10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
11,716 miles

About These NHTSA Complaints:

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problem #10

Jun 132023

Pacifica

  • miles
The rear subframe holding the rear axles suddenly broke in half while driving 30 miles an hour down a residential street. Luckily, I was able to control the vehicle to get it to a shop where it was replaced. The vehicle had never been in a wreck.

- Saint Louis, MO, USA

problem #9

Feb 132023

Pacifica

  • miles
Hello this is an ongoing issue. This will be my third set of tires that are worn in a wavey patern. The stearing sticks when turning at around 40mph and the wheele doesnt return on its own also at low parking lot speeds it slips. I was made aware of this issue in the 2018 but I am tould this doesnt affect the 2017 but I am having the same issues. Thank you

- Suffern, NY, USA

problem #8

Aug 032022

Pacifica

  • miles
The car shudders when accelerating. The car jerks when making sharp turns in parking lots at low speeds. The car steering sticks when turning on windy roads I have to manually turn the wheel back to compensate and it is very jerky and dangerous.

- Suffern , NY, USA

problem #7

Aug 312020

Pacifica

  • 21,153 miles
8/31/20-driving on our vacation from fl to pa on I-95, I had to exit the interstate in florence SC when the steering wheel began to vibrate; car wobbled at slow speed. The mechanic at the Chrysler dealership said a belt had separated from the left front tire (mileage 21,153). 9/8/20-on my way home from pa, the left rear tire had to be replaced (again, belt separation) per the Chrysler dealership in williamsburg (mileage 22,369). 9/13/20-on the way from va to daytona beach, the right rear tire went (mileage 23,153). The Chrysler dealership in daytona bch did not carry the nexen tire, so I went to discount tire store and they replaced it with a different brand. According to info I found on the internet, Chrysler used nexen N'prizrh7A tires on the 2017 Pacifica. There are no warranties for tires; however, this could be a grave danger if you do a lot of highway driving. A blowout could be disastrous. Other drivers of the 2017 Pacifica should know about this issue.

- Punta Gorda, FL, USA

problem #6

Jan 272020

Pacifica

  • 10 miles
Many other drivers complaining about same issue: 1. driving at low speed (10mph or less) transmission does a hard shift as if it was trying to engage 2nd or 3rd shift. Car does a huge bump when the shift is engaged. 2. at high speed (65mph ~) is possible to hear a rattling noise coming from left side panel / drivers side. This is very concerning for us. Already have dealer check the vehicle but they always say they could not reproduce the issue. This is happening since the very first recall for this car. Before the first recall, no issue.

- Worcester, MA, USA

problem #5

Jul 182019

Pacifica

  • 67,000 miles
1) braked at a stop light car started hissing and the brake pushed back and the car started to roll forward. Service stated brake booster needs repair. 2) turning slow as in backing out of parking spot and there is a creaking sound. Service states needs wheel hubs need replaced. Car is 67,000 miles

- Orlando, FL, USA

problem #4

Dec 252018

Pacifica 6-cyl

  • 20,000 miles
Suspension broke, while driving on I 75 in london ky; airbags never deployed; vehicle became uncontrollable! can't seem to get any answers from Chrysler??........

- Fort Myers, FL, USA

problem #3

Nov 242018

Pacifica

  • miles
In July I took my vehicle in for down shifting issues and the couldn't find a problem when running a system check. Problem continued and 2 weeks ago took it in again for shifting issues. Now experience suspension popping a noisy sound. I'm tired of having a brand new vehicle with under 30,000 miles having so many problems. What is the solution?

- Mccordsville, IN, USA

problem #2

May 012017

Pacifica

  • 500 miles
A very serious issue, wheels spinning and transmission shuddering problem on my new 2017 chyrsler Pacifica model, occurs more sharply and frequently on wet roads. While shifting to drive mode and picking up from idle position at signals & turns the vehicle shakes, wheels don't grab the roads, transmission slips, vehicle shudders, loses momentum and halts momentarily in the middle of the road, and this is worst on inclined roads. I barely escaped an accident today when vehicle stopped in the middle of the road while trying to take a turn at an intersection and wheels kept spinning, transmission kept shuddering and car wasn't moving anywhere. I complained a few times with Chrysler dealer, they said inspection does not find any error code. The issue is so apparent and can be replicated easily by just driving it once. It's a serious manufacturing defect and it can cause serious accidents and death..I intend to pursue this seriously with Chrysler and hope they are able to fix. If anybody has any similar experience, please post it here...updated 10/25/17

- York, PA, USA

problem #1

Jul 182017

Pacifica 6-cyl

  • 8,500 miles
While driving our van it became completely uncontrollable at any speed greater than about 25 mph. Van rocked and pitched violently and I am convinced it would have certainly caused an accident and likely flipped van if it occurred at 40+ mph. Dealer discovered rear suspension had broken completely away from bracket. A complete bracket failure on right rear which allowed the whole right rear of the van to move independently of van. It was also discovered during inspection that the same bracket on the left side was cracked and also failing. The van is a mobility van and has been modified by a company called vmi. The van has been lightly used and has less than 9000 miles on it. I stress again that the van became completely uncontrollable without any known cause. I believe there is great chance of death or serious injury from this apparent defect. Updated 10/1/18

- Troy, MI, USA