Please note: The TSB information displayed below are summaries. We do not have access to the full versions. To get full information about a particular TSB, write down the TSB title & date, & either contact your local dealer or click on the links below.

The TSB numbers are the NHTSA numbers, which are different from the manufacturer-assigned TSB numbers — the NHTSA doesn't keep track of those. It's a very screwed up situation that's almost completely unhelpful to you as the consumer. Use the issue date or the title when asking your dealer for more information about a TSB.

    STEERING

    • TSB #02-007-17

      NHTSA ID #10138923

      • Date Announced: JUNE 20 2017
      • Additional Info: How to Fix

      Summary: Steering Wheel Off Center This bulletin involves centering the steering wheel. The customer may describe the steering wheel is off center.

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    • TSB #9003584

      NHTSA ID #10139995

      • Date Announced: MARCH 29 2017
      • Additional Info: How to Fix

      Summary: Electric Power Steering Gear If any of the following DTCs exist, it is okay to replace the steering gear: C2217-00, C15C1-00 (EPS Mechanical Performance) or C15DB-00 (Latch Active) otherwise perform the following; 1) Electrical, Communic

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    SUSPENSION

    • TSB #02-006-17

      NHTSA ID #10138893

      • Date Announced: JUNE 01 2017
      • Additional Info: How to Fix

      Summary: Clunking or Popping Noise While Going Over Bumps This bulletin involves inspecting the front strut mounts and strut stems for damage and replacing if needed. Customers may experience a clunking or popping type noise while traveling over bu

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    • TSB #02-004-17

      NHTSA ID #10140051

      • Date Announced: MARCH 30 2017
      • Additional Info: How to Fix

      Summary: Rattle Noise Heard From Front Suspension This bulletin involves inspecting the front struts for proper assembly and replacing if necessary. The customer may notice a rattle noise from the front of the vehicle while driving over bumps or r

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    SERVICE BRAKES, HYDRAULIC:ANTILOCK:ABS WARNING LIGHT

    • TSB #18-057-16

      NHTSA ID #10141280

      • Date Announced: MAY 11 2016
      • Additional Info: How to Fix

      Summary: Flash: 3.6L Powertrain Diagnostic And System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. A small number of customers may experience a Malfunction Indicator Lam

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    ENGINE (PWS)

    • TSB #9003533

      NHTSA ID #10121751

      • Date Announced: SEPTEMBER 20 2017
      • Additional Info: How to Fix

      Summary: Intake Manifold Gasket Intake Manifold Gaskets on Pentastar Upgrade (Sales Code ERC/ERF) are reusable provided they are not cut, torn or melted. The gaskets are not required by warranty to be replaced like they are on Pentastar Classic (

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    • TSB #9002831

      NHTSA ID #10121747

      • Date Announced: SEPTEMBER 06 2017
      • Additional Info: How to Fix

      Summary: Water Pump, Idler Pulley If replacing the water pump or Idler Pulley for a chirp, squeal or NVH, please contact either: Ron Dallison cell: (248) 292-9510 ron.dallison@fcagroup.com Chris Riddick cell: (248) 434-3628 chris.riddick@fcagrou

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    • TSB #D-16-09

      NHTSA ID #10076435

      • Date Announced: MARCH 09 2016
      • Additional Info: How to Fix

      Summary: FAST FEEDBACK PROGRAM - 3.6L V6 24V VVT ENGINE - 2017 CHRYSLER PACIFICA TO ANNOUNCE A FAST FEEDBACK PROGRAM FOR REPLACING OR REPAIRING THE 3.6L V6 24V VVT ENGINE (SALES CODE ERF) IN AN EFFORT TO COLLECT, MONITOR AND CPRRECT QUALITY ISSUE

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    ENGINE AND ENGINE COOLING

    • TSB #9003357

      NHTSA ID #10138863

      • Date Announced: JUNE 21 2017
      • Additional Info: How to Fix

      Summary: Pentastar Oil Filter Adapter All vehicles equipped with a 3.2L or 3.6L engine; If replacing the Oil Filter Adapter (OFA) due to a leak detected between OFA and block, an O-ring kit (68191356AA) is now available to repair OFA/Block Interfac

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    • TSB #9003694

      NHTSA ID #10139989

      • Date Announced: MARCH 15 2017
      • Additional Info: How to Fix

      Summary: Oil Pump Assembly If error code P06DD present on any Pentastar V6 application, please inspect oil pump for relief valve failure. See photo attached. If valve is found out of place please call Bob Jackson (248) 944-0466 bob.jackson@fcagroup

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    • TSB #24-011-16

      NHTSA ID #10121727

      • Date Announced: SEPTEMBER 01 2016
      • Additional Info: How to Fix

      Summary: Air Conditioning Inoperative This bulletin involves testing the A/C compressor operation and replacing if needed. Customers may experience a loss or intermittent operation of the air conditioning system. A rattling noise may also be hear

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    • TSB #68322289A$

      NHTSA ID #10121666

      • Date Announced: JULY 13 2016
      • Additional Info: How to Fix

      Summary: A/C Suction/Liquid Line, A/C Discharge Dine, A/C Compressor For RU bodies ONLY; Issues with leaks in the above A/C components. Also issues with compressor performance. Before replacing any of the components listed above call Michael Romm

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    • TSB #68232614A$

      NHTSA ID #10121657

      • Date Announced: JULY 06 2016
      • Additional Info: How to Fix

      Summary: Intake Manifold Gasket Intake Manifold Gaskets on Pentastar Upgrade (Sales Code ERC/ERF) are reusable provided they are not cut, torn or melted. The gaskets are not required by warranty to be replaced like they are on Pentastar Classic (

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    • TSB #D-16-09

      NHTSA ID #10140242

      • Date Announced: MARCH 09 2016
      • Additional Info: How to Fix

      Summary: WARRANTY BULLETIN - Fast Feedback Program - 3.6L V6 24V VVT Engine - 2017 Chrysler Pacifica To announce a Fast Feedback Program for replacing or repairing the 3.6L V6 24V VVT Engine (Sales Code ERF) in an effort to collect, monitor and c

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    ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY

    • TSB #9003587

      NHTSA ID #10121824

      • Date Announced: NOVEMBER 02 2016
      • Additional Info: How to Fix

      Summary: Radiator Assembly Before replacing the Radiator Assembly for leaking or overheating issues, please call any of the following: Lan Sun @ cell (248) 736-8786, Radovan Misic @ cell (248) 701-2754 or Josh Langmesser @ cell (248) 821-5946

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    ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE

    • TSB #9003533

      NHTSA ID #10121751

      • Date Announced: SEPTEMBER 20 2017
      • Additional Info: How to Fix

      Summary: Intake Manifold Gasket Intake Manifold Gaskets on Pentastar Upgrade (Sales Code ERC/ERF) are reusable provided they are not cut, torn or melted. The gaskets are not required by warranty to be replaced like they are on Pentastar Classic (

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    POWER TRAIN

    • TSB #9003785

      NHTSA ID #10121750

      • Date Announced: SEPTEMBER 20 2017
      • Additional Info: How to Fix

      Summary: Transmission If are working on a vehicle with a transmission concern that has DTC U0402 please call Jason LeBeau at (248) 613-7488 prior to working on the unit. If Jason cannot be reached within 15 minutes proceed with the repair.

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    • TSB #18-054-17 REV. A

      NHTSA ID #10138921

      • Date Announced: JUNE 17 2017
      • Additional Info: How to Fix

      Summary: Flash: Powertrain Diagnostic and System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upo

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    • TSB #21-027-17

      NHTSA ID #10138918

      • Date Announced: JUNE 17 2017
      • Additional Info: How to Fix

      Summary: Flash: Transmission Shift and Drivability Enhancements This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. Some customers may experience a Malfunction Indicator Lamp (MIL) illumina

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    • TSB #18-057-16 REV. A

      NHTSA ID #10140123

      • Date Announced: JUNE 17 2016
      • Additional Info: How to Fix

      Summary: Flash: 3.6L Powertrain Diagnostic And System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illuminati

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    • TSB #21-022-16

      NHTSA ID #10140119

      • Date Announced: JUNE 11 2016
      • Additional Info: How to Fix

      Summary: Flash: Transmission Shift And Drivability Enhancements This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. Some customers may experience a Malfunction Indicator Lamp (MIL) illumi

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    POWER TRAIN:AUTOMATIC TRANSMISSION

    • TSB #9003730

      NHTSA ID #10138854

      • Date Announced: JUNE 07 2017
      • Additional Info: How to Fix

      Summary: SI-eVT Transmission - China Variant The service SI-eVT is shipped with a non-China wiring harness (68241331AC). China market replacement must replace wiring harness with 68368596AA. The China variant 68368596AA wiring harness has an interl

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    • TSB #21-022-16

      NHTSA ID #10080072

      • Date Announced: JUNE 11 2016
      • Additional Info: How to Fix

      Summary: "FLASH: TRANSMISSION SHIFT AND DRIVABILITY ENHANCEMENTS THIS BULLETIN INVOLVES REPROGRAMMING THE TRANSMISSION CONTROL MODULE (TCM) WITH THE LATEST AVAILABLE SOFTWARE. SOME CUSTOMERS MAY EXPERIENCE A MALFUNCTION INDICATOR LAMP (MIL) ILLUM

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    POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM)

    • TSB #18-057-16

      NHTSA ID #10141280

      • Date Announced: MAY 11 2016
      • Additional Info: How to Fix

      Summary: Flash: 3.6L Powertrain Diagnostic And System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. A small number of customers may experience a Malfunction Indicator Lam

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    • TSB #21-018-16

      NHTSA ID #10141285

      • Date Announced: MAY 10 2016
      • Additional Info: How to Fix

      Summary: Flash: Transmission Diagnostic And Shift Enhancements This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. A small number of customers may experience a Malfunction Indicator Lamp

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    POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER

    • TSB #18-057-16

      NHTSA ID #10141280

      • Date Announced: MAY 11 2016
      • Additional Info: How to Fix

      Summary: Flash: 3.6L Powertrain Diagnostic And System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. A small number of customers may experience a Malfunction Indicator Lam

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    POWER TRAIN:AXLE HUBS

    • TSB #9003645

      NHTSA ID #10121842

      • Date Announced: NOVEMBER 30 2016
      • Additional Info: How to Fix

      Summary: Hub Nut The torque specifications for this component is 163 N.m or 120 Ft.Lbs. When replacing this component ensure that the component is NOT over torqued.

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    • TSB #9003649

      NHTSA ID #10121843

      • Date Announced: NOVEMBER 30 2016
      • Additional Info: How to Fix

      Summary: Halfshaft When replacing this component it is required that the hub nut; 06509298AA, be replaced at the same time. Ensure the hub nut is torqued to the service manual specifications for this vehicle. The torque specification for the hub

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    ELECTRICAL SYSTEM

    • TSB #TS-WI-0257

      NHTSA ID #10131380

      • Date Announced: MARCH 20 2018
      • Additional Info: How to Fix

      Summary: Service Bulletin sent to all dealers to update the firmware in the affected vehicles VMI computer. This removes the 1 to 2 second window in the VMIQ software programming immediately prior to the OEM and VMI computers go into 'sleep' mode. D

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    • TSB #TS-WI-0256

      NHTSA ID #10129577

      • Date Announced: JANUARY 12 2018
      • Additional Info: How to Fix

      Summary: Service Bulletin sent to all dealers to update the firmware in the affected vehicles VMI computer. This allows for more amperage to draw the Powerkneel up allowing the up-limit switch to be tripped consistently. If the up limit switch is no

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    • TSB #TS-WI-0256

      NHTSA ID #10128692

      • Date Announced: JANUARY 12 2018
      • Additional Info: How to Fix

      Summary: Service Bulletin sent to all dealers to update the firmware in the affected vehicles VMI computer. This allows for more amperage to draw the Powerkneel up allowing the up-limit switch to be tripped consistently. If the up limit switch is no

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    • TSB #08-092-17

      NHTSA ID #10121804

      • Date Announced: SEPTEMBER 20 2017
      • Additional Info: How to Fix

      Summary: Radio Inoperative After a Flash Over The Air (FOTA) Radio Update This bulletin involves reprogramming the radio with the latest available software. Customers may notice after the FOTA radio update the radio is inoperative. The display

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    • TSB #08-086-17

      NHTSA ID #10121772

      • Date Announced: SEPTEMBER 02 2017
      • Additional Info: How to Fix

      Summary: Low Volume or Static While Using the Overhead DVD This bulletin involves checking the DVD media hub auxiliary switch part number and possibly replacing the switch. Customers may experience low volume or static from the overhead DVD player

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    • TSB #08-043-17 REV. A

      NHTSA ID #10138922

      • Date Announced: JUNE 17 2017
      • Additional Info: How to Fix

      Summary: Flash: Battery Pack Control Module (BPCM) Diagnostic and System Improvements This bulletin involves reprogramming the BPCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon f

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    • TSB #24-001-17

      NHTSA ID #10140029

      • Date Announced: MARCH 10 2017
      • Additional Info: How to Fix

      Summary: Flash: HVAC Diagnostic And System Improvements This bulletin involves reprogramming the Heating Ventilation Air Conditioning (HVAC) Module with new software. Customer may describe HVAC set temperature switches to ?Lo? after using Remote S

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    • TSB #9003690

      NHTSA ID #10139984

      • Date Announced: MARCH 08 2017
      • Additional Info: How to Fix

      Summary: RF Hub Module (RFHM) Engineering is investigating the stored DTC: U103C-00: Keyless Ignition Node communication.~ Prior to replacing key fobs / KIN / RFHM please contact Amr Mostafa on cell: (248) 856-8455.

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    • TSB #68227168A$

      NHTSA ID #10121738

      • Date Announced: AUGUST 31 2016
      • Additional Info: How to Fix

      Summary: Rear Seat Entertainment System Video Routing Module Before replacing the Video Routing Module (VRM) for the Rear Seat Entertainment system in the Pacifica, the software in the radio head unit needs to be verified. The VRM with part numbe

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    • TSB #22867

      NHTSA ID #10129043

      • Date Announced: AUGUST 17 2016
      • Additional Info: How to Fix

      Summary: Inspect and Return: Solenoid Module - Transmission You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of follow ing part numbers:52120000AA, 52119435AF, 05078709AB. S

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    • TSB #20616

      NHTSA ID #10129041

      • Date Announced: AUGUST 12 2016
      • Additional Info: How to Fix

      Summary: P/N CBSZR068AA: Inspect & Return: Module Kit - Occupant Restraint You have been identified as either having stock, or have stock in transit to your dealership. Please return part number CBSZR068AA as per the QIR attached. Replacement par

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    • TSB #08-071-16

      NHTSA ID #10121641

      • Date Announced: JULY 06 2016
      • Additional Info: How to Fix

      Summary: Water Intrusion In Dash To Front Fascia In-Line Connector This bulletin involves rework on the dash wire harness in the left front wheel well and possible front fascia wiring harness replacement due to water intrusion. The customer may d

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    • TSB #18-057-16 REV. A

      NHTSA ID #10140123

      • Date Announced: JUNE 17 2016
      • Additional Info: How to Fix

      Summary: Flash: 3.6L Powertrain Diagnostic And System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illuminati

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    • TSB #21-022-16

      NHTSA ID #10140119

      • Date Announced: JUNE 11 2016
      • Additional Info: How to Fix

      Summary: Flash: Transmission Shift And Drivability Enhancements This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. Some customers may experience a Malfunction Indicator Lamp (MIL) illumi

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    ELECTRICAL SYSTEM:BATTERY:CABLES

    • TSB #9003637

      NHTSA ID #10121829

      • Date Announced: NOVEMBER 16 2016
      • Additional Info: How to Fix

      Summary: Media Hub For Android Auto and Apple Carplay issues, do not replace this part. Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Verify the functionality of these applicat

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    ELECTRICAL SYSTEM:WIRING

    • TSB #TS-WI-0225

      NHTSA ID #10117773

      • Date Announced: JULY 07 2017
      • Additional Info: How to Fix

      Summary: To provide parts list and process instructions to correct wiring in the front passenger seat harness to allow for front seat interchangeability and provide a more secure ground

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    • TSB #23027

      NHTSA ID #10130081

      • Date Announced: AUGUST 23 2016
      • Additional Info: How to Fix

      Summary: Return: Wiring Assy - Engine You have been identified as either having stock, or have stock in transit to your dealership. Please return stock packaged before 2016/07/31 (31 July, 2016)of follow ing part numbers:68176457AF, 68176459AF. P

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    ELECTRICAL SYSTEM:IGNITION

    • TSB #21-018-16

      NHTSA ID #10141285

      • Date Announced: MAY 10 2016
      • Additional Info: How to Fix

      Summary: Flash: Transmission Diagnostic And Shift Enhancements This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. A small number of customers may experience a Malfunction Indicator Lamp

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    DIGITAL INSTRUMENT PANEL

    • TSB #22958

      NHTSA ID #10129044

      • Date Announced: AUGUST 17 2016
      • Additional Info: How to Fix

      Summary: 1NT30XDVAC - Inspect and Return: Panel - Instrument Panel You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part number 1N T30XDVAC. See attachments for identifyin

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    ELECTRICAL SYSTEM: SOFTWARE

    • TSB #TS-WI-0257

      NHTSA ID #10131380

      • Date Announced: MARCH 20 2018
      • Additional Info: How to Fix

      Summary: Service Bulletin sent to all dealers to update the firmware in the affected vehicles VMI computer. This removes the 1 to 2 second window in the VMIQ software programming immediately prior to the OEM and VMI computers go into 'sleep' mode. D

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    • TSB #08-087-17

      NHTSA ID #10121809

      • Date Announced: SEPTEMBER 21 2017
      • Additional Info: How to Fix

      Summary: Miracast Software Update Available This information only bulletin discusses the availability of Miracast® which has been added to the Video Routing Module(VRM) through a software update.

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    • TSB #08-028-17 REV. B

      NHTSA ID #10121784

      • Date Announced: SEPTEMBER 08 2017
      • Additional Info: How to Fix

      Summary: RA3 and RA4 Radio Over The Air Software Updates This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete

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    • TSB #9003733

      NHTSA ID #10138870

      • Date Announced: JUNE 28 2017
      • Additional Info: How to Fix

      Summary: Park Assist ECU (WK & RU) The customer may describe that if the park assist system is ON, pressing the LED button will not turn the system OFF. The customer may also experience a flicker in the graphics or chimes. If the park assist system

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    • TSB #9003692

      NHTSA ID #10139983

      • Date Announced: MARCH 08 2017
      • Additional Info: How to Fix

      Summary: Motor, Window Regulator Prior to replacing the regulator motor, for window reversing and reopening itself when using the auto-up feature, please verify that the door control module is using the latest available software.

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    • TSB #9003220

      NHTSA ID #10121846

      • Date Announced: NOVEMBER 30 2016
      • Additional Info: How to Fix

      Summary: RES / RHA / REB Radios That Supports Bluetooth and Hands-Free For issues with Bluetooth, Hands-Free Calling, and/or Voice Commands, DO NOT replace the radio. Diagnose the Hands-Free Module system (also called the Telematics Module). The

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    • TSB #08-074-16 REV. B

      NHTSA ID #10121891

      • Date Announced: NOVEMBER 29 2016
      • Additional Info: How to Fix

      Summary: Video Routing Module Enhancements For Rear Seat Entertainment System This bulletin involves updating the Video Routing Module (VRM) software. A customer may experience one or more of the following: Occasional reset. Remotes frequently d

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    • TSB #9003634

      NHTSA ID #10121833

      • Date Announced: NOVEMBER 16 2016
      • Additional Info: How to Fix

      Summary: UConnect Theater Remote Before replacing the Remote Control for the Rear Seat Entertainment system due to pairing issues, ensure that the VRM and radio software is at the latest level. If remote pairing still fails at the newer software

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    • TSB #08-087-16

      NHTSA ID #10121861

      • Date Announced: NOVEMBER 05 2016
      • Additional Info: How to Fix

      Summary: Flash: Power Sliding Door Module Enhancements This bulletin involves reprogramming both of the Power Sliding Door Modules (PSDM) with the latest available software. Customers may perceive that the power sliding door does not reverse immed

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    • TSB #18-057-16 REV. A

      NHTSA ID #10080001

      • Date Announced: JUNE 17 2016
      • Additional Info: How to Fix

      Summary: "FLASH: 3.6L POWERTRAIN DIAGNOSTIC AND SYSTEM ENHANCEMENTS THIS BULLETIN INVOLVES REPROGRAMMING THE POWERTRAIN CONTROL MODULE (PCM) WITH THE LATEST AVAILABLE SOFTWARE. CUSTOMERS MAY EXPERIENCE A MALFUNCTION INDICATOR LAMP (MIL) ILLUMINAT

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    LIGHTING (PWS)

    • TSB #23104

      NHTSA ID #10130080

      • Date Announced: AUGUST 22 2016
      • Additional Info: How to Fix

      Summary: 05182535AD - Lamp Assy ?Tail Light LT You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part number 05182535AD . See attachments for identifying suspect stock. Pl

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    VISIBILITY

    • TSB #23-033-16

      NHTSA ID #10121642

      • Date Announced: JULY 06 2016
      • Additional Info: How to Fix

      Summary: Incorrect Inside Rear View Mirror This bulletin involves inspecting and if necessary, replacing the inside rear view mirror. The vehicle may have the incorrect inside rear view mirror installed in the vehicle.

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    VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

    • TSB #9003692

      NHTSA ID #10139983

      • Date Announced: MARCH 08 2017
      • Additional Info: How to Fix

      Summary: Motor, Window Regulator Prior to replacing the regulator motor, for window reversing and reopening itself when using the auto-up feature, please verify that the door control module is using the latest available software.

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    VISIBILITY:WINDSHIELD WIPER/WASHER

    • TSB #9003109

      NHTSA ID #10138855

      • Date Announced: JUNE 07 2017
      • Additional Info: How to Fix

      Summary: Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform this inspection: Check if float sensor is rotated off location from the bottl

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    VISIBILITY:DEFROSTER/DEFOGGER SYSTEM

    • TSB #24-010-16

      NHTSA ID #10121698

      • Date Announced: JULY 20 2016
      • Additional Info: How to Fix

      Summary: HVAC System Not Cold This bulletin involves confirmation of latest software level and possibly doing a forced cool down routine of the Heating Ventilation Air Conditioning (HVAC) Module. Customers may describe that the HVAC system is not

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    SEAT BELTS

    • TSB #9003687

      NHTSA ID #10139978

      • Date Announced: MARCH 08 2017
      • Additional Info: How to Fix

      Summary: Restraints Remove I-Sheet from packaging. Correct information sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.

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    • TSB #9003681

      NHTSA ID #10139985

      • Date Announced: MARCH 01 2017
      • Additional Info: How to Fix

      Summary: Restraints Information Sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.

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    STRUCTURE

    • TSB #9003750

      NHTSA ID #10138871

      • Date Announced: JUNE 28 2017
      • Additional Info: How to Fix

      Summary: Quarter Panel Assembly If customer complains of warped or gapped vacuum swing door, please ensure both high retention clips have been fully seated. If not, please reinstall the part and verify engagement of the high retention clips to see

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    • TSB #68312564A$

      NHTSA ID #10121684

      • Date Announced: JULY 20 2016
      • Additional Info: How to Fix

      Summary: Active Grill Shutter (AGS) For 2017 RU vehicles ONLY;~ Prior to replacing an Active Grille Shutter (AGS) for DTC code U11E9 (Loss of Communication), please contact Tom Hallahan at cell (248) 494-2083 or email (tom.hallahan@fcagroup.com)

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    • TSB #08-071-16

      NHTSA ID #10121641

      • Date Announced: JULY 06 2016
      • Additional Info: How to Fix

      Summary: Water Intrusion In Dash To Front Fascia In-Line Connector This bulletin involves rework on the dash wire harness in the left front wheel well and possible front fascia wiring harness replacement due to water intrusion. The customer may d

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    STRUCTURE:BODY:DOOR

    • TSB #9003696

      NHTSA ID #10139992

      • Date Announced: MARCH 29 2017
      • Additional Info: How to Fix

      Summary: Door Hinge Assembly Side door hinge noisy. Only replace the door hinge with the integral check device. Do not replace the simple hinge if it is not damaged it is not the source of the noise. Replacing it unnecessary and is an over-repair.

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    • TSB #23-034-16

      NHTSA ID #10080401

      • Date Announced: JUNE 29 2016
      • Additional Info: How to Fix

      Summary: "LEFT FRONT DOOR RATTLE THIS BULLETIN INVOLVES TESTING THE DRIVER¿S FRONT DOOR FOR RATTLE NOISE WHEN CLOSING AND IF NEEDED, APPLYING URETHANE BETWEEN OUTER DOOR SHELL AND IMPACT BEAM. THE CUSTOMER MAY DESCRIBE A DRIVER¿S FRONT DOOR RATTL

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    • TSB #23-032-16

      NHTSA ID #10140133

      • Date Announced: JUNE 22 2016
      • Additional Info: How to Fix

      Summary: Sliding Door Lubrication. This bulletin involves applying NYE lubricant grease to the sliding door center track mechanism. Customers may describe a grinding noise coming from the left or right sliding door when opening or closing.

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    • TSB #23-032-16

      NHTSA ID #10080302

      • Date Announced: JUNE 22 2016
      • Additional Info: How to Fix

      Summary: "SLIDING DOOR LUBRICATION. THIS BULLETIN INVOLVES APPLYING NYE LUBRICANT GREASE TO THE SLIDING DOOR CENTER TRACK MECHANISM. CUSTOMERS MAY DESCRIBE A GRINDING NOISE COMING FROM THE LEFT OR RIGHT SLIDING DOOR WHEN OPENING OR CLOSING."

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    STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS

    • TSB #23-016-17

      NHTSA ID #10140050

      • Date Announced: MARCH 29 2017
      • Additional Info: How to Fix

      Summary: Sliding Door Upper Hinge Pulls Out Of Upper Sliding Door Track This bulletin involves replacing one or both of the sliding door upper hinges and upper track stop bumper. Customers may experience the left or right power sliding door upper

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    • TSB #23-029-16

      NHTSA ID #10137066

      • Date Announced: JUNE 10 2016
      • Additional Info: How to Fix

      Summary: Power Sliding Door Handle Button Inoperative This bulletin involves testing and inspecting both power sliding door handles and buttons and replacing one or both of the handles if needed. Customers may experience the left or right power s

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    STRUCTURE:BODY:HATCHBACK/LIFTGATE

    • TSB #9003686

      NHTSA ID #10138857

      • Date Announced: JUNE 14 2017
      • Additional Info: How to Fix

      Summary: Liftgate Latch Before replacing this part, please call Lori Millen at cell (248) 379-1888. If you do not receive a return call within 15 minutes, proceed with the repair.

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    • TSB #23-012-16

      NHTSA ID #10140239

      • Date Announced: MARCH 05 2016
      • Additional Info: How to Fix

      Summary: Magnesium Inner Liftgate Repair And Appearance Characteristics This bulletin involves discussing magnesium inner liftgate repair warnings and appearance characteristics.

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    LATCHES/LOCKS/LINKAGES

    • TSB #9003774

      NHTSA ID #10121746

      • Date Announced: SEPTEMBER 06 2017
      • Additional Info: How to Fix

      Summary: Stow N Go load floor and latch Please note that if replacing a Stow N Go load floor for a latch issue, the latches are serviceable separately. You do not need to replace the entire load floor for this. The following part numbers are for

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    LATCHES/LOCKS/LINKAGES:DOORS:LATCH

    • TSB #23-015-17 REV. A

      NHTSA ID #10140048

      • Date Announced: MARCH 24 2017
      • Additional Info: How to Fix

      Summary: Sliding Door Does Not Stay Open Or Secured After Opening This bulletin involves repairing one or both of the sliding door latches. Customers may experience the left or right power sliding door does not stay open or secured after opening w

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    • TSB #23-015-17

      NHTSA ID #10140040

      • Date Announced: MARCH 22 2017
      • Additional Info: How to Fix

      Summary: Sliding Door Does Not Stay Open Or Secured After Opening This bulletin involves repairing one or both of the sliding door latches. Customers may experience the left or right power sliding door does not stay open or secured after opening w

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    VEHICLE SPEED CONTROL:ACCELERATOR PEDAL

    • TSB #9003413

      NHTSA ID #10138856

      • Date Announced: JUNE 14 2017
      • Additional Info: How to Fix

      Summary: Accelerator Pedal Before replacing accelerator pedal, be sure to follow fault code diagnostic procedures in service manual. Make sure to check wiring and connectors. P2122 and P2127 will set if accelerator pedal connector is disconnected d

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    SEATS

    • TSB #TS-WI-0290

      NHTSA ID #10144752

      • Date Announced: SEPTEMBER 05 2018
      • Additional Info: How to Fix

      Summary: Service Bulletin sent to all dealers to inspect L-track bolts for correct torque and to incorporate torque check as part of regular maintenance

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    • TSB #TS-WI-0248

      NHTSA ID #10119462

      • Date Announced: OCTOBER 09 2017
      • Additional Info: How to Fix

      Summary: instruction to relocate the front seat wiring harness to allow full travel of seat on its rails

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    • TSB #23-043-17

      NHTSA ID #10121793

      • Date Announced: SEPTEMBER 13 2017
      • Additional Info: How to Fix

      Summary: Grease Stain on the Second Row Quad Seat Trim Covers This bulletin involves cleaning grease stain from the second row quad style seats. The customer may describe a grease stain on either of the outboard lower seatback trim covers side f

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    • TSB #TS-WI-0225

      NHTSA ID #10117773

      • Date Announced: JULY 07 2017
      • Additional Info: How to Fix

      Summary: To provide parts list and process instructions to correct wiring in the front passenger seat harness to allow for front seat interchangeability and provide a more secure ground

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    SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER

    • TSB #OP-W-0425

      NHTSA ID #10096406

      • Date Announced: FEBRUARY 10 2017
      • Additional Info: How to Fix

      Summary: THIS TB NOTIFIED THE TECHNICIANS THAT ON TRIM LEVELS OF A VMI CONVERTED CHRYSLER PACIFICA THAT ALLOW FOR HEATED SEATS, THE HARNESS MAY BE PINNED INCORRECTLY AND WILL NOT ALLOW THE HEATED SEAT OPTION TO WORK ON THE REMAINING SEAT ONCE EITHER

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    EQUIPMENT

    • TSB #08-092-17

      NHTSA ID #10121804

      • Date Announced: SEPTEMBER 20 2017
      • Additional Info: How to Fix

      Summary: Radio Inoperative After a Flash Over The Air (FOTA) Radio Update This bulletin involves reprogramming the radio with the latest available software. Customers may notice after the FOTA radio update the radio is inoperative. The display

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    • TSB #23-043-17

      NHTSA ID #10121793

      • Date Announced: SEPTEMBER 13 2017
      • Additional Info: How to Fix

      Summary: Grease Stain on the Second Row Quad Seat Trim Covers This bulletin involves cleaning grease stain from the second row quad style seats. The customer may describe a grease stain on either of the outboard lower seatback trim covers side f

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    • TSB #08-028-17 REV. B

      NHTSA ID #10121784

      • Date Announced: SEPTEMBER 08 2017
      • Additional Info: How to Fix

      Summary: RA3 and RA4 Radio Over The Air Software Updates This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete

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    • TSB #9003723

      NHTSA ID #10121742

      • Date Announced: SEPTEMBER 06 2017
      • Additional Info: How to Fix

      Summary: Amplifier Vehicles needing amplifier replacement, please call Rayyan Mohammed at Cell (248) 954-0790 prior to repair. If no response in 15 minutes, proceed with the repair.

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    • TSB #9003774

      NHTSA ID #10121746

      • Date Announced: SEPTEMBER 06 2017
      • Additional Info: How to Fix

      Summary: Stow N Go load floor and latch Please note that if replacing a Stow N Go load floor for a latch issue, the latches are serviceable separately. You do not need to replace the entire load floor for this. The following part numbers are for

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    • TSB #24-001-17

      NHTSA ID #10140029

      • Date Announced: MARCH 10 2017
      • Additional Info: How to Fix

      Summary: Flash: HVAC Diagnostic And System Improvements This bulletin involves reprogramming the Heating Ventilation Air Conditioning (HVAC) Module with new software. Customer may describe HVAC set temperature switches to ?Lo? after using Remote S

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    • TSB #24-011-16

      NHTSA ID #10121727

      • Date Announced: SEPTEMBER 01 2016
      • Additional Info: How to Fix

      Summary: Air Conditioning Inoperative This bulletin involves testing the A/C compressor operation and replacing if needed. Customers may experience a loss or intermittent operation of the air conditioning system. A rattling noise may also be hear

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    • TSB #23137

      NHTSA ID #10130079

      • Date Announced: AUGUST 22 2016
      • Additional Info: How to Fix

      Summary: Inspect and Return: Trim Cover Assy - A-Pillar Rt/Lt You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part numbers: 1ZA04DX9AE, 1ZA05DX9AE. See attachments for id

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    • TSB #23104

      NHTSA ID #10130080

      • Date Announced: AUGUST 22 2016
      • Additional Info: How to Fix

      Summary: 05182535AD - Lamp Assy ?Tail Light LT You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part number 05182535AD . See attachments for identifying suspect stock. Pl

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    • TSB #20244

      NHTSA ID #10129045

      • Date Announced: AUGUST 18 2016
      • Additional Info: How to Fix

      Summary: CBXDP361AA Return: Spacer Kit - Visor You have been identified as either having stock, or have stock in transit to your dealership. Please return stock of part number CBXDP361AA. Replacement part number is CBXDP361AB w hich is in stock a

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    • TSB #68312564A$

      NHTSA ID #10121684

      • Date Announced: JULY 20 2016
      • Additional Info: How to Fix

      Summary: Active Grill Shutter (AGS) For 2017 RU vehicles ONLY;~ Prior to replacing an Active Grille Shutter (AGS) for DTC code U11E9 (Loss of Communication), please contact Tom Hallahan at cell (248) 494-2083 or email (tom.hallahan@fcagroup.com)

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    • TSB #24-010-16

      NHTSA ID #10121698

      • Date Announced: JULY 20 2016
      • Additional Info: How to Fix

      Summary: HVAC System Not Cold This bulletin involves confirmation of latest software level and possibly doing a forced cool down routine of the Heating Ventilation Air Conditioning (HVAC) Module. Customers may describe that the HVAC system is not

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    • TSB #08-071-16

      NHTSA ID #10121641

      • Date Announced: JULY 06 2016
      • Additional Info: How to Fix

      Summary: Water Intrusion In Dash To Front Fascia In-Line Connector This bulletin involves rework on the dash wire harness in the left front wheel well and possible front fascia wiring harness replacement due to water intrusion. The customer may d

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    • TSB #23-026-16 REV.A

      NHTSA ID #10080086

      • Date Announced: JUNE 16 2016
      • Additional Info: How to Fix

      Summary: "INCORRECT FRONT LICENSE PLATE BRACKET THIS BULLETIN INVOLVES INSPECTING AND IF NECESSARY, REPLACING THE FRONT LICENSE PLATE BRACKET. THE VEHICLE MAY HAVE THE INCORRECT FRONT LICENSE PLATE BRACKET IN THE VEHICLE. THE VEHICLE MAY HAVE A B

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    • TSB #23-026-16 REV. A

      NHTSA ID #10140113

      • Date Announced: JUNE 16 2016
      • Additional Info: How to Fix

      Summary: Incorrect Front License Plate Bracket This bulletin involves inspecting and if necessary, replacing the front license plate bracket. The vehicle may have the incorrect front license plate bracket in the vehicle. The vehicle may have a be

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    • TSB #23-026-16

      NHTSA ID #10137064

      • Date Announced: JUNE 09 2016
      • Additional Info: How to Fix

      Summary: Incorrect Front License Plate Bracket This bulletin involves inspecting and if necessary, replacing the front license plate bracket. The vehicle may have the incorrect front license plate bracket in the vehicle. The vehicle may have a be

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    EQUIPMENT:ELECTRICAL

    • TSB #08-049-17

      NHTSA ID #10138917

      • Date Announced: JUNE 17 2017
      • Additional Info: How to Fix

      Summary: Central Vision Processing Module (CVPM) Enhancements for Surround View Camera System This bulletin involves updating the CVPM with the latest available software. Customers may experience that in variable light conditions (i.e. backing into

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    • TSB #9003675

      NHTSA ID #10139981

      • Date Announced: MARCH 08 2017
      • Additional Info: How to Fix

      Summary: Overhead DVD Player Before replacing the overhead DVD player for an inoperative condition, check the 14 pin connector at the DVD player for loose or pushed out pins. If the connection is ok then proceed with the repair. Before replacing t

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    • TSB #68227168A$

      NHTSA ID #10121738

      • Date Announced: AUGUST 31 2016
      • Additional Info: How to Fix

      Summary: Rear Seat Entertainment System Video Routing Module Before replacing the Video Routing Module (VRM) for the Rear Seat Entertainment system in the Pacifica, the software in the radio head unit needs to be verified. The VRM with part numbe

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    EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

    • TSB #08-092-17

      NHTSA ID #10121804

      • Date Announced: SEPTEMBER 20 2017
      • Additional Info: How to Fix

      Summary: Radio Inoperative After a Flash Over The Air (FOTA) Radio Update This bulletin involves reprogramming the radio with the latest available software. Customers may notice after the FOTA radio update the radio is inoperative. The display

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    • TSB #08-028-17 REV. B

      NHTSA ID #10121784

      • Date Announced: SEPTEMBER 08 2017
      • Additional Info: How to Fix

      Summary: RA3 and RA4 Radio Over The Air Software Updates This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete

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    • TSB #9003723

      NHTSA ID #10121742

      • Date Announced: SEPTEMBER 06 2017
      • Additional Info: How to Fix

      Summary: Amplifier Vehicles needing amplifier replacement, please call Rayyan Mohammed at Cell (248) 954-0790 prior to repair. If no response in 15 minutes, proceed with the repair.

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    • TSB #08-086-17

      NHTSA ID #10121772

      • Date Announced: SEPTEMBER 02 2017
      • Additional Info: How to Fix

      Summary: Low Volume or Static While Using the Overhead DVD This bulletin involves checking the DVD media hub auxiliary switch part number and possibly replacing the switch. Customers may experience low volume or static from the overhead DVD player

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    • TSB #9003749

      NHTSA ID #10138872

      • Date Announced: JUNE 28 2017
      • Additional Info: How to Fix

      Summary: RA2 Radio 5" Uconnect Before replacing this radio, make sure you can reproduce the customer issue. If the radio is locked up, has a blank screen, or no sound, please perform a vehicle battery reset. If radio functionality is resumed, retur

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    • TSB #08-048-17

      NHTSA ID #10138908

      • Date Announced: JUNE 13 2017
      • Additional Info: How to Fix

      Summary: Navigation Inoperative This bulletin involves checking if the radio's navigation feature is working and replacing the radio if needed. A customer may notice the radio?s navigation feature is inoperative.

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    EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

    • TSB #08-048-17

      NHTSA ID #10138908

      • Date Announced: JUNE 13 2017
      • Additional Info: How to Fix

      Summary: Navigation Inoperative This bulletin involves checking if the radio's navigation feature is working and replacing the radio if needed. A customer may notice the radio?s navigation feature is inoperative.

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    EQUIPMENT:AIR CONDITIONER

    • TSB #24-011-16

      NHTSA ID #10121727

      • Date Announced: SEPTEMBER 01 2016
      • Additional Info: How to Fix

      Summary: Air Conditioning Inoperative This bulletin involves testing the A/C compressor operation and replacing if needed. Customers may experience a loss or intermittent operation of the air conditioning system. A rattling noise may also be hear

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    • TSB #24-010-16

      NHTSA ID #10121698

      • Date Announced: JULY 20 2016
      • Additional Info: How to Fix

      Summary: HVAC System Not Cold This bulletin involves confirmation of latest software level and possibly doing a forced cool down routine of the Heating Ventilation Air Conditioning (HVAC) Module. Customers may describe that the HVAC system is not

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    • TSB #68322289A$

      NHTSA ID #10121666

      • Date Announced: JULY 13 2016
      • Additional Info: How to Fix

      Summary: A/C Suction/Liquid Line, A/C Discharge Dine, A/C Compressor For RU bodies ONLY; Issues with leaks in the above A/C components. Also issues with compressor performance. Before replacing any of the components listed above call Michael Romm

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    • TSB #24-009-16

      NHTSA ID #10080563

      • Date Announced: JUNE 25 2016
      • Additional Info: How to Fix

      Summary: "AIR CONDITIONING INOPERATIVE THIS BULLETIN INVOLVES TESTING THE A/C COMPRESSOR OPERATION AND REPLACING IF NEEDED. CUSTOMERS MAY EXPERIENCE A LOSS OR INTERMITTENT OPERATION OF THE AIR CONDITIONING SYSTEM. A RATTLING NOISE MAY ALSO BE HEA

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    • TSB #24-006-16 REV. A

      NHTSA ID #10141294

      • Date Announced: MAY 26 2016
      • Additional Info: How to Fix

      Summary: Flash: HVAC System Not Cold This bulletin involves reprogramming the Heating Ventilation Air Conditioning (HVAC) Module with new software. Customers may describe one or more of the following: · The HVAC system is not blowing cold air at

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    • TSB #24-006-16

      NHTSA ID #10141295

      • Date Announced: MAY 11 2016
      • Additional Info: How to Fix

      Summary: Flash: HVAC System Not Cold This bulletin involves reprogramming the Heating Ventilation Air Conditioning (HVAC) Module with new software. Customers may describe one or more of the following: · The HVAC system is not blowing cold air at

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    EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

    • TSB #9003745

      NHTSA ID #10138860

      • Date Announced: JUNE 21 2017
      • Additional Info: How to Fix

      Summary: Mode Actuator Assembly Before replacing either of these part numbers, call Tushar Desai at cell: (248) 346-1999 to answer a few questions. If no response in 15 minutes, please proceed with repair.

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    • TSB #9003640

      NHTSA ID #10121838

      • Date Announced: NOVEMBER 30 2016
      • Additional Info: How to Fix

      Summary: Electronic Shift Module If DTC's U11C3, U0074 are present Stored or Active, please contact Pemi Sabageh at cell (519) 300-0629 or David Dysarz at (248) 944-0310. If you do not receive a call within 15 minutes please proceed with the repa

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    • TSB #Volume 2, Issue

      NHTSA ID #10129047

      • Date Announced: AUGUST 18 2016
      • Additional Info: How to Fix

      Summary: Warranty Operations Newsletter Updates from Warranty Operations

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    • TSB #22892

      NHTSA ID #10129042

      • Date Announced: AUGUST 17 2016
      • Additional Info: How to Fix

      Summary: Return: Lamp Assy - CHMSL& Cargo Light You have been identified as either having stock, or have stock in transit to your dealership. Please return all stock of follow ing part numbers:55372082AE, 55372082AD, 55372082AC, 55372082AB, 553720

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    • TSB #Volume 2, Issue

      NHTSA ID #10129046

      • Date Announced: JUNE 02 2016
      • Additional Info: How to Fix

      Summary: Warranty Operations Newsletter Updates from Warranty Operations

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    • TSB #9002519

      NHTSA ID #10129008

      • Date Announced: MARCH 20 2013
      • Additional Info: How to Fix

      Summary: 82212076, 82203694 - Fabric Cleaner This "fabric cleaner" is not intended for sale in California, the otc states (Connecticut, Delaware, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Virginia, and Washington dc

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    EQUIPMENT ADAPTIVE

    • TSB #9003642

      NHTSA ID #10121840

      • Date Announced: NOVEMBER 30 2016
      • Additional Info: How to Fix

      Summary: Glove Box Assembly Prior to replacing glove box assembly for glove box light stays on, verify the glove box door is latched completely on both sides. The glove box door should not be able to be pulled open without using glove box handle.

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    • TSB #23-038-16

      NHTSA ID #10136533

      • Date Announced: JULY 26 2016
      • Additional Info: How to Fix

      Summary: Overhead Console Replacement This bulletin involves replacing the overhead console due to the sunglass bin or the conversation mirror not latching in colder temperatures. The customer may describe that the sunglass storage compartment do

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