time. Luckily she was able to nurse the car off the highway and onto a side street to park it. I went back to the car the following week after it was parked and had the same problem only it seemed even worse. I would start the car, it would drive only a few feet and shut down completely. This happened repeatedly (maybe 5 times) until I decided to park it and call Chrysler. Called Chrysler and they said it had to be towed to the nearest dealer. It was picked up about 3 hours later. They called me about 3 days later and told me that the gas tank had been overfilled and it caused something to malfunction. This seems very hard to believe would be the cause of such a catastrophic failure. They said they needed to replace the fuel tank. About 2 weeks later, they had replaced the fuel tank, canister, valve, fuel cover and fuel module. I picked the car up and had no incidents driving home. That said, I am scared to drive this car or put my family in this car - particularly on the highway. I want Chrysler to buy this car back from me. I don?T want to be scared driving it every day...updated 11/07/17 updated 11/13/2017 updated 8/30/18

- Old Saybrook, CT, USA

problem #7

Oct 032017

Pacifica

  • 3,800 miles
My wife was driving on a city highway at a normal rate of speed during rush hour and the vehicle's engine suddenly shut off and the vehicle abruptly slowed. The dash board then showed a message that read "shift to P to start." Thankfully she was able to steer the car to the shoulder without being hit by another driver. As soon as the car came to a full stop she was able to turn the electronic shifter to park and restart the car.

- Chicago, IL, USA

problem #6

Aug 182017

Pacifica

  • 17,000 miles
The vehicle suddenly appeared to shift into neutral, while still in "drive", going approximately 40 mph. The accelerator was completely unresponsive and driver was unable to shift into another gear. The vehicle repeatedly said "not in park" while in park, showed the reverse camera while in drive, and would not accelerate when in drive. Fortunately the driver noticed the check engine light had come on and was pulling into a gas station when the unresponsive accelerator occurred, otherwise a collision would most definitely have happened..updated 10/25/17

- Mint Hill, NC, USA

problem #5

Jul 242017

Pacifica 6-cyl

  • miles
Fca stated that the their T34 recall campaign (NHTSA recall #17V-371) was scheduled to start "on or about July 24, 2017." July 24, 2017 has come and gone with no updates from fca to owners on the proposed fix or schedule for parts availability. The recall letter has not yet been posted to the fca website. The link to the associated pdf for recall T34 results in a "page not found" error. Their customer service line has no further information. Their dealers have no further information. Fca is not addressing this recall with an appropriate level of urgency, given that it was issued on June 7. in the meantime, the safety defect continues to exist with no timeline for resolution. As fca states, "a loss of motive power could cause a crash without warning."...updated 11/06/17 updated 11/09/2017

- Port Huron, MI, USA

problem #4

Jul 192017

Pacifica 6-cyl

  • 170 miles
The van has less than 200 miles in it when it stated stalling. It now has 205 miles, and it has stalled(engine stopped) 5 times already. This occured when decelerating or when fully stopped with the gears still in drive. The engine will stop and a message on the dashboard to put the vehicle in park to start will appear. Restarting the engine is normal with no issues....updated 11/06/17 updated 11/09/2017

- Rockville, MD, USA

problem #3

Jun 282017

Pacifica 6-cyl

  • 1,200 miles
Windows roll down by themselves vehicle in park. One time vehicle places self in park when braking pulling into a parking lot. One occurrence, vehicle placed self in park and died in stop and go traffic on interstate. Heated seats wired backward.....updated 11/03/17 updated 11/09/2017

- Wright City, MO, USA

problem #2

May 132017

Pacifica

  • 15 miles
Had the car for 23 hours. Less than 5000 miles. After pulling the car to the end of the driveway and 3/4 of the way into our road it began to shake violently, so much so that one of our daughters burst in to tears (the one that never cries). The shaking lasted some time, along with grinding noises. The car flashed a dozen different codes as well as indicating that the parking break was not available. The van was completely dead in the road with five children inside and cars having to swerve around to make it through the nearly blocked road. The van would not respond to restarting in any way. We quickly tried to remove all five kids as safely as possible. After calling our dealership they told us we needed to call Chrysler service and towing. After waiting over an hour, with the car in the middle of the road, the tow truck arrived. The tow truck driver was able to replicate the violent shaking and stated that someone "really screwed something up with this van." He could not put the van in neutral because of the malfunctions and had to use slides to get it on top of the tow truck. We had been heading to the freeway and I can only imagine what would have happened to our family if this had died on the freeway with an 18 wheeler behind us. We easily could have all been killed. Where we live, the large trucks fill the freeway and from other stories we've been reading about failure of Chrysler Pacifica hybrids (and there are a lot of them) vans are dying in the middle of roads; a potentially deadly problem. Chrysler dealership has no idea what's wrong or how to fix it. Corporate is not returning calls

- Spokane, WA, USA

problem #1

May 222017

Pacifica

  • 4,500 miles
While driving on a busy street, my 2017 Chrysler Pacifica suddenly lost the ability to accelerate. I was in an intersection pumping the gas pedal with nothing happening. The warning message on the dash read "shift vehicle to park" (or similar). I coasted to a stop with cars nearly missing me, shifted to park, turned the car off, then turned it back on, shifted to drive and pulled directly into a parking lot. I called Chrysler roadside and was towed to the dealership where my car is now. According to what I'm seeing on Chrysler forums, this is beginning to happen across the country & Chrysler is not addressing this extremely serious situation. Thank you for your time and I look forward to a response.

- Asheville, NC, USA